Case Manager

Human Services Case Manager / REQ-160562

Salary range: $4138 - $6025

Klamath Falls

Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs?  Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities?  Then, we want to hear from you

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the  as our guide toward our vision of an agency free of discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Aging and People with Disabilities (APD), part of the Oregon Department of Human Services, is seeking a dedicated and compassionate individual for a Human Services Case Manager position.

ABOUT THE PROGRAM

to learn more about Aging and People with Disabilities.

Oregon Department of Human Services (ODHS), A place to belong and make a difference 

• When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.  

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.   

• Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more  

YOUR DUTIES AT A GLANCE:

The purpose of this position is to determine initial and on-going Medicaid eligibility for long term services and supports (LTSS), to develop and implement service plans, to coordinate the provision of services for community-based care and nursing homes, and to regularly review and update Medicaid eligibility and monitor service plans. The office is open from 8am-5pm, Monday through Friday. The needs of the public will be adequately served.

Major duties include:

Regular attendance is an essential function required to meet the demands of this job and to provide necessary services. Employee is required to do the following:

• Perform position duties in a manner that aligns with the agency’s core values and promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully.

• Engage in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations.

• Develop positive working relationships with agency staff and managers through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner.

• Demonstrate openness to constructive feedback and suggestions, in an effort to strengthen work performance.

• Actively engage in and contribute to a positive, respectful, and productive workplace culture and atmosphere.

• Develop detailed, individualized case management plans for clients.  Conduct on site field reviews using OR ACCESS, CA/PS assessment tool and the laptop computer. 

• Provide on-going case management by coordinating the provision of services to clients according to rules, regulations, and the individual case plans. 

• Conduct (direct and indirect) contacts with consumers or their authorized representatives.

• In all interview locations, use OR ACCESS computer system to input client information.  Document all aspects of the case in the narration.  Use all aspects of CMS, ONE, MMIS to verify, collect, and enter accurate data for benefit issuance.  Use the tools available via the internet such as the on-line manual, staff tools, OAR, etc.

WORKING CONDITIONS:

• The work schedule for this position is a 40-hour work week.  May require some overtime work before and after scheduled work hours and on weekends.  General office conditions.  This position also includes an office environment that includes long periods of sitting for data entry, document reviews and desk side interviewing.  Daily ongoing use of a keyboard and CRT screen are necessary.  There may be physical exertion such as climbing stairs, walking on uneven terrain and transporting a laptop.

• May come into contact with irrational, hostile or angry people who could become physically aggressive or have weapons.  May come into contact with persons with communicable diseases such as staph infections, Hepatis, MRSA or lice.

• This position requires a valid driver's license and an acceptable driving record.  If not, you must be able to provide an alternate method of transportation.  This position requires travel of more than 100 miles per one-way trip.  You must travel to homes of clients, hospitals, nursing facilities and other facilities as well as other field offices and to Salem.  Travel may be in inclement weather.

• This position requires a good attendance pattern, and appropriate use of accrued paid leave in order to ensure branch coverage for vacations and other leaves, as well as acceptable customer service for our clients, community partners and the general public.

WHAT YOU NEED TO QUALIFY/MINIMUM QUALIFICATIONS (MQ’s):

• A bachelor's degree in a Behavioral Science, Social Science, or a closely related field, OR

• A bachelor's degree in any field AND ONE YEAR of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing), OR

• An associate degree in a Behavioral Science, Social Science or a closely related field AND TWO YEARS of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing), OR

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Please detail your experience related to these ESSENTIAL ATTRIBUTES (EA):

• Experience problem solving and use critical thinking skills

• Experience analyzing information or situations to make good decisions within the program rules and policies

• Experience applying professional communication skills required to interact with consumers, community partners and co-workers

APPLICATION INSTRUCTIONS and REQUIREMENTS

• Clearly describe how you meet the minimum qualifications (MQ’s) and essential attributes (EA’s) within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. 

• Please upload a resume or complete the Workday history profile. Your work history profile and/or resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• Current State of Oregon employees: Apply via your employee Workday account.

• If you are not a current State of Oregon employee: view this .

• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

• Finalists for this position will be subject to a computerized criminal history and abuse check.  Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• A valid driver’s license and acceptable driving record may be required if driving is a duty of this position.

HELPFUL INFORMATION

• This position is represented by the Union (SEIU).

• This recruitment may be used to fill future vacancies.

• Have questions about Workday, and want some tips on understanding the state application process? Check out our page.

• If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact .

​We thank you for considering this employment opportunity with the Oregon Department of Human Services.