Customer Service and Quality Associate
3 weeks ago
Under the general direction of the Corporate Director of Customer Service and Quality Assurance, a Customer Service and Quality Assurance Assistant goal will be to maintain a high and consistent level of support quality across the team.
Essential Job Duties:
- Maintain and develop internal quality standards.
- Assess support interactions (calls, email, chat messages) based on established quality standards.
- Accompany evaluations with meaningful and constructive feedback.
- Discuss and explain feedback with agents in regular meetings.
- Analyze all customer service metrics and how the team performance affects those KPIs.
- Map the need for training and onboarding programs and initiate these projects.
- Create reports that reflect agent performance.
- Ensure that all customer contact is accurately recorded, including complaints, compliments, inquiries, forwarding to the appropriate Investigating Officer for action to be taken.
- Monitor customer responses to ensure that an accurate record of communication is available, targets are met, and where needed highlight areas of improvement.
- Demonstrable experience in an office environment.
- Experience of working as a first point of contact.
- Excellent communication (written and verbal) and customer care skills.
- High school diploma or equivalent
- Prior experience in a customer service and quality control environment required
- Prior experience with commercial laundry software preferred
- Advanced proficiency in MS Office (Word, Excel, Power Point, Outlook)
-
Customer Service Associate
2 months ago
Panama City Beach, United States Winn-Dixie Full timeWinn-DixieWinn-Dixie Retail Stores - 17184 FRONT BEACH ROAD [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...
-
Customer Service Associate
2 months ago
Panama City Beach, United States Winn-Dixie Full timeWinn-DixieWinn-Dixie Retail Stores - 3621 US 231 NORTH [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...
-
Retail Customer Service Associate
3 weeks ago
Panama City Beach, United States FedEx Full timeFedEx - JobID: PDX_FEC_951D084A-9BCB-4C7E-A6A0-4B31525BB59F_243700 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...
-
Customer Service and Quality Assurance Assistant
2 months ago
Panama City Beach, United States Surfside Laundry: Panama City Beach - FL (Griffin Blvd.) Full timeUnder the general direction of the Corporate Director of Customer Service and Quality Assurance, a Customer Service and Quality Assurance Assistant goal will be to maintain a high and consistent level of support quality across the team. Essential Job Duties: Maintain and develop internal quality standards. Assess support interactions (calls, email, chat...
-
Panama City Beach, United States Surfside Laundry: Panama City Beach Full timeUnder the general direction of the CEO. This position is responsible for being a liaison between all customers and our laundry plants. This includes but not limited to: phone calls, in person meetings, Zoom meetings, problem solving in house with laundry crew, and any other items that arise. Travel areas currently include FL panhandle from Panama City to...
-
Customer Service Lead
1 month ago
Panama City Beach, Florida, United States Burlington Full timeOverview:As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will lead by example, approaching your work with Burlington's philosophy and company core values in mind.Key Responsibilities:Model company core values...
-
Customer Service Representative
1 month ago
Panama City Beach, Florida, United States Tillys Full timeAbout the Role:We are seeking a highly motivated and customer-focused Sales Associate to join our team at Tillys. As a Sales Associate, you will be responsible for delivering exceptional customer service and creating a unique shopping experience for our customers.Key Responsibilities:Provide excellent customer service and respond to customer inquiries in a...
-
Sales Associate
5 months ago
Panama City Beach, United States The Spice and Tea Exchange Full timeBenefits: Employee discounts Flexible schedule Are you a foodie? Do you appreciate fine teas, gourmet spice blends, sugars and salts? Come work in an environment where it is all about culinary inspiration and customer service!We are looking for part time, long-term Retail Sales Associates for The Spice & Tea Exchange, a specialty retail shop that sells...
-
Sales Associate
6 months ago
Panama City Beach, United States The Spice and Tea Exchange Full timeBenefits: Employee discounts Flexible schedule Are you a foodie? Do you appreciate fine teas, gourmet spice blends, sugars and salts? Come work in an environment where it is all about culinary inspiration and customer service! We are looking for part time, long-term Retail Sales Associates for The Spice & Tea Exchange, a specialty retail shop that sells...
-
Customer Service Associate
6 months ago
Virginia Beach, United States REI Virginia Beach Full timeRoyal Executives is a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter Customer Service Associate to assist with our firm's strategic and...
-
Customer Service Specialist
21 hours ago
Panama City Beach, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Customer Service Ambassador
1 month ago
Panama City Beach, Florida, United States Waste Pro Full timeWaste Pro Job DescriptionJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Waste Pro. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our commercial and residential customers.Key ResponsibilitiesAnswer incoming calls and respond to customer inquiries in a...
-
Customer Service Associate
7 months ago
Delray Beach, United States Wawa Full timeThe Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related function Customer Service, Associate, Customer Experience, Service, Customer Engagement, Retail, Beverage
-
Store Customer Service Specialist
2 weeks ago
Panama City Beach, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Verizon Customer Service Associate
4 months ago
Virginia Beach, United States REI Management Services LLC Full timeWe are a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our Verizon Customer Service Associates provide our customers with the opportunity to promote them, leaving an everlasting impression of distinction and quality. Our Verizon Customer...
-
Customer Service Associate
5 months ago
Long Beach, United States HRO Inc Full timeDue to our firm's adaptability, resiliency, and creativity, we maximized the relationships we have previously built in the telecommunications industry with new lucrative essential service provider partnerships. In response to our business's continued growth, we are looking for a Customer Service Associate to serve this new partnership. The Customer Service...
-
Customer Service Associate
2 months ago
Neptune Beach, United States Winn-Dixie Full timeWinn-DixieWinn-Dixie Retail Stores - 1209 ATLANTIC BLVD. [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...
-
Customer Service Associate
2 months ago
Deerfield Beach, United States Winn-Dixie Full timeWinn-DixieWinn-Dixie Retail Stores - 1019 S FEDERAL HWY [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...
-
Customer Service Associate
2 months ago
Hallandale Beach, United States Winn-Dixie Full timeWinn-DixieWinn-Dixie Retail Stores - 1515 EAST HALLANDALE BCH BLVD. [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties;...
-
Customer Service Associate
2 months ago
Vero Beach, United States Winn-Dixie Full timeWinn-DixieWinn-Dixie Retail Stores - 2950 9TH STREET SW [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...