Help Desk Analyst
3 weeks ago
2-3 years of experience minimum for mid-level role We are currently seeking an experienced IT Help Desk Specialist with expertise in IT Service Desk and JD Edwards EnterpriseOne (E1) to join our team. The ideal candidate will have a proven track record of providing exceptional technical support and troubleshooting using an IT Service Management (ITSM) tool. This role requires strong communication skills, attention to detail, and the ability to prioritize and resolve technical issues efficiently. Key Responsibilities: Provide technical support and assistance to end-users, resolving IT-related issues and inquiries in a timely manner. Utilize an ITSM tool (e.g., FreshService, ServiceNow, JIRA Service Desk, Zendesk) to log, track, and manage IT support tickets. Troubleshoot hardware, software, and network issues, including desktops, laptops, printers, and mobile devices. Collaborate with IT teams to escalate and resolve complex technical issues related to JD Edwards EnterpriseOne (E1). Maintain accurate records of IT support tickets, documenting troubleshooting steps, resolutions, and any follow-up actions. Communicate effectively with end-users to provide status updates, instructions, and solutions to technical problems. Leverage knowledge of JD Edwards E1 modules and functionalities to troubleshoot and resolve system-related issues. Contribute to the development and improvement of IT support processes and procedures to enhance efficiency and customer satisfaction. Stay updated on industry trends, best practices, and emerging technologies related to IT support, service management, and JD Edwards E1. Experience with Active Directory Zebra printers Troubleshoot collaboration connectivity issues General hardware and software Desktops/laptops – almost exclusively HP. HP exp would be helpful Assist with imaging and deployment of PCs Android devices, kronos, mobile device management PDQ for pushing out updates This team does escalate any of their higher level tickets, desktop and infrastructure needs to additional teams 8-5 M-F day/weekday shift They have an on-call management shift that rotates weekly between the team members, but they get very minimal calls Skills: Help desk support, Help desk, Service desk, Troubleshooting, Customer service, Support, Ticketing system, Technical support, Windows 10, Active directory, Phone support, Password reset, Hardware, Remote support, Application support, Customer support, e1, jd edwards, cisco routers switches, cisco Top Skills Details: Help desk support,Help desk,Service desk,Troubleshooting,Customer service,Support,Ticketing system,Technical support,Windows 10,Active directory,Phone support,Password reset,Hardware,Remote support,Application support,Customer support Qualifications: • Proven experience working in an IT Help Desk or Technical Support role. • Strong knowledge of JD Edwards EnterpriseOne (E1) and experience supporting E1 applications (preferred) • Experience using ITSM tools to manage IT support tickets. • Excellent troubleshooting skills and the ability to diagnose and resolve technical issues effectively. • Familiarity with a wide range of hardware, software, and operating systems. • Strong communication and interpersonal skills, with the ability to communicate technical information clearly and concisely to non-technical end-users. • Ability to work independently and collaboratively in a fast-paced environment. • Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus. Experience Level: Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Help Desk Analyst
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Appleton, United States ThedaCare Full time**Why ThedaCare?** Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering...
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Help Desk Analyst
3 days ago
Appleton, United States ThedaCare Full timeWhy ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher...
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Help Desk II
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Appleton, United States Experis Full timeOur client in Appleton WI is looking for a Help Desk Job Title: Help Desk Location: Onsite Address: Appleton WI 54911 United States Rate: $20 - $24/hr on W2 What's Needed? 3-5 years experiences in the following skills Assists all users (internal and external) with software/hardware/network requests and issues related to County provided systems....
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Help Desk II
1 month ago
Appleton, United States Codeworks L.L.C Full timeJob DescriptionJob DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.Who We’re Looking For: Codeworks is seeking a dedicated and experienced Help Desk II - End User Support Technician to join our team in Appleton, WI, onsite . We are looking for...
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Help Desk II
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Appleton, United States Codeworks L.L.C Full timeJob DescriptionJob DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.Who We’re Looking For:We are seeking a skilled and dedicated Help Desk II professional to join our team. The ideal candidate will have a strong background in IT support, excellent...
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Service Desk Agent
1 month ago
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Service Desk Agent
1 week ago
Appleton, United States eTeam Full timeService desk/Helpdesk Provide technical expertise to the Service desk team Act as technical liaison between Service desk and IM support groups Maintain technical skill continuity and consistency of Service desk staff Ensure continuous improvement of services provided by the Service desk Provide telephone support to customer end users Provide Problem...
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help desk ii
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Appleton, United States Randstad Full timehelp desk ii. appleton , wisconsin posted 2 days ago job details summary $18.33 - $23.33 per hour contract high school category computer and mathematical occupations reference1054828 job details job summary: The End User Support Technician (IT) is responsible for providing technical support to all internal and external users who utilize...
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Help Desk
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Appleton, United States Information Resource group, Inc. Full timeJob DescriptionJob DescriptionRole: Help Desk Apply only Local to WILocation: Appleton, WIDuration: 6 Months Contract - contract to hire opportunity.Top Skills & Years of Experience: 3-5 years experiences in the following skillsAssists all users (internal and external) with software/hardware/network requests and issues related to agency provided systems....
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Contract to Hire Help Desk
3 days ago
Appleton, United States Sundial Software Full timeOutagamie County is looking for a Help Desk II The End User Support Technician (IT) is responsible for providing technical support to all internal and external users who utilize County systems. The End User Support Technician takes/prioritizes incoming requests, performs troubleshooting, resolves and documents issues for all County computing technology...
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Help Desk II
3 days ago
Appleton, United States Experis Full timeOur client in Appleton WI is looking for a Help DeskJob Title: Help DeskLocation: OnsiteAddress: Appleton WI 54911 United StatesRate: $20 - $24/hr on W2What's Needed?3-5 years experiences in the following skillsAssists all users (internal and external) with software/hardware/network requests and issues related to County provided systems. Identifies root...
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Front Desk Team Lead
1 month ago
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Front Desk Team Lead
2 months ago
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Front Desk Team Lead
2 weeks ago
Appleton, United States Crunch Appleton Full timeCan you help create and maintain a friendly, welcoming, and fun environment?! The Front Desk Team Lead is responsible for the successful operation of the front desk. He/she hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service possible. ESSENTIAL DUTIES AND RESPONSIBILITIES · ...
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Help Desk
1 week ago
Appleton, United States Novalink Solutions LLC Full timeJob DescriptionJob DescriptionThe End User Support Technician (IT) is responsible for providing technical support to all internal and external users who utilize County systems. The End User SupportTechnician takes/prioritizes incoming requests, performs troubleshooting, resolves anddocuments issues for all County computing technology including hardware,...
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Front Desk Agent
3 weeks ago
Appleton, United States Aimbridge Hospitality Full timeJob Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
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Front Desk Agent
2 weeks ago
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Front Desk Agent
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Front Desk Agent
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Front Desk Agent
2 weeks ago
Appleton, United States Courtyard Appleton #1625 Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
