Customer Service and Quality Assurance Assistant

2 months ago


Panama City Beach, United States Surfside Laundry: Panama City Beach - FL (Griffin Blvd.) Full time

Under the general direction of the Corporate Director of Customer Service and Quality Assurance, a Customer Service and Quality Assurance Assistant goal will be to maintain a high and consistent level of support quality across the team.

Essential Job Duties:

  • Maintain and develop internal quality standards.
  • Assess support interactions (calls, email, chat messages) based on established quality standards.
  • Accompany evaluations with meaningful and constructive feedback.
  • Discuss and explain feedback with agents in regular meetings.
  • Analyze all customer service metrics and how the team performance affects those KPIs.
  • Map the need for training and onboarding programs and initiate these projects.
  • Create reports that reflect agent performance.
  • Ensure that all customer contact is accurately recorded, including complaints, compliments, inquiries, forwarding to the appropriate Investigating Officer for action to be taken.
  • Monitor customer responses to ensure that an accurate record of communication is available, targets are met, and where needed highlight areas of improvement.

Required Knowledge, Skills, and Abilities:

  • Demonstrable experience in an office environment.
  • Experience of working as a first point of contact.
  • Excellent communication (written and verbal) and customer care skills.

Education/Training/Certifications:

  • High school diploma or equivalent

Experience/Background:

  • Prior experience in a customer service and quality control environment required
  • Prior experience with commercial laundry software preferred
  • Advanced proficiency in MS Office (Word, Excel, Power Point, Outlook)


  • Panama City Beach, United States Surfside Laundry: Panama City Beach Full time

    Under the general direction of the Corporate Director of Customer Service and Quality Assurance, a Customer Service and Quality Assurance Assistant goal will be to maintain a high and consistent level of support quality across the team. Essential Job Duties: Maintain and develop internal quality standards. Assess support interactions (calls, email, chat...


  • Panama City Beach, United States Surfside Laundry: Panama City Beach Full time

    Under the general direction of the CEO. This position is responsible for being a liaison between all customers and our laundry plants. This includes but not limited to: phone calls, in person meetings, Zoom meetings, problem solving in house with laundry crew, and any other items that arise. Travel areas currently include FL panhandle from Panama City to...


  • Long Beach, California, United States Safran Full time

    Job Title: Quality Assurance ManagerAt Safran, we are seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our manufacturing team, you will be responsible for ensuring the highest quality standards are met in our production processes.Key Responsibilities:Directly supervise 1 to 15 employees in the Quality Assurance...


  • Pompano Beach, United States Synerfac Full time

    Summary:A worldwide, growing Aerospace Parts Distributing Company is seeking a skilled Quality Assurance Inspector to join their team. The ideal candidate will be proficient in meeting ISO, OEM and FAA requirements to ensure airworthiness to send to customers. Resolving hardware quality problems, providing visual inspections and showing great communication...


  • Pompano Beach, United States Synerfac Full time

    Summary:A worldwide, growing Aerospace Parts Distributing Company is seeking a skilled Quality Assurance Inspector to join their team. The ideal candidate will be proficient in meeting ISO, OEM and FAA requirements to ensure airworthiness to send to customers. Resolving hardware quality problems, providing visual inspections and showing great communication...

  • Quality Inspector

    1 month ago


    Kansas City, United States Stratosphere Quality Full time

    Job DescriptionJob DescriptionOverviewStratosphere Quality, founded in 2009, is a major global provider of quality assurance and outsourcing solutions, including sorting and inspection services, to manufacturers of parts and components in the automotive, medical device, electronics, home appliance, and recreational vehicle industries. Headquartered just...

  • Quality Inspector

    1 month ago


    Kansas City, United States Stratosphere Quality Full time

    Job DescriptionJob DescriptionOverviewStratosphere Quality, founded in 2009, is a major global provider of quality assurance and outsourcing solutions, including sorting and inspection services, to manufacturers of parts and components in the automotive, medical device, electronics, home appliance, and recreational vehicle industries. Headquartered just...


  • Long Beach, United States CCL Label Full time

    Job HighlightsThe Quality Control Supervisor, working as a team in coordination with quality technicians and production associates, works to assure quality standards and procedures are met and helps to maintain plant quality, Good Manufacturing Processes (GMP), and production and quality documentation systems.Also reviews quality data to analyze trends for...


  • Virginia Beach, Virginia, United States Huntington Ingalls Industries Full time

    Job Title: Quality Manager 1Job Summary:We are seeking a highly skilled Quality Manager 1 to join our team at Huntington Ingalls Industries. As a Quality Manager 1, you will be responsible for ensuring quality policies and procedures are followed, monitoring work operations daily, and providing training and inspections as required.Key Responsibilities:Assist...


  • Pompano Beach, United States Synerfac Full time

    Summary: A worldwide, growing Aerospace Parts Distributing Company is seeking a skilled Quality Assurance Inspector to join their team. The ideal candidate will be proficient in meeting ISO, OEM and FAA requirements to ensure airworthiness to send to customers. Resolving hardware quality problems, providing visual inspections and showing great communication...


  • Pompano Beach, United States Synerfac Full time

    Summary: A worldwide, growing Aerospace Parts Distributing Company is seeking a skilled Quality Assurance Inspector to join their team. The ideal candidate will be proficient in meeting ISO, OEM and FAA requirements to ensure airworthiness to send to customers. Resolving hardware quality problems, providing visual inspections and showing great communication...


  • Panama City Beach, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...


  • Dodge City, United States National Beef Full time

    Quality Assurance Technician 2nd Shift, Dodge City, KansasJob LocationsUS-KS-Dodge CityRequisition ID2024-4114Position TypeRegular Full-TimeCategoryQuality AssuranceOverviewFind your future at National Beef! National Beef of Dodge City, Kansas, is looking for a qualified professional to join our Team as a Quality Assurance Technician. With competitive pay...


  • Kansas City, United States Labconco Full time

    Job Type Full-timeDescriptionLabconco is a manufacturer of laboratory equipment focused on quality. The QA Inspector is to perform inspection and testing of products to ensure that orders meet all customer specifications and Labconco quality standard requirements.Work ScheduleNormal working hours are 6:00 a.m. - 2:30 p.m. Monday - Friday; unless otherwise...


  • Oklahoma City, Oklahoma, United States Berry Global Full time

    About the RoleBerry Global is seeking a Quality Assurance Manager to join our team. As a key member of our quality team, you will be responsible for ensuring the continuous production of products consistent with established standards.Key ResponsibilitiesInstitute and maintain programs that ensure conformance to quality inspection procedures and...


  • North Myrtle Beach, South Carolina, United States PGBA Full time

    Job SummaryWe are seeking a skilled Quality Assurance Specialist to join our team at PGBA. In this role, you will be responsible for performing quality control audits to evaluate the accuracy and effectiveness of departmental operations functions.Key Responsibilities:Conduct focused quality audits across various operations functions to ensure quality...

  • Escrow Assistant

    6 days ago


    Panama City Beach, United States D.R. Horton Full time

    D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers...


  • Panama City Beach, Florida, United States Waste Pro Full time

    Waste Pro Job DescriptionJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Waste Pro. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our commercial and residential customers.Key ResponsibilitiesAnswer incoming calls and respond to customer inquiries in a...


  • new york city, United States UBA America Full time

    JOB DESCRIPTIONTITLE:Quality Assurance OfficerDEPARTMENT:Risk Management LOCATION:New York, USASTATUS:Full-timeJOB SUMMARY: The BSA/AML & OFAC Quality Assurance Officer reports to the Head of Regulatory Compliance, Governance & Quality Assurance and is responsible for performing ongoing assessments and quality assurance reviews to evaluate the effectiveness...


  • new york city, United States UBA America Full time

    JOB DESCRIPTIONTITLE:Quality Assurance OfficerDEPARTMENT:Risk Management LOCATION:New York, USASTATUS:Full-timeJOB SUMMARY: The BSA/AML & OFAC Quality Assurance Officer reports to the Head of Regulatory Compliance, Governance & Quality Assurance and is responsible for performing ongoing assessments and quality assurance reviews to evaluate the effectiveness...