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Guest Service Agent

4 months ago

Natick, United States The Verve Hotel - Boston Natick Full time

The Verve is looking for friendly and welcoming individuals who excel in customer service If this sounds like you, apply to be The Verve's newest guest services agent

Pay: $17.75 per hour

Benefits

  • On the 1st of the month following 60 days of employment:
    • Medical (Full Time Employees Only)
    • Dental
    • Vision
    • Life & Accidental Death Insurance
    • Accident Insurance
    • Cancer Insurance
    • Disability Insurance
    • Term Life / Whole Life Insurance
  • On the 1st of the month following 1 year of service:
    • 401k
  • Paid Vacation Time - 1 Week upon 1 year of service (Full Time Employees Only)
  • Paid Personal Time - 12 days per year; accrued at the rate of 1 day per calendar month. (Full Time Employees Only)
  • Access to discounted room rates worldwide with the GoHilton Team Member Travel Program.

Who this Job Will Job Appeal To

  • Excellent entry level position with Massachusetts's most rockin' hotel.  This position is perfect for people that love to provide excellent customer service.  

The Ideal Candidate for this Position

  • Friendly, outgoing, individuals that possess outstanding guest service skills.  Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations. 

What You Will Be Doing

  • Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area.  Must be willing and able to work a flexible schedule that will include weekends and holidays.     

Who You Will Be Working With

  • The front office is staffed by Guest Service Agents and a Guest Services Manager. You will also closely interact with concierge and bell/valet staff, housekeeping staff, spa staff, and food and beverage staff.

Job Description

  • Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the resort, listening to comments, criticism and feedback from guests and taking appropriate action.    

Job Requirements

  • High school diploma or equivalent required, college degree preferred.  Minimum one year hotel front desk experience required.

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.