Human Services Specialist 1

1 month ago

Klamath Falls, United States State of Oregon Full time
Initial Posting Date:
07/09/2024

Application Deadline:
07/23/2024

Agency:
Department of Human Services

Salary Range:

Position Type:
Employee

Position Title:
Human Services Specialist 1 (HSS1)

Job Description:

WE WANT YOU TO JOIN OUR District 11 Klamath Falls TEAM

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, we'd love to hear from you We are seeking a Store Front Office staff member to join our team

Oregon Department of Human Services (ODHS), A place to belong and make a difference

  • When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.
  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, and competitive benefits packages including health, dental, vision and much more
What you need to qualify
  • Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
  • College-level courses may be substituted for the experience on a year-for-year basis.
A complete (long version) resume or application with job duties for each role listed is the best way to show that you meet the minimum requirements or possess transferrable skills for this position. Your application or resume will also be used in determining what pay salary step you fall in with the pay equity assessment if you are the successful candidate.

Essential attributes
  • Experience eliciting information from applicants/recipients for a program/service.
  • Ability to complete tasks, duties, projects, and obligations with deadlines, that produce high-quality results.
  • Experience communicating decisions, rules, regulations, policies, and procedures to a diverse group of people.
  • Ability to work well and thrive in a team environment.
  • Experience working with an equitable and trauma-informed approach.
  • Driving Duties REQUIRED. Must have a valid driver's license and acceptable driving record.
***Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.

Self-Sufficiency Programs Mission:

To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty. The Self Sufficiency offices help administer program benefits such as food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical programs, refugee services, and domestic violence services.

As a Human Services Specialist 1, you will:
  • Be the first point of contact for Oregonians and work in a busy office environment and be assigned multiple appointments each day.
  • Determine initial eligibility for agency administered programs such as medical, cash for families (TANF), domestic violence services, food benefits (SNAP), childcare assistance (ERDC), long term care services, etc.
  • Conduct interviews to gather information to assess and determine need for services and benefits.
  • Write clear and concise case notes to summarize information gathered from applicant(s) and collateral sources.
  • Community Outreach performing these duties in the community.
  • Other duties as assigned.
Working conditions
  • The work schedule is Monday - Friday, 8am-5pm at SSP Delivery | D11 | SFO | K Falls - Klamath Ave | Unit C - DHS and some travel to our Lakeview Office.
  • Contact with the public, including contact with Oregonians experiencing emotional and financial stress.
  • Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
  • Will require sitting at a computer or telephone for prolonged periods of the workday.
  • Experience high volume of computer work, using various computer programs in a fast-paced environment.
  • Priorities and procedures may change daily and require the ability to be flexible in application of procedures.
How to apply:

Your work history profile and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.
  • Please upload a resume or complete the Workday history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
  • A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.
  • Current State of Oregon employees: Apply via your employee Workday account. Ensure that your Workday is updated and includes your work and education history.
  • If you are not a current State of Oregon employee: view this application instructional video.
  • After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
  • Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
  • A valid driver's license and acceptable driving record are required.
Helpful information
  • This position is represented by the Service Employees International Union (SEIU).
  • This recruitment may be used to fill future vacancies.
  • Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.
  • If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact ADA.DHS@dhsoha.state.or.us. Please be sure to include the job requisition number.
  • For questions about the job duties or application process, please contact Michelle L Ochoa

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