Service Manager

2 weeks ago


Midland, United States Stream-Flo Industries Full time

Stream-Flo is one of the largest privately held companies providing wellheads, gate valves, check valves, and surface safety systems for the worldwide oil and gas industry. Stream-Flo offers employees a competitive salary, profit sharing, and a comprehensive benefits program, as well as the opportunity to work in an entrepreneurial environment characterized by continued career growth and strong business results.

Key position functions include:

  • Execute to the Service provision strategy dictated for each region
  • Delegate service personnel for field service as required
  • Oversight of dispatch process, including JAMS, and JSA's.
  • Responsible for service technicians time sheet submission
  • Maintain service schedule and reporting
  • Create and manage to annual Service Department budgets (including staffing and equipment needs)
  • Set day-to-day tasks and priorities for service personnel in accordance with delivery schedule requirements
  • Supervise service personnel in the performance of their tasks
  • Ensure all service personnel observe all Health, Safety, and Quality requirements in the performance of work
  • Ensure all service personnel are qualified and trained to perform their tasks
  • Provide on-the-job training and guidance
  • Train and evaluate performance of service technicians
  • Assist in the development of wellhead servicing procedures.
  • Responsible for maintaining service tools, facilities, Customer Property, and rental equipment to ensure deployment readiness
  • Manage Service Agreements to contract requirements, ensure appropriate billing, and manage corresponding accounts receivable
  • Manage Service inventory bins and locations, including inventory level requirements
  • Management of processes relating to Service provision to ensure continuous improvement
  • Responsible for entering all NCIR's and supporting the NCIR process.
  • Other duties as may be assigned or requested.
Preferred candidate will possess a combination of the following:
  • High School Diploma or equivalent
  • Post-Secondary Diploma/Degree is an asset
  • Ability to manage staff, and ensure appropriate training and knowledge transfer, and foster an effective working environment
  • Prior experience in a supervisory role
  • Expert knowledge of all product lines to be manufactured / repaired with the region's service capabilities
  • Ability to manage inter-departmental communications, specifically between Engineering, Operations, Production, and Sales
  • Proficient use of Microsoft applications; experienced with SAGE 500 or similar ERP and inventory management systems
  • Effective written, verbal and reading skills (English)
  • A commitment to quality and Customer success / satisfaction
  • A commitment to workplace health and safety


We thank all applicants for their interest. However, only those candidates identified for further consideration will be contacted.

Internal Candidates - Please apply by logging in to UltiPro.

External Candidates - Please apply with the Apply Now button.
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