RIS Product Support Specialist

3 weeks ago

Phillipsburg, United States Infinitt North America Full time
Job DescriptionJob Description

INFINITT North America

Job Description: RIS Product Application Specialist

The RIS Product Application Specialist will function as a resource for the INFINITT RIS Product Application and Support Team. In this position, you will be responsible for learning the INFINITT RIS Product from a perspective of each: training, demo/sales support, customer support, and product implementations.

Principle Functions:

  1. RIS Product Implementation Specialist
    1. Guide customer admins on the best practices build and deployment of INFINITT RIS
    2. Understand site specific workflows and design INFINITT-based workflows that help accommodate or improve upon these customer needs/demands
    3. Oversee the RIS Education Plan for all user types (Sysadmin, Superuser, End User, etc.)
    4. Work closely with the Project Manager to ensure all tasks are accounted for on the project plan, with accurate assignments and deadlines. Ensure deadlines are met and projects stay on time from a product readiness and education perspective.
    5. Work with the designated RIS migration resources to provide any guidance / support needed to allow for a comprehensive legacy RIS system data migration to INFINITT
  2. RIS Product Support
    1. Supporting help desk tickets that are escalated due to complexity and/or resource availability
    2. Supporting internal employees to respond to / close out RIS related tickets
    3. Direct communications with clients / employees- but also ensuring that email support concerns are also entered into / resolution documented within the help desk ticketing system
  3. RIS Product Education / Applications
    1. Manage education for INFINITT internal RIS resources to continue improving / achieving higher tiers of product knowledge
    2. Oversee education plans for new and existing customers on the RIS product

Secondary Functions

  1. Product Enhancements
    1. Regular communication of new ideas / change requests to the RIS Product Manager for continuing improvement of the RIS product
    2. Pulse the industry to keep informed of new industry trends / competitive strengths and weaknesses / competitive product needs
    3. Research ongoing regulatory changes (FDA, ACR, MQSA, CMS, etc.) to stay in front of future product requirements / certifications that impact INFINITT and/or its clients
  2. Sales Support
    1. Product demonstrations (onsite or remote) for the sales team and/or clients with very sophisticated needs / complex imaging environments
    2. Participation in trade shows

Essential Experience

The RIS Product Application Specialist should have a Radiology Background with at least 5 years in a clinical setting and/or knowledge in workflow and imaging. Knowledge and hands on experience with RIS is required.

  1. Proficient with Computers
  2. Public speaking to small and large audiences
  3. Excellent written communication skills
  4. Excellent organization skills and ability to perform under pressure
  5. Knowledge and experience of hospital systems, modalities, and workflows

Essential Characteristics

The candidate must be a professional and team-oriented individual with the ability to problem solve by thinking “outside of the box”, remain calm and contain composure during high pressure or chaotic situations, and have good judgement to escalate or deescalate when needed. The candidate must exhibit eager and willingness to add to their knowledgebase/skills and grow professionally. The candidate should possess the following qualities:

  1. Authentic, passionate, and driven
  2. Integrity (honest, sincere, respectful, trustworthy, ethical)
  3. Good judgment (using both reasoning and intuition)
  4. Excellence (high performance standards, continuous improvement, outstanding organization and attention to detail and accuracy, strong work ethic)
  5. Good interpersonal maturity and teamwork
  6. Proactive
  7. Adaptable
  8. Seeking and able to commit to long-term employment

Essential Job Requirements:

This job will require the following:

  1. Critical thinking skills
  2. Access patient medical records and modify documentation (including but not limited to demographics & radiology reports) that could ultimately affect patient care
  3. Critical decision, multi-tasking, flexibility in shifting gears frequently
  4. Traveling to site locations (training, product implementations, etc.)
  5. Ability to be stationary for extended periods of time (sitting at a desk)
  6. Constantly operates a computer for extended periods of time (typing, viewing multiple monitors, etc.)
  7. The person in this position will frequently communicate with internal staff (including developers), in addition to professional medical staff (Radiologists, Site Admins, Technologists, Clinicians, etc.)
  8. Handling of sensitive and confidential patient information
  9. Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
  10. Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
  11. Speech Clarity: The ability to speak clearly so others can understand you.
  12. Speech Recognition: The ability to identify and understand the speech of another person.
  13. Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.

  • PACS Product Demonstration Specialist

    1 month ago

    Phillipsburg, United States Infinitt NA Full time

    INFINITT North America Job Description: INFINITT PACS Product Demonstration Specialist Are you looking for an exciting career to join a fast-growing company in an innovative and fascinating industry? At INFINITT North America, we take great pride in our top priority – patient care! We are indirectly involved in saving patient lives every day by providing...

  • PACS Product Demonstration Specialist

    1 month ago

    Phillipsburg, United States Infinitt North America Full time

    Job DescriptionJob DescriptionINFINITT North America Job Description: INFINITT PACS Product Demonstration Specialist Are you looking for an exciting career to join a fast-growing company in an innovative and fascinating industry? At INFINITT North America, we take great pride in our top priority – patient care! We are indirectly involved in saving patient...

  • Peer Support Specialist

    4 weeks ago

    Phillipsburg, United States Pinnacle Treatment Centers NJ - II LLC Full time

    Job DescriptionJob DescriptionPeer Support SpecialistWe offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation, touching the lives of over more than 30,000 patients daily.Our mission is to remove...

  • Lawncare Specialist Spray Applicator

    2 months ago

    Phillipsburg, United States Lawn Doctor of Springfield-Lebanon-Bolivar Full time

    Job DescriptionJob DescriptionLawn Doctor is looking for individuals dedicated to providing high-quality, customer-focused lawn care services to join our team as Lawn Care Specialist. Our Lawn Care Specialist are customer-facing brand ambassadors. They treat lawns with top quality, environmentally sensitive products, aerate and seed lawns, install holiday...

  • Lawncare Specialist Spray Applicator

    4 weeks ago

    Phillipsburg, United States Lawn Doctor of Springfield-Lebanon-Bolivar Full time

    Job DescriptionJob DescriptionLawn Doctor is looking for individuals dedicated to providing high-quality, customer-focused lawn care services to join our team as Lawn Care Specialist. Our Lawn Care Specialist are customer-facing brand ambassadors. They treat lawns with top quality, environmentally sensitive products, aerate and seed lawns, install holiday...

  • Child Care Coach: Quality Improvement Specialist

    3 weeks ago

    Phillipsburg, United States Norwescap Child & Family Resource Services Full time

    **TITLE: Quality Improvement Specialist** **Immediate Supervisor: Quality Manager** Norwescap Child and Family Resources (CFRS) is seeking a Quality Improvment Specialist. Norwescap CFRS is the designated Child Care Resource and Referral Agency for Hunterdon, Sussex and Warren Counties, by the NJ Department of Human Services, Division of Family Development...

  • Ethanol Production Manager

    1 month ago

    Phillipsburg, United States Summit Sustainable Ingred Full time

    Job DescriptionJob DescriptionTitle: Ethanol Production Manager Job Code: PROCMANADepartment: 000005 – Ethanol FLSA Status: ExemptReports To: Refer to location organizational chart Created/Revised: 04/24/2024SUMMARY: The purpose of this position is to lead and direct all aspects of ethanol production under the direction of the Plant Manager. The Process...

  • Ethanol Production Manager

    4 weeks ago

    Phillipsburg, United States Summit Sustainable Ingred Full time

    Job DescriptionJob DescriptionTitle: Ethanol Production Manager Job Code: PROCMANADepartment: 000005 – Ethanol FLSA Status: ExemptReports To: Refer to location organizational chart Created/Revised: 04/24/2024SUMMARY: The purpose of this position is to lead and direct all aspects of ethanol production under the direction of the Plant Manager. The Process...

  • Direct Support Professional Caregiver

    3 weeks ago

    Phillipsburg, United States Sevita Full time

    REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day....

  • Engineering Support Technician

    1 month ago

    Phillipsburg, United States Bihler Of America Full time

    **ESSENTIAL FUNCTIONS** To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily while adhering to safety, ergonomics and environmental requirements. Job Duties includes (but not limited to) Troubleshoot mechanical breakdowns, examples: - Set up and maintain Robotic Laser Welding equipment, with...

  • Engineering Support Technician

    3 weeks ago

    Phillipsburg, United States Bihler Of America Full time

    **ESSENTIAL FUNCTIONS** To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily while adhering to safety, ergonomics and environmental requirements. Job Duties includes (but not limited to) Troubleshoot mechanical breakdowns, examples: - Set up and maintain Robotic Laser Welding equipment, with...

  • Intake Specialist- PRN Swing/Mid Shift

    6 days ago

    Phillipsburg, United States Haven Behavioral Healthcare Full time

     Mental Health Intake Specialist.Hours: PRN Swing/Mid Shift (11a-11p)Why Haven of Dayton?   Haven Behavioral Hospital of Dayton is a 59-bed facility providing high-quality, specialty behavioral health services for individuals with mental health and substance abuse issues. Our success is a reflection of the excellence and dedication of our employees at...

  • Crisis Intervention Specialist 2

    2 weeks ago

    Phillipsburg, United States St Luke's University Health Network Full time

    St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...

  • Crisis Intervention Specialist 2

    1 week ago

    Phillipsburg, New Jersey, United States St Luke's University Health Network Full time

    St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...

  • Production Worker

    4 weeks ago

    Phillipsburg, United States McWane Full time

    Overview Company Statement: We hire top talent who are safety oriented and have the necessary skills to be an asset to the McWane team. The McWane Ductile facility was previously called Atlantic States. Ten years ago, the facility changed its leadership team to create a culture focused on keeping employees and our environment safe. During this...

  • Travel Physical Therapist

    2 weeks ago

    Phillipsburg, KS, United States Healthcare Support Full time

    Healthcare Support is seeking a travel Physical Therapist for a travel job in Phillipsburg, Kansas.Job Description & RequirementsSpecialty: Physical TherapistDiscipline: TherapyStart Date: 07/22/2024Duration: 13 weeks36 hours per weekShift: 12 hoursEmployment Type: TravelPhysical Therapist HealthCare Support is actively seeking a Physical Therapist for a...

  • Automotive Porter Lot Attendant Retirees Welcome

    1 month ago

    Phillipsburg, United States Madison Honda Full time

    Job DescriptionJob DescriptionJob Description:Automotive Porter Lot Attendant The Automotive Porter Lot Attendant is responsible for performing a variety of duties as it relates to the maintenance and service of vehicles. This position interacts daily with the Product Specialist, Service Managers, Sales Managers, support staff and customers, just to name a...

  • Automotive Porter Lot Attendant

    1 month ago

    Phillipsburg, United States Madison Honda Full time

    Job DescriptionJob DescriptionJob Description:Automotive Porter Lot Attendant The Automotive Porter Lot Attendant is responsible for performing a variety of duties as it relates to the maintenance and service of vehicles. This position interacts daily with the Product Specialist, Service Managers, Sales Managers, support staff and customers, just to name a...

  • Automotive Porter Lot Attendant Retirees Welcome

    1 month ago

    Phillipsburg, United States Madison Honda Full time

    Job DescriptionJob DescriptionJob Description:Automotive Porter Lot Attendant Retirees Welcome Full Time or Part Time The Automotive Porter Lot Attendant is responsible for performing a variety of duties as it relates to the maintenance and service of vehicles. This position interacts daily with the Product Specialist, Service Managers, Sales Managers,...

  • Automotive Porter Lot Attendant Retirees Welcome

    3 weeks ago

    Phillipsburg, United States Madison Honda Full time

    Job DescriptionJob DescriptionJob Description:Automotive Porter Lot Attendant Retirees Welcome Full Time or Part Time The Automotive Porter Lot Attendant is responsible for performing a variety of duties as it relates to the maintenance and service of vehicles. This position interacts daily with the Product Specialist, Service Managers, Sales Managers,...