Desktop Support

2 months ago

Wilmington, United States ComputerAid, Inc Full time

**Job Profile Summary**

Computer Aid, incorporated, a leader in IT services and solutions has an immediate, long-term opening for experienced Desktop Support Technicians in the Wilmington, MA market. The Desktop Support Technician will be performing a variety of general support tasks within an established IT infrastructure.

Position is onsite 5 days a week

We are looking for a **Desktop Support Analyst.** This position will be **full-time **and **onsite. **This is a long-term assignment.

**What You’ll Do**
- Provide VIP Support for client's executives
- Possesses technical acumen to independently navigate and troubleshoot basic technical issues. Collaborate with the IT department when necessary to address more complex technical challenges.
- Facilitate seamless execution of executive meetings by setting up audio-visual equipment, troubleshooting technical issues, and ensuring a smooth and productive meeting experience.
- Demonstrate exceptional communication skills, both written and verbal. Act as a liaison between executives and The IT Org.
- Display confidence and professionalism when interacting with executives and team members. Handle sensitive and confidential information with discretion.
- Take a proactive stance in identifying opportunities to improve processes and enhance efficiency. Anticipate needs and provide solutions before issues arise.
- Demonstrate a strong desire and eagerness to learn. Stay abreast of industry trends and best practices. Adapt quickly to new technologies and tools as needed.

**What You'll Need**
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities
- Technical proficiency with a willingness to expand knowledge as needed.
- Ability to handle high-pressure situations with grace and professionalism
- Self-motivated with a proactive approach to problem-solving

**Physical Demands**
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Pay: From $57,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Desktop support: 2 years (preferred)

Work Location: In person

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