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  • CRM Sales Manager

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    Core Group Resources is America's leading recruitment company. Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification. Technical Inside Sales Representative Job Summary The...

GRO | Sales Enablement | CRM Technical Specialist

2 months ago


Atlanta, United States UPS Full time

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The CRM Technology Support Specialist serves as the liaison between global users, analysts, and developers for systems enhancements and production issues. He/She maintains the reporting systems used by the function. This position develops and executes test scenarios for existing and new functionalities. He/She supports the help desk and provides application support to users. The CRM Technology Support Specialist communicates with users to clarify issues and to determine business impacts. He/She collaborates with the help desk staff and developers to communicate production issues and communicates with users to deliver solutions for enhancements, fixes, and testing. This position defines and translates production issues to discuss with developers for resolution as well as communicates user acceptance testing results to ensure proper resolution. The CRM Technology Support Specialist develops and executes test scripts to ensure test cases are operating according to expectations and analyzes and monitors test results to provide feedback to Information Technology (IT) department. He/She executes and maintains business continuity testing to ensure functionality within the disaster recovery process, as well as develops and maintains queries in the function's reporting systems to generate business reports. He/She coordinates the creation and maintenance of support / training documentation. Responsibilities and Duties Reviews production issues to escalate and resolve issues Submits tracker logs to prioritize production issues and to document developer solution activities and user communications Evaluates testing environments to ensure validity Reviews and evaluates business requirements to validate business needs Participates in user acceptance testing to ensure proper functionality of systems Verifies data to ensure accuracy Creates, reviews, and updates new and existing training or user materials Knowledge and Skills Detail Orientation: Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files Report Generation: Possesses ability to generate simple reports using basic functions in software, and/or writing basic queries; identifies information required to complete reports and identifies existing reports generated by others Technology Knowledge: Demonstrates a general understanding of technology used by the company; communicates basic technological concepts and terminology; applies standard technology in daily work Bachelor’s Degree (or internationally comparable degree) – Preferred Experience with Microsoft Office products or similar software (creating formulas, pivot tables, writing queries) - Preferred Experience synthesizing data - Preferred Internal Salary Grade: 10E Internal job posting will close on Tues, 07/09 at 11:59PM EST Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Company: UNITED PARCEL SERVICE Category: Corp Sales Strat & Sales Ops Requisition Number: R24019939 Location: Atlanta,Georgia