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Manager of Loan Underwriting
3 months ago
Position Title: Manager of Loan Underwriting
Business Unit: Retail Lending
Reports to: Various
Position Overview:
This position is primarily responsible for more complex underwriting duties, overseeing the activities of the loan underwriting staff including determining and properly distributing work assignments, monitoring productivity and quality of credit decisions and addressing issues and problems that arise, hiring and evaluating staff and providing appropriate training as required. Interaction with management, dealers and vendors is required providing the highest quality of service to deliver best in class loan fulfillment services to branches, Loan Production Offices (LPO) and end borrowers.
Primary Responsibilities:
Evaluates the quality of retail credit applications, resolves customer, branch or dealer complaints or problems in order to turn declines into lending opportunities, processes retail loan documents and assists branch lenders in selling products and services in order to originate a profitable loan portfolio and protect the Bank from loss.
Participates in the selection and hiring of underwriters and servicers, determines and distributes work assignments, assists in completing annual evaluations of the underwriting staff, makes final decisions on all loans outside the lending authority limits of junior staff as requested.
Develops a portfolio of retail loans by analyzing applications and credit reports and obtaining approval for loans that are underwritten within established lending limits that meet or exceeding the Bank's credit quality, profitability, growth and service objectives without compromising quality according to established guidelines and procedures.
Measures profitability of portfolio by an acceptable delinquency ratio, net charge-off and growth goals.
Acts as a primary credit decision entity for retail loans in the department and provides leadership and guidance to developing underwriters. Assists department manager in the training of new products, employees and services.
Assists management in establishing workflows and queuing strategies to maximize efficiencies and productivity levels.
Demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure best in class loan fulfillment.
Resolves customer, branch or dealer complaints or problems by investigating the complaint which includes obtaining facts, documenting information and proposing solutions that comply with government regulations and are in accordance with established policies and procedures timely and courteously in order to ensure an equitable settlement of the complaint or problem.
Actively looks for opportunities to cross sell other bank products, specifically other credit products, and looks for potential upsell opportunities to meet customer banking needs and contribute to the Bank's profit objectives.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
BA or BS
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
7
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent management skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Excellent customer service skills
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience in lending related position.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
