Support Analyst II

3 months ago

Fargo, United States NetCov Full time
Job description

Who we are:

Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development for mid-market and enterprise organizations. Our comprehensive technology solutions and operational excellence allow clients to focus on their business with the value of an end-to-end technology partner.

Network Coverage believes in providing purpose to our people and that character, integrity and commitment win out. Technology is our mission, empowering and developing our team is our passion.

Integrity, Humility, Ownership, Urgency, Service.

What the role is:

Support Analyst II

Level: Mid-Level

Reports To: Service Operations Manager

Basic Scope and Function:

The primary objective of the Support Analyst II is to address and resolve support client requests via ticket, email, phone and in person at the client's location. The goals are to resolve as many tickets as completely as possible. For field appointments, the goals are to complete the task at hand as efficiently as possible and with as minimal impact to the client as possible.

Knowledge, Skills and Abilities (KSAs) Required:
  • Strong problem-solving skills, firm understanding of how to properly troubleshoot problems.
  • Excellent customer service skills, including understanding how to de-escalate, how to soothe and how to deliver the most efficient solution.
  • Strong communication skills, both verbal and written.
  • Ability to ask qualifying questions to produce the optimal result.
  • Strong familiarity with Windows desktop operating systems.
  • Strong familiarity with Microsoft Office suite of application.
  • Experience with Mac OS and iOS is preferred, but not required.
  • Basic understanding of networking concepts.
  • Familiarity with Windows server operating systems are a big plus.
  • Familiarity with RMM tools is a plus, but not required.
  • Strong organizational, operational and inter-personal skills.
  • Assertive, customer-oriented and task-driven attitude.
  • Reliable personal transportation for use in traveling to clients' offices is essential.
Minimum Experience and Education Required:
  • Prefer a minimum of 2 years real world IT experience.
  • No College Education or Certifications Required
Supervisory/Managerial Experience and Responsibility:
  • No supervisory or managerial experience required.
  • No supervisory or managerial duties in this role.
Work Environment:

Work is primarily performed in standard office environments. Client environments may vary. May be exposed to moderate noise levels from machinery. Work involves operation of personal computer equipment for 8 hours or more daily.

Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Duties may also involve stooping, kneeling, crawling, reaching and moving of equipment in order to install or check the installations of network devices and cabling. Travel to various worksites may be required.

Physical Requirements:
  • Sitting
  • Standing
  • Moving of self
  • Moving of equipment
  • Communicating
  • Visual acuity ford driving and computer work
  • Kneeling
  • Crawling
  • Reaching
  • Stooping
  • Lifting
  • Pulling

  • IT Support Specialist

    2 weeks ago

    Fargo, North Dakota, United States NetCov Full time

    Job Title: Support Analyst IIJob Summary:The Support Analyst II is a key member of our team, responsible for providing exceptional customer service and technical support to our clients. This role involves addressing and resolving support requests via various channels, including tickets, email, phone, and in-person visits. The successful candidate will...

  • Technical Support Specialist

    3 days ago

    Fargo, North Dakota, United States NetCov Full time

    Job Title: Support Analyst IIAt NetCov, we are seeking a highly skilled Support Analyst II to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Resolve client requests via ticket, email, phone, and in-person at the client's location.Utilize...

  • Technical Support Specialist

    3 weeks ago

    Fargo, North Dakota, United States NetCov Full time

    Job DescriptionAt NetCov, we're seeking a highly skilled Support Analyst II to join our team. As a key member of our Service Operations team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Resolve client requests via ticket, email, phone, and in-person at client locations.Provide timely and effective...

  • IT Support Associate II, OTS

    3 weeks ago

    Fargo, North Dakota, United States Amazon Full time

    About OpsTech ITAt the heart of Amazon's business, Operations is known for speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations, a vital piece of the puzzle. We're seeking self-motivated individuals to...

  • IT Support Specialist

    1 week ago

    Fargo, North Dakota, United States NetCov Full time

    Job Summary:NetCov is seeking a highly skilled IT Support Specialist to join our team. As a Support Analyst II, you will be responsible for addressing and resolving support client requests via ticket, email, phone, and in-person at the client's location. Your primary objective will be to resolve as many tickets as completely as possible, while also ensuring...

  • Technical Support Specialist

    3 days ago

    Fargo, North Dakota, United States NetCov Full time

    About the Role:The Support Analyst II will be responsible for addressing and resolving client requests via ticket, email, phone, and in-person at the client's location. The primary objective is to resolve as many tickets as completely as possible. For field appointments, the goal is to complete the task at hand as efficiently as possible and with minimal...

  • Sales Performance Analyst

    4 months ago

    Fargo, United States Republic National Distributing Company Full time

    The Sales Performance Analyst will be responsible for delivering on requirements for state and/or region reporting projects, which supports critical business operations between Sales Operations, IT, Supplier Excellence & Growth, and Commercial Sales. Performance, Business Operations, Sales, Continuous Improvement, Analyst, Salesforce, Technology

  • Automation Systems Engineer II

    3 days ago

    Fargo, North Dakota, United States Marvin Full time

    The Automation Systems Engineer II will research, define and support the development of software and application architectures used for automated manufacturing systems.This position requires a strong understanding of software development and manufacturing systems.The ideal candidate will have a Bachelor's Degree in Engineering and 2-4 years of experience or...

  • Maintenance Technician II

    4 weeks ago

    Fargo, North Dakota, United States Marvin Full time

    Maintenance Technician II Job DescriptionMarvin is seeking a skilled Maintenance Technician II to join our team. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our production equipment and facilities.Key Responsibilities:Assist with troubleshooting and repairing equipment to minimize downtime and...

  • Business Intelligence Analyst

    4 weeks ago

    Fargo, North Dakota, United States Doosan Bobcat Full time

    Business Analyst Job DescriptionAt Doosan Bobcat, we're seeking a skilled Business Analyst to join our team of innovators. As a Business Analyst, you will play a critical role in driving operational efficiencies, refining data processes, and fostering collaboration across teams to achieve organizational objectives.Key Responsibilities:Conduct in-depth...

  • Help Desk Support Specialist

    1 month ago

    Fargo, North Dakota, United States Arkos Health Full time

    Job Title: Help Desk AnalystAt Arkos Health, we are seeking a highly motivated and detail-oriented Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing exceptional customer support to Arkos employees and clients, ensuring timely resolution of technical issues, and maintaining a high level of customer...

  • Business Solutions Analyst

    2 weeks ago

    Fargo, United States First International Bank & Trust Full time

    First International Bank and Trust is a family-owned community bank and one of Prairie Business Magazine's 50 best places to work. The Business Solutions Analyst will focus on being the analyst for our Recovery Solutions, Cards, Wealth Management, Loan Operations, and Credit Administration business units. They focus on doing deep dives into issues and...

  • Financial Analyst

    1 week ago

    Fargo, United States Kilbourne Group Full time

    POSITION SUMMARYThe Financial Analyst is responsible for providing financial expertise to support decision-making at Kilbourne Group. The Financial Analyst acts as a business partner to provide guidance to internal development and operations teams, as well as assist leadership with making investment decisions. This includes analyzing and making...

  • Financial Analyst

    2 weeks ago

    Fargo, United States Kilbourne Group Full time

    POSITION SUMMARYThe Financial Analyst is responsible for providing financial expertise to support decision-making at Kilbourne Group. The Financial Analyst acts as a business partner to provide guidance to internal development and operations teams, as well as assist leadership with making investment decisions. This includes analyzing and making...

  • Business Analyst

    3 weeks ago

    Fargo, United States R.D. Offutt Company Defunct Full time

    The Business Analyst’s role is to elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology and business process solutions they need. The Business Analyst will also apply proven communication,...

  • Business Intelligence Analyst

    3 weeks ago

    Fargo, North Dakota, United States Omnicell Full time

    Business Intelligence Analyst Job DescriptionOmnicell is seeking a skilled Business Intelligence Analyst to join our team. As a Business Intelligence Analyst, you will play a critical role in transforming pharmacy care through outcomes-centric innovation.Key Responsibilities:Develop and maintain complex database queries to produce accurate and timely...

  • Automation Systems Engineer II

    1 week ago

    Fargo, North Dakota, United States Marvin Full time

    Automation Systems Engineer IIThe Marvin team is seeking a highly skilled Automation Systems Engineer II to join our Engineering department. This role will be responsible for researching, defining, and supporting the development of software and application architectures used for automated manufacturing systems.Key Responsibilities:Specify, design, and...

  • Business Analyst

    1 month ago

    Fargo, North Dakota, United States Doosan Bobcat Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our team at Doosan Bobcat NA US. As a Business Analyst, you will play a critical role in driving operational efficiencies, refining data processes, and fostering collaboration across teams to achieve organizational objectives.Key ResponsibilitiesConduct in-depth analysis to support...

  • Quality Control Analyst

    3 weeks ago

    Fargo, North Dakota, United States Danaher Corporation Full time

    Quality Control Analyst IAt Danaher Corporation, we are committed to accelerating the discovery, development, and delivery of solutions that safeguard and improve human health. Our team of dedicated professionals shares this goal by combining best-in-class products and services with the ideal operating environment to lay the groundwork for vital new...

  • CADD/GIS Technician II

    4 weeks ago

    Fargo, North Dakota, United States Midwest Orthopaedic Regional Health Center Full time

    Seeking a Skilled CADD/GIS Technician IIWe are looking for a talented CADD/GIS Technician II to join our team, where your expertise will drive impactful solutions and solve real-world challenges.Key Responsibilities:Serves as a subject matter expert for project teams on GIS, providing training and support to stakeholders as needed.Supports the development of...