Help Desk Technician

4 weeks ago

Norfolk, United States Actalent Full time

Overview: We are seeking to hire a Help Desk Technician in a hybrid role for a long term contract. All 3 shifts are available. Description: Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Qualifications: Associate’s Degree and 1 year of experience. (A relevant professional certification can be substituted for an Associate's Degree.) Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications. Experience doing technical support over the telephone and/or in chat. Experience with troubleshooting Windows clients. Experience working remotely. What are 3 things the Hiring Manager is looking for? Customer service. Call center exposure, able to handle volume. Technical support (Windows). Additional Information: All 3 shifts available, 1-2 openings available. Mostly remote position. Pay Rate: $19-$26/hr based on experience. Benefits offered. 1 step interview process. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.

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