See more Collapse

Customer Support Analyst

1 month ago

Charlottesville, United States SOS International LLC Full time

Overview *This position is contingent upon award of contract * SOSi is seeking a highly qualified Customer Support Analyst to serve as the Government’s first line “help desk” to resolve questions about the JACOB application. Essential Job Duties Acts as the first line “help desk” to resolve questions about the JACOB application, establishing new application user accounts, coordinating with Customer Enterprise Systems personnel to resolve any network or IT equipment problems that might impact users’ access to the tools, and reporting bugs or unexpected application behavior to the software engineers. Provides customized database reports. Maintains SharePoint sites on JWICS and SIPRNET. Provide JCOFA-related JACOB training for new users of this software, both Contractor and Government, using training facilities provided by the customer or by the user’s agency, as appropriate. Training materials designed by the contractor shall be submitted electronically and will be reproduced in hardcopy by the print plant. Class size will be dictated by the size of the training facility. Classes will be limited to 2 classes per month. Minimum Requirements Experience Acting as first line “help desk” to resolve questions about the JACOB application, establishing new application user accounts, coordinating with customer Enterprise Systems personnel to resolve any network or IT equipment problems that might impact users’ access to the tools, and reporting bugs or unexpected application behavior to the software engineers. Providing customized JACOB database application reports, via Excel spreadsheets and for conducting the required research to support release of the data by an appropriate Foreign Disclosure Officer (FDO). Converting Government analysts’ assessments into graphical presentations such as templates, overlays, briefings, and reports using the JACOB Map, and Symbol Maker toolsets. Creating new JACOB working copy databases and conducting the quality assurance checks required once the Government has determined a database is ready for release to the customer as outlined in the Quality Control Plan. The Contractor shall coordinate and assist customer ES, in the transfer of JCOFA databases from the JACOB database application on JWICS to the JACOB database application on SIPRNET. The contractor shall be responsible to ensure JWICS and SIPNET databases are in concert. Maintaining JCOFA SharePoint sites on JWICS and SIPRNET. SharePoint training will be provided by the Government. The Contractor shall be responsible for posting documents provided by the Executive Agent and creating new country page views and document libraries. The Contractor shall ensure the JWICS and SIPRNET JCOFA sites are in concert. Provide JCOFA-related JACOB training for new users of this software, both Contractor and Government, using training facilities provided by NGIC or by the user’s agency, as appropriate. Training materials designed by the contractor shall be submitted electronically and will be reproduced in hardcopy by the print plant. Class size will be dictated by the size of the training facility. Classes will be limited to 2 classes per month. Be proficient (Proficient in the use of an OB database application is defined as having a minimum of two years’ experience using the application and the demonstrated ability to build a futures OB database in the OB application by creating units, and adding weapons systems, equipment and personnel to the unit) in the use of JACOB database. Understand JCOFA and JACOB specific terminology, be able to build and produce JACOB database complex queries, pull reports for JCOFA, understand Intelligence Community rules and how they apply to JCOFA and JACOB, experience with building, understand JCOFA and JACOB issues and how to troubleshoot daily issues within the program & database, and identify areas that are required for daily JCOFA & JACOB Demonstrates in-depth knowledge and understanding of the labor category activities. required to meet mission requirements. Demonstrates ability to work independently and with minimal oversight. Desired Experience: Minimum 12 years of experience related to the specific labor. category with at least a portion of the experience within the last 2 years. Desired Education: Master’s degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education; or have Bachelor’s degree related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education and an additional 5 years of related senior experience, for a total of 17 years, as a substitute to the Master’s degree. Preferred Qualifications Experience developing database quality assurance checks is desired. Experience providing classroom formal future OB database application training is desired. Work Environment Working environment is typical of an office setting and is on-site.

We have other current jobs related to this field that you can find below

  • IT Support Analyst

    1 month ago

    Charlottesville, United States Virginia Jobs Full time

    The Department of Student Health and Wellness (SHW) helps students reach their full potential by optimizing their health and well-being during their time at the University of Virginia and beyond. We are seeking an IT Support Analyst to provide consultative and technical support to faculty, staff, and students, ensuring timely problem resolution, system/data...

  • IT Support Analyst

    1 month ago

    Charlottesville, United States Commonwealth of Virginia Full time

    The Department of Student Health and Wellness (SHW) helps students reach their full potential by optimizing their health and well-being during their time at the University of Virginia and beyond. We are seeking an IT Support Analyst to provide consultative and technical support to faculty, staff, and students, ensuring timely problem resolution, system/data...

  • Customer Support

    4 weeks ago

    Charlottesville, United States Trophy Club Consulting Full time

    Job DescriptionJob DescriptionLooking for a part-time job or second job to earn extra money?Join our team!We are a world-class consulting program for insurance agents and agencies determined to elevate their business to the next level.Core Duties:Administrative SupportCustomer ServiceQualifications:Excellent communication skillsFluent with technologyHigh...

  • Geospatial Analyst, Senior

    3 weeks ago

    Charlottesville, Virginia, United States Booz Allen Hamilton Full time

    The Opportunity:Imagine working as a Senior Geospatial Analyst, where every day you get to support crucial decision-making processes for our government and military. Your role involves leveraging your expertise in analytics to provide accurate and valuable insights to clients. By analyzing data effectively, you contribute to assessing foreign threats and...

  • Mid Biometrics

    4 weeks ago

    Charlottesville, United States Jacobs Engineering Group Inc. Full time

    **Your Impact**: Jacobs is looking for Mid Biometrics & Identity Intelligence Analyst to support its federal program in Charlottesville, VA. The Program is a premier program in the industry that advances the use of tactical and strategic Identity Intelligence tradecraft to inform decision-makers, from ground force commanders to international partners and...

  • Sigint Analyst

    2 weeks ago

    Charlottesville, United States CACI Full time

    SIGINT Analyst Job Category: Intelligence Time Type: Full time Minimum Clearance Required to Start: Employee Type: Regular Percentage of Travel Required: Type of Travel: - * **EQUIRED QUALIFICATIONS**: Typically requires a BA degree or equivalent and ten years of related experience. Must have a current TS/SCI with CI Polygraph. Must have ability to...

  • Imagery Analyst

    2 weeks ago

    Charlottesville, United States Booz Allen Hamilton Full time

    Critical decisions are made every single day to support our National Security. What if you could use your analytical skills to help your client make informed decisions? With all the information available today, it takes a skilled analyst to know how Analyst, Technology, Intelligence, Skills, Experience

  • Jr. Biometrics

    3 weeks ago

    Charlottesville, United States Jacobs Full time

    We are seeking Intelligence Analyst in Charlottesville, VA. In this role, you will contribute greatly to the success of our team.Your Impact: The Program is a premier program in the industry that advances the use of tactical and strategic Identity Intelligence tradecraft to inform decision-makers, from ground force commanders to international partners and...

  • Mid All Source Intelligence Analyst

    4 weeks ago

    Charlottesville, United States Jacobs Engineering Group Inc. Full time

    **Your Impact**: Jacobs is looking for Mid All Source Intelligence Analyst to support its federal program in Charlottesville, VA. The Program is a premier program in the industry that advances the use of tactical and strategic Identity Intelligence tradecraft to inform decision-makers, from ground force commanders to international partners and national...

  • Geospatial Analyst, Senior

    3 weeks ago

    Charlottesville, United States Booz Allen Hamilton Full time

    Geospatial Analyst, Senior The Opportunity: Critical decisions are made every single day in our government, and our military. What if you could use your analytical skills to help them make informed decisions? With all the information available today, it takes a skilled analyst to know how to find and interpret the best data to give their clients the right...

  • Geospatial Analyst, Senior

    4 weeks ago

    Charlottesville, United States Booz Allen Hamilton Full time

    Job Number: R0198855 Geospatial Analyst, Senior The Opportunity: Critical decisions are made every single day in our government, and our military. What if you could use your analytical skills to help them make informed decisions? With all the information available today, it takes a skilled analyst to know how to find and interpret the best data to give...

  • Geospatial Analyst

    3 weeks ago

    Charlottesville, United States Clear Resolution Consulting, LLC Full time

    ***This position is on an awarded contract with expected growth and is contingent upon the government awarding the additional position.*** JOB SUMMARY: CRC has a need for Geospatial Analysts in Charlottesville, VA DESCRIPTION: The Geospatial Analyst position includes extracting and/or acquiring geospatial information, derivative information and multi-INT...

  • Billing & Finance Analyst

    1 month ago

    Charlottesville, United States Luna Labs USA LLC Full time

    Job DescriptionJob DescriptionJob Title: Billing and Finance AnalystEmployment Type: Regular, Full-Time, Exempt (salaried)Department: Finance DepartmentWork Location: Hybrid Reports To: VP of FinanceJOB SUMMARYThe Luna Labs’ Finance Group is seeking a highly skilled and experienced Billing and Finance Analyst. The ideal candidate has a deep understanding...

  • Billing & Finance Analyst

    3 weeks ago

    Charlottesville, United States Luna Labs USA LLC Full time

    Job DescriptionJob DescriptionJob Title: Billing and Finance AnalystEmployment Type: Regular, Full-Time, Exempt (salaried)Department: Finance DepartmentWork Location: Hybrid Reports To: VP of FinanceJOB SUMMARYThe Luna Labs’ Finance Group is seeking a highly skilled and experienced Billing and Finance Analyst. The ideal candidate has a deep understanding...

  • Financial Analyst

    4 weeks ago

    Charlottesville, United States Care Hospice Full time

    Overview: **Care Hospice is looking for a self-motivated Financial Analyst to join our growing team. We offer the opportunity to take on new challenges and a culture of teamwork that sets us apart. In this role, you'll have a direct impact on our financial health and operational efficiency. Joining Care Hospice means you are joining a company where your...

  • Mid Biometrics

    4 weeks ago

    Charlottesville, United States Jacobs Full time

    Your Impact:Jacobs is looking for Mid Biometrics & Identity Intelligence Analyst to support its federal program in Charlottesville, VA.The Program is a premier program in the industry that advances the use of tactical and strategic Identity Intelligence tradecraft to inform decision-makers, from ground force commanders to international partners and national...

  • Investment Analyst

    4 days ago

    Charlottesville, United States CornerStone Partners Capital Management LLC Full time

    Job DescriptionJob DescriptionInvestment Analyst Program: Application Period: July 8, 2024 – October 7, 2024Compensation: $70,000 Annual Base Salary + Bonus and Benefits PackageCornerStone’s Investment Analyst program offers a unique opportunity to work closely with the senior members of an investment organization while completing meaningful investment...

  • Transportation Analyst

    2 weeks ago

    Charlottesville, United States Wallace Montgomery Full time

    Are you fascinated by the intricate web of transportation systems that keep our world moving? Are you eager to be part of a team that transforms transportation planning through data-driven insights? Look no further! Wallace Montgomery, a trailblazing engineering firm located in charming **Charlottesville, VA**, is excited to offer you the opportunity to...

  • Programmer/analyst

    3 weeks ago

    Charlottesville, United States MicroAire Full time

    MicroAire Surgical Instruments LLC Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Programmer/Analyst MicroAire is...

  • Geospatial Intelligence Analyst

    4 weeks ago

    Charlottesville, United States SOSi Full time

    **Overview** SOSi is seeking a Geospatial Intelligence (GEOINT) Analyst in Charlottesville, VA that will provide analytical support as a member of a multi-disciplinary team of applied remote sensing professionals. **Essential Job Duties** - Responsibilities include processing and exploitation of complex information including spectral, thermal, and/or...