Current jobs related to IT Service Management Manager - Draper - LifeWave Corporate

  • Assistant Service Manager

    22 hours ago

    Draper, United States General RV Full time

    Overview The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet...

  • Customer Service Manager

    3 weeks ago

    Draper, Utah, United States Harmons Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Harmons. As a key member of our front-end operations, you will be responsible for ensuring the smooth and efficient operation of our store's customer service area.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to all customers,...

  • Aviation Client Services Manager/Project Manager

    4 weeks ago

    Draper, United States Ardurra Group, Inc. Full time

    Ardurra is seeking an Aviation Client Services Manager/Project Manager to join our team in Utah! Primary Function  Ardurra is looking for an Aviation Client Services Manager/Project Manager for our growing aviation group. In this key role, you will be responsible for overseeing projects and serving as a client manager for airport design and...

  • Aviation Client Services Manager/Project Manager

    18 hours ago

    Draper, United States Ardurra Group, LLC Full time

    Ardurra is seeking an Aviation Client Services Manager/Project Manager to join our team in Utah! Primary Function  Ardurra is looking for an Aviation Client Services Manager/Project Manager for our growing aviation group. In this key role, you will be responsible for overseeing projects and serving as a client manager for airport design and...

  • Aviation Client Services Manager/Pro

    17 hours ago

    Draper, United States Ardurra Group, LLC Full time

    Ardurra is seeking an Aviation Client Services Manager/Project Manager to join our team in Utah! Primary Function Ardurra is looking for an Aviation Client Services Manager/Project Manager for our growing aviation group. In this key role, you will be responsible for overseeing projects and serving as a client manager for airport design and construction...

  • Senior Manager of Payroll Tax Services

    6 days ago

    Draper, Utah, United States BambooHR Full time

    Job Title: Sr. Manager, Payroll Tax ServicesBambooHR is seeking a highly skilled and experienced Sr. Manager of Payroll Tax Services to lead and oversee multiple payroll tax-related production functions within our company. This role is critical in ensuring the timely and accurate processing of payroll corrections, amended returns, tax notices, and our print...

  • Manager, Customer Success

    3 months ago

    Draper, United States Egnyte Full time

    Description MANAGER, CUSTOMER SUCCESS - Financial Services EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When...

  • Customer Success Manager

    3 weeks ago

    Draper, Utah, United States Egnyte Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Egnyte. As a key member of our Financial Services team, you will be responsible for driving customer success and growth in the financial industry.Key ResponsibilitiesDevelop and execute a strategy to engage and retain our financial services...

  • Project Manager

    1 month ago

    Draper, United States 5TH FLOOR MEDIA Full time $18 - $26

    Job DescriptionJob DescriptionJob Title: Hybrid Account Manager / Project ManagerCompany: Hexagon IT SolutionsLocation: Draper UTType: Hybrid (In Office first 90 days then TBD)About Us:Hexagon IT Solutions is at the forefront of delivering cutting-edge software solutions that drive business success. We specialize in creating custom software tailored to our...

  • Operations Manager

    2 weeks ago

    Draper, Utah, United States Kneaders Bakery & Cafe Full time

    About Kneaders Bakery & CafeWe are a bakery and cafe that values food quality, customer service, and community. Our team is passionate about delivering exceptional experiences to our customers.Job SummaryWe are seeking a talented Part-Time Hourly Assistant Manager to join our team. As an Assistant Manager, you will be responsible for supporting the...

  • Account Manager

    3 weeks ago

    Draper, Utah, United States Bill Full time

    About the RoleWe are seeking a highly motivated and experienced Account Manager to join our team at Bill. As an Account Manager, you will be responsible for managing a portfolio of existing customers and identifying new business opportunities to drive revenue growth.Key ResponsibilitiesManage a variety of leads and opportunities, including existing customers...

  • Fund Manager

    5 days ago

    Draper, Utah, United States Alter Domus Full time

    About UsAlter Domus is a leading provider of fund services, with a strong presence in the alternatives industry. Our team of experts is dedicated to delivering exceptional service and support to our clients.Job DescriptionWe are seeking a highly skilled and experienced Fund Manager to join our Private Equity team in Utah. As a Fund Manager, you will be...

  • Manager - Draper

    2 months ago

    Draper, United States Zurchers Full time

    Job DescriptionJob DescriptionWe are looking for a friendly, hard-working, and responsible individual to fill our Manager position. Zurchers is a great place to work. Benefits of working for Zurchers include:· Employee Discount Program· Paid Time Off and Holiday Pay· Work doing what you LOVE! Party with us!· Closed SundaysResponsibilitiesResponsibilities...

  • Fund Manager

    6 days ago

    Draper, Utah, United States Alter Domus Full time

    About UsAlter Domus is a leading provider of fund services, with a strong presence in the alternatives industry. Our team of experts is dedicated to delivering exceptional service to our clients, and we are committed to innovation and excellence in all that we do.Job DescriptionWe are seeking a highly skilled and experienced Fund Manager to join our Private...

  • General Manager

    1 day ago

    Draper, United States Wendy's Full time

    Why Wendy's "Quality is our Recipe" here at Wendy's. Like the fresh ingredients and never frozen beef we use in our recipes, we want our Crew Members to be top quality. We want you to, not only deliver great tasting food to our customers quickly, but to do it with a level of service that keeps them coming back just to see you! As a General Manager, you will...

  • Assistant Manager

    4 days ago

    Draper, United States Kneaders Full time

    Job DescriptionJob Description**THIS IS A PART-TIME POSITION**Work-Life balance - all Kneaders Bakery & Cafe locations are closed every Sunday & are closed on Thanksgiving Day & Christmas every yearGenerous PAID TIME OFF program for full-time employees which accrues with length of service, allowing you to take time off for the things that matter most to...

  • Assistant Manager

    4 months ago

    Draper, United States Cubby's Full time

    Job DescriptionJob DescriptionWe are looking for an Assistant Manager to add to our team. Our Assistant Manager position is the starting level for anyone looking for a career with Cubby's. We hire from within and take care of our management team! See why our managers are in it for the long term. Working at Cubby's is unlike any other restaurant. Our...

  • Operations Manager

    2 hours ago

    Draper, Utah, United States Simco Electronics Full time

    Job OverviewSimco Electronics is seeking an experienced Operations Supervisor to manage the day-to-day operations of a work section in our commercial calibration and repair laboratory. The successful candidate will be responsible for meeting and exceeding customer requirements and company objectives, while also driving operational process efficiencies and...

  • Sr Manager

    4 weeks ago

    Draper, United States Pluralsight Full time

    Job Description: As Senior Manager of Product Management, Integrated Learning, you will lead a team of 4-5 product managers to develop and execute the product vision, strategy, and roadmap of our Core Learner Experience. Collaborating closely with cross-functional teams, you'll drive user adoption, engagement, and overall product success through innovative...

  • IT + Systems Manager

    4 hours ago

    Draper, United States Cottonwood Millwork + Cabinets Full time

    OVERVIEWCottonwood Mill + Cabinet, Inc. is a growing high end custom cabinet + millwork company located in the Salt Lake Metro Area, providing services to the Mountain West States, Florida + Mexico. At Cottonwood, we take pride in crafting high-quality, custom woodwork + cabinetry that enhances the beauty and functionality of homes. As a leading provider in...

IT Service Management Manager

3 months ago

Draper, United States LifeWave Corporate Full time

POSITION SUMMARY

The IT service manager communicates and implements standard ITSM processes including incident, change, and problem management. S/he brings ITIL principles, theories, and concepts related to requirements, data, usability, and process analysis for incident and change management, CMDB, asset, software licensing, and contract management.

This position requires a strong understanding of cybersecurity principles, risk management, and compliance frameworks.

You will play a critical role in evaluating and mitigating cybersecurity engineering risks, ensuring adherence to legal requirements, regulations, and industry standards, and supporting a regulated manufacturing and health field environment.

Position based in Draper, Utah with eligibility for a hybrid work schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Solid understanding ITSM principles, promoting ITIL best practice across the full life cycle of services.
  • Collaborate with internal teams, including IT, legal, HR, supply chain, governance and compliance, to define and implement appropriate controls and safeguards towards service management services.
  • Manage and report incidents, change, and problem service levels for both internal and external teams.
  • Participate in the evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations.
  • Manage Change Advisory Board (CAB) and Release Management Processes.
  • Conduct periodic assessments and reviews of the entire Service Level Management (SLM) process.
  • Ensure request, incident, problem, and change records are accurate and complete, from creation to closure.
  • Assist in creating and maintaining IT operational workflows, knowledge documents, reports, portal content, and communications to IT and business customers.
  • A significant responsibility for this new role will be to assist the Service Innovation in transitioning projects into production services, using a standard design and transition process.
  • Holder will take the lead in maintaining, publicizing, and promoting the IT Services problem management policy and process. They will ensure effective management and coordination of root cause analysis activities for problem resolution.
  • Facilitate major incident conference bridges, accurately identifying and logging attendees, timelines and troubleshooting steps taken.
  • Coordinate planned change management for Enterprise Applications, M365 on Windows and Mac environments, Network and Security Operations and log results to peruse continuous improvement.
  • Proficient in ITSM tool administration and management system, Jira preferred. Manage Engine or ServiceNow experience accepted.
  • Contribute to ITSM Knowledge Base.
  • Full vendor management for help desk and service management engagements, development teams, IT operations support, SOC and others as required.
  • Produce and track metrics within ITSM parameters and defined SLAs an SLOs.
  • Assist in Systems Certification processes for the ISO, SOC, PCI and FDA frameworks, including preparing requested proof of documentation, coordinating with stakeholders.
  • Participant in risk assessments.
  • Participate in all related processes and tracking for Business Continuity Processes and Recovery.
  • Documentation and Reporting: prepare and maintain comprehensive documentation, including information and service management plans, service agreement reports, system operational service agreements, and compliance reports.
  • Collaboration and Communication: collaborate with cross-functional teams, system engineers, architects, IT personnel, and external stakeholders to address cybersecurity concerns, provide guidance on security controls, and facilitate effective communication.
  • Industry Trends and Best Practices: stay up to date with the latest IT service management trends.
  • Support IT Leadership with assessment and authorization requirements and drafting/updating related documentation.

PREFERRED EXPERIENCE

  • Have demonstrable experience and aptitude in working in a matrix organization where effective and robust negotiating skills are used successfully while maintaining good working relationships with members of that organization.
  • Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies.
  • Experience of using ITIL processes, current ITIL certification preferred.
  • ITIL certified and a willingness to achieve formal ITIL certifications.
  • Careful attention to detail and an ability to demonstrate an understanding of the need for standards in IT.
  • The ability to plan, prioritize and organize work to meet tight deadlines.
  • Experience of using project plans.
  • Ability to work & collaborate effectively within a team environment.
  • Motivated to learn new technologies and produce process improvements and efficiencies.
  • Sense of urgency and able to prioritize work.
  • Ability to adopt change while continuing to deliver on assigned objectives.
  • Excellent communication skills to communicate complex quantitative analysis in a clear, precise, and actionable manner.
  • Collaborate with cross-functional teams to integrate security controls into the development and implementation of new systems, applications, and processes.

QUALIFICATIONS

  • Bachelor's degree in related engineering, computer science, or a related field.
  • 10+ years in cybersecurity, compliance, and risk management, with a focus on system certification and accreditation.
  • Strong knowledge of ITIL and Service Management frameworks.
  • Familiarity with related industry processes, policies, and ITIL/ITSM guidelines.
  • Experience with conducting CAB, risk analysis, and IT release management.
  • Familiarity with security controls, technologies, and best practices, including cyber security, access management, data protection, as well as incident management and response.
  • Experience conducting compliance assessments, audits, and risk assessments.
  • Solid understanding of network security principles, End point Security, secure system configurations, encryption technologies, and assurance of industrial networks
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Up-to-date knowledge of emerging security trends, threats, and technologies.