IT Process Manager

2 weeks ago

Midland, United States Midland Memorial Hospital Full time

The IT Process Manager is responsible for the operational management of an Information Technology Infrastructure Library (ITIL) process(s). The Process Manager's responsibilities include planning and coordination of all activities required to be carried out, monitoring, and reporting on efficiency and effectiveness of the processes assigned. Additional responsibilities include sponsorship, process designs, change management and continual improvement of the process(s) and reporting metrics. The Process Manager will champion, lead, and enforce established policies and ensure IT departments, subcontractors, vendors, and customers understand and follow all process policies and procedures. The IT Process Manager will support the tools and ESM (Enterprise Service Management) platform supporting all ITIL processes. This is a critical role in aligning IT Services with stakeholders such as Supply Chain, and Finance. This role will focus on improving the quality and consistency of the delivery of IT services across the health system and contribute to service strategy, design, operations, and measurement of the overall effectiveness of IT Shared Services.

SHIFT AND SCHEDULE

Full Time: 8:00 AM - 5:00 PM

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS

  • Manages ITIL activities and initiatives across the IT organization.
  • Responsible and oversees the foundational ITIL processes, including Asset and Configuration Management practices.
  • Develop and manage the ITAM (IT Asset Management) processes, including procurement, inventory mgmt., lifecycle mgmt., and disposal of all IT assets.
  • Responsible for working with the management team in developing capital and operational annual budgets, including hardware refresh budgets for critical IT assets.
  • Baselines processes as a starting point to measure the performance of the ITIL processes implemented.
  • Benchmarks processes or other sets of data for the purpose of continual process improvement and establishes current state and sets process improvement goals and priorities to continually evaluate and measure progress or improvement.
  • Process assessment: Inspects, analyzes, and verifies whether a standard or set of guidelines is being followed, that records are accurate, or that efficiency and effectiveness targets are being met.
  • Governs ITIL process policies, including responsibility for standards issuance and revision of procedures or forms, as directed by the process owner.
  • Responsible for defining, analyzing, planning, measuring, and improving all aspects of ITIL processes. Ensures that processes, tools, and roles are appropriate and meet the agreed service level targets for availability.
  • Manages the day-to-day operations and is the subject matter expert for the ITIL processes that have been assigned.
  • Provide guidance, leadership, and mentoring to IT Managers related to ITIL processes, includes development, transition, and operations around process implementations.
  • Manage outside vendors and contractors to ensure performance expectations, customer satisfaction, and compliance with Midland Health policies.

EDUCATION AND EXPERIENCE

  • Bachelor's degree in computer science, management information systems (or related field), or equivalent experience preferred.
  • 4 + years' experience in the health care industry or related field and a minimum of 2 years' general IT experience is desirable.
  • IT Infrastructure Library (ITIL) certification preferred (Foundation-level v2 or v3, and Intermediate-level, including Service Transition, and Release, Control & Validation); in addition, Control Objectives for Information and Related Technology (CobIT) and project management certification is desirable.
  • Experience or knowledge of inventory management or process related certifications i.e., Six Sigma, CBAP (Certified Business Analyst Professional), CBPP (Certified Business Process Professional) desirable.
  • Excellent Analytical and problem-solving skills.
  • Excellent communication, written and verbal.

PHYSICAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

  • Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.

  • IT Process Manager

    1 month ago

    Midland, United States Midland Memorial Hospital Full time

    The IT Process Manager is responsible for the operational management of an Information Technology Infrastructure Library (ITIL) process(s). The Process Manager’s responsibilities include planning and coordination of all activities required to be carried out, monitoring, and reporting on efficiency and effectiveness of the processes assigned. Additional...

  • IT Process Manager

    2 weeks ago

    Midland, United States Midland Memorial Hospital Full time

    The IT Process Manager is responsible for the operational management of an Information Technology Infrastructure Library (ITIL) process(s). The Process Manager’s responsibilities include planning and coordination of all activities required to be carried out, monitoring, and reporting on efficiency and effectiveness of the processes assigned. Additional...

  • IT Process Manager

    2 months ago

    Midland, United States Midland Memorial Hospital Full time

    The IT Process Manager is responsible for the operational management of an Information Technology Infrastructure Library (ITIL) process(s). The Process Manager’s responsibilities include planning and coordination of all activities required to be carried out, monitoring, and reporting on efficiency and effectiveness of the processes assigned. Additional...

  • Process Safety Management

    2 weeks ago

    Midland, United States Cabot Full time

    Your Role at Cabot: Cabot has an exciting opportunity for a Process Safety Management/Quality Business Systems Manager. This is a role which is critical to both the sites Process Safety Management Standards within the plant, as well as leading the Quality Control/Quality Assurance program. Focus areas include Process Safety Management, compliance with OSHA...

  • Business Process Specialist

    6 days ago

    Midland, United States KLX Energy Services Full time

    KLX Energy Services LLC provides a broad range of technical solutions and equipment to our customers. We provide the right people, best equipment and most convenient locations to deliver expert energy services for every phase of the wellsite. This includes drilling, completions, re-fracing, production, workover, and plug and abandonment. From technical...

  • Process Engineer IV

    2 days ago

    Midland, United States Audubon Companies Full time

    External Description Audubon is currently seeking a Process Engineer IV to join our team in our Midland, TX Office. The Process Engineer IV will Perform process engineering assignments associated with designing equipment, components, structures or systems. PRIMARY RESPONSIBILITIES: Under minimal guidance, prepare intermediate to advanced level specifications...

  • Process Engineer

    4 days ago

    Midland, United States Targa Full time

    JOB FUNCTIONS AND KEY RESPONSIBILITIES:Embody integrity, accountability, initiative, and respect in all correspondence and tasks performed.Size and specify mechanical equipment, including separators, filters, tanks, heat exchangers, air coolers, pumps, compressors, treaters, and dehydrators. Select appropriate piping materials, diameters, and thicknesses to...

  • Process Engineer IV

    4 days ago

    Midland, United States Audubon Companies Full time

    External DescriptionAudubon is currently seeking a Process Engineer IV to join our team in our Midland, TX Office. The Process Engineer IV will Perform process engineering assignments associated with designing equipment, components, structures or systems.PRIMARY RESPONSIBILITIES: Under minimal guidance, prepare intermediate to advanced level specifications...

  • Senior Process Engineer, Onward Resources

    4 days ago

    Midland, United States SmartWorx Global LLC Full time

    Job Description Job Description Onward Resources is a privately held Engineering, Procurement, Construction, and Inspection group focused on enhancing field performance for Exploration & Production companies. Led by industry experts, our goal is to provide unmatched upstream, midstream, and downstream facilities, production, and pipeline services and...

  • Senior Process Engineer, Onward Resources

    4 weeks ago

    Midland, United States SmartWorx Global LLC Full time

    Job DescriptionJob DescriptionOnward Resources is a privately held Engineering, Procurement, Construction, and Inspection group focused on enhancing field performance for Exploration & Production companies. Led by industry experts, our goal is to provide unmatched upstream, midstream, and downstream facilities, production, and pipeline services and...

  • Process Engineer

    5 days ago

    Midland, United States Sargent & Lundy Full time

    Description: Work as part of a multi-disciplinary team as the lead process engineer and/or senior technical advisor for multiple projects. Develop the heat and material balance for new projects using process simulation tools. Create process flow diagrams (PFD) and piping and instrumentation diagrams (P&IDs). Perform equipment sizing calculations and prepare...

  • Service Manager

    5 days ago

    Midland, United States Archrock Full time

    Overview: Efficiently deploys and manages equipment, materials, and personnel to job sites with a focus of optimizing costs and maximizing manpower utilization. Implements company maintenance standards. Creates customer satisfaction by providing technical and operational expertise and service excellence. Creates employee satisfaction by ensuring that...

  • Service Manager

    4 days ago

    Midland, United States Archrock Full time

    Job DescriptionJob DescriptionOverview: Efficiently deploys and manages equipment, materials, and personnel to job sites with a focus of optimizing costs and maximizing manpower utilization. Implements company maintenance standards. Creates customer satisfaction by providing technical and operational expertise and service excellence. Creates employee...

  • Case Manager

    5 days ago

    Midland, United States Midland Memorial Hospital Full time

    Case management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the patient's health and human service needs. The Registered Nurse (RN) Case Manager has knowl Case Manager, Manager, Registered Nurse, Social Worker, Management, Healthcare, Patient

  • Service Manager

    2 weeks ago

    Midland, United States Stream-Flo Industries Full time

    Stream-Flo is one of the largest privately held companies providing wellheads, gate valves, check valves, and surface safety systems for the worldwide oil and gas industry. Stream-Flo offers employees a competitive salary, profit sharing, and a comprehensive benefits program, as well as the opportunity to work in an entrepreneurial environment characterized...

  • Service Manager

    2 weeks ago

    Midland, United States Stream-Flo Industries Full time

    Stream-Flo is one of the largest privately held companies providing wellheads, gate valves, check valves, and surface safety systems for the worldwide oil and gas industry. Stream-Flo offers employees a competitive salary, profit sharing, and a comprehensive benefits program, as well as the opportunity to work in an entrepreneurial environment characterized...

  • Account Manager

    1 month ago

    Midland, United States PF Holdings LLC Defunct Full time

    Position Summary: Responsible for directing, organizing, and implementing sales strategies and technical efforts with top major accounts.Essential Duties and Responsibilities:Develop and implement a long term sales strategy to maximize revenue and market share. Work closely with sales team / operations to insure customer expectations are exceeded.Monitor...

  • Account Manager

    2 weeks ago

    Midland, United States PF Holdings LLC Defunct Full time

    Position Summary: Responsible for directing, organizing, and implementing sales strategies and technical efforts with top major accounts. Essential Duties and Responsibilities: Develop and implement a long term sales strategy to maximize revenue and market share. Work closely with sales team / operations to insure customer expectations are exceeded....

  • Manager Material Planning

    6 days ago

    Midland, United States Caterpillar Full time

    Career Area:Supply Chain and LogisticsJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just...

  • Supervisor Pay Management

    4 weeks ago

    Midland, United States MyMichigan Health Full time

    Summary: **Description is subject to change** The Supervisor of Pay Management will oversee the day-to-day operations of the department to ensure that employees and vendors receive accurate compensation for services and goods received by MyMichigan Health. This position will be responsible for standardizing and documenting department procedures to...