Desktop Support
2 weeks ago
Location : Charlette, NC Onsite
Job Type: Full Time
Essential Functions:
- Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Provides Level 1 technical support while configuring PCs for users
- Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Processes timely and accurate information to ensure compliance with vendor warranty requirements.
- Adheres to client policies and procedures while maintaining the integrity of the customers data.
- Maintains and updates work order tickets in clients ITSM tool.
- Coordinates across multiple departments/vendors to provide support.
- Interacts with the customer when responding to technical questions or requests for information.
- Maintains regular attendance.
- Other duties as assigned by management.
- Must have a high school diploma or equivalent; College degree in a related field is preferred.
- 1-3 years of technical or related experience is preferred. Relevant education may substitute technical experience.
- Experience with various versions of Microsoft operating systems.
- Experience with various versions of Microsoft Office Suites.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
-
Desktop Support
1 month ago
Wilmington, United States ComputerAid, Inc Full time**Job Profile Summary** Computer Aid, incorporated, a leader in IT services and solutions has an immediate, long-term opening for experienced Desktop Support Technicians in the Wilmington, MA market. The Desktop Support Technician will be performing a variety of general support tasks within an established IT infrastructure. Position is onsite 5 days a...
-
Desktop Support Specialist
1 month ago
Wilmington, United States Stefanini North America and APAC Full timeProvide swift and professional deskside IT supportPerform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutionsInstall, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service...
-
Desktop Support Technician
4 weeks ago
Wilmington, United States Stefanini North America and APAC Full timeProvide swift and professional deskside IT supportPerform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutionsInstall, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service...
-
Desktop Support Specialist
1 month ago
Wilmington, United States Stefanini North America and APAC Full timeProvide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service...
-
Desktop Support Specialist
2 months ago
Wilmington, United States Stefanini North America and APAC Full timeProvide swift and professional deskside IT supportPerform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutionsInstall, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service...
-
Desktop Support Specialist
1 week ago
Wilmington, United States Stefanini, Inc Full time**Stefanini Group is hiring!** Exciting opportunity awaits, let us help you get started! The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a...
-
Desktop Support Technician
4 days ago
Wilmington, United States Insight Global Full timePosition: Jr. Desktop Support TechnicianLocation: Wilmington, DE - 5 x a week on site 8am-5pmDuration: 12 months + extensionsMust Haves3-5 years of experience with end user device supportHands on experience with troubleshooting Networking equipment, server rooms, Microsoft Office 365, Teams, Apple Mac & IOSServiceNow ticketing system experienceStrong...
-
Desktop Support Technician
7 days ago
Wilmington, United States Insight Global Full timePosition: JDesktop Support TechnicianDuration: 12 months + extensionsInterview Process: 2 rounds with lead and tech managerCompensation:$23/hr to $28/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and...
-
Desktop Support Technician
7 days ago
Wilmington, United States Insight Global Full timePosition: JDesktop Support TechnicianDuration: 12 months + extensionsInterview Process: 2 rounds with lead and tech managerCompensation:$23/hr to $28/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and...
-
Wilmington, United States HCLTech Full timeRole :-Desktop support engineer with End-User support ExperienceLocation :-Wilmington , OH 45177Job Description :- Roles and Responsibilities Desk Side Support:Desk Side Support (EUC) tasks as identified.Direct Face-to-Face customer support.Performs analysis and support of functional or corporate deployed Service(s) using fundamental problem-solving...
-
Wilmington, United States HCLTech Full timeRole :- Desktop support engineer with End-User support ExperienceLocation :-Wilmington , OH – 45177Job Description :- Roles and Responsibilities Desk Side Support:Desk Side Support (EUC) tasks as identified.Direct Face-to-Face customer support.Performs analysis and support of functional or corporate deployed Service(s) using fundamental problem-solving...
-
Wilmington, United States HCLTech Full timeRole :- Desktop support engineer with End-User support ExperienceLocation :-Wilmington , OH – 45177Job Description :- Roles and Responsibilities Desk Side Support:Desk Side Support (EUC) tasks as identified.Direct Face-to-Face customer support.Performs analysis and support of functional or corporate deployed Service(s) using fundamental problem-solving...
-
Wilmington, United States HCLTech Full timeRole :- Desktop support engineer with End-User support Experience Location :-Wilmington , OH 45177 Job Description :- Roles and Responsibilities Desk Side Support: Desk Side Support (EUC) tasks as identified. Direct Face-to-Face customer support. Performs analysis and support of functional or corporate deployed Service(s) using fundamental problem-solving...
-
Wilmington, United States HCLTech Full timeRole :- Desktop support engineer with End-User support Experience Read all the information about this opportunity carefully, then use the application button below to send your CV and application. Location :-Wilmington , OH – 45177 Job Description :- Roles and Responsibilities Desk Side Support: Desk Side Support (EUC) tasks as identified. Direct...
-
Desk Side support
2 weeks ago
Wilmington, United States eTeam Full timeBAND 2 JOB DESCRIPTION Job Description The Band 2 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer...
-
Principal Support Associate, Google Workspace
4 weeks ago
Wilmington, United States Capital One Full time802 Delaware Avenue (18052), United States of America, Wilmington, Delaware Principal Support Associate, Google Workspace **Basic Qualifications**: - High School Diploma, GED, or equivalent certification - At least 2 years of experience in Managing IT projects or operations teams - At least 2 years Technical Operations experience - At least 2 years of...
-
PC Technician
5 days ago
Wilmington, United States TEKsystems Full timeDescription: Job Description ** THIS POSITION IS ON-SITE IN ON-SITE AT WILMINGTON, NC** SAIC has an immediate need for a PC Technician to support the US Army Corps of Engineers RITS program, located in Wilmington, NC. Under general supervision, the candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware....
-
Senior Citrix Administrator
2 weeks ago
Wilmington, United States eTeam Full timePosition: Citrix Administrator / Senior Location: (Remote) Role Summary: This role will solve complex and broad business problems with simple and straightforward solutions. Through code, cloud, and on-prem infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to decompose and iteratively...
-
Deskside Support Engineer
5 days ago
Wilmington, United States Bell Techlogix Full timeGrow your career. Drive innovation. At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers...
-
Senior Citrix Administrator
6 days ago
Wilmington, United States eTeam Full timePosition: Citrix Administrator / Senior Location: (Remote) Role Summary: This role will solve complex and broad business problems with simple and straightforward solutions. Through code, cloud, and on-prem infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to decompose and iteratively improve...