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RIS Product Support Specialist

3 months ago

Phillipsburg, United States Infinitt NA Full time

INFINITT

North America

Job Description: RIS Product Application Specialist

The RIS Product Application Specialist will function as a resource for the INFINITT RIS Product Application and Support Team. In this position, you will be responsible for learning the INFINITT RIS Product from a perspective of each: training, demo/sales support, customer support, and product implementations.

Principle Functions: RIS Product Implementation Specialist

Guide customer admins on the best practices build and deployment of INFINITT RIS Understand site specific workflows and design INFINITT-based workflows that help accommodate or improve upon these customer needs/demands Oversee the RIS Education Plan for all user types (Sysadmin, Superuser, End User, etc.) Work closely with the Project Manager to ensure all tasks are accounted for on the project plan, with accurate assignments and deadlines. Ensure deadlines are met and projects stay on time from a product readiness and education perspective. Work with the designated RIS migration resources to provide any guidance / support needed to allow for a comprehensive legacy RIS system data migration to INFINITT

RIS Product Support

Supporting help desk tickets that are escalated due to complexity and/or resource availability Supporting internal employees to respond to / close out RIS related tickets Direct communications with clients / employees- but also ensuring that email support concerns are also entered into / resolution documented within the help desk ticketing system

RIS Product Education / Applications

Manage education for INFINITT internal RIS resources to continue improving / achieving higher tiers of product knowledge Oversee education plans for new and existing customers on the RIS product

Secondary Functions

Product Enhancements

Regular communication of new ideas / change requests to the RIS Product Manager for continuing improvement of the RIS product Pulse the industry to keep informed of new industry trends / competitive strengths and weaknesses / competitive product needs Research ongoing regulatory changes (FDA, ACR, MQSA, CMS, etc.) to stay in front of future product requirements / certifications that impact INFINITT and/or its clients

Sales Support

Product demonstrations (onsite or remote) for the sales team and/or clients with very sophisticated needs / complex imaging environments Participation in trade shows

Essential Experience

The RIS Product Application Specialist should have a Radiology Background with at least 5 years in a clinical setting and/or knowledge in workflow and imaging. Knowledge and hands on experience with RIS is required.

Proficient with Computers Public speaking to small and large audiences Excellent written communication skills Excellent organization skills and ability to perform under pressure Knowledge and experience of hospital systems, modalities, and workflows Essential Characteristics

The candidate must be a professional and team-oriented individual with the ability to problem solve by thinking “outside of the box”, remain calm and contain composure during high pressure or chaotic situations, and have good judgement to escalate or deescalate when needed. The candidate must exhibit eager and willingness to add to their knowledgebase/skills and grow professionally. The candidate should possess the following qualities:

Authentic, passionate, and driven Integrity (honest, sincere, respectful, trustworthy, ethical) Good judgment (using both reasoning and intuition) Excellence (high performance standards, continuous improvement, outstanding organization and attention to detail and accuracy, strong work ethic) Good interpersonal maturity and teamwork Proactive Adaptable Seeking and able to commit to long-term employment Essential Job Requirements:

This job will require the following:

Critical thinking skills Access patient medical records and modify documentation (including but not limited to demographics & radiology reports) that could ultimately affect patient care Critical decision, multi-tasking, flexibility in shifting gears frequently Traveling to site locations (training, product implementations, etc.) Ability to be stationary for extended periods of time (sitting at a desk) Constantly operates a computer for extended periods of time (typing, viewing multiple monitors, etc.) The person in this position will frequently communicate with internal staff (including developers), in addition to professional medical staff (Radiologists, Site Admins, Technologists, Clinicians, etc.) Handling of sensitive and confidential patient information Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression: The ability to communicate information and ideas in speaking so others will understand. Speech Clarity: The ability to speak clearly so others can understand you. Speech Recognition: The ability to identify and understand the speech of another person. Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.

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