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IT Support Analyst

2 months ago

Charlottesville, United States Virginia Jobs Full time

The Department of Student Health and Wellness (SHW) helps students reach their full potential by optimizing their health and well-being during their time at the University of Virginia and beyond. We are seeking an IT Support Analyst to provide consultative and technical support to faculty, staff, and students, ensuring timely problem resolution, system/data access, and optimal system performance. This role supports desktop, mobile computing, and client/server technology. IT Support Analysts have advanced technical skills, the capacity to handle complex tasks independently, ability to interact with fellow team members, clients, and external vendors, contributing to the achievement of team and organizational goals.

Key Responsibilities:

  • Technical Support: Provide technical support to the university community to resolve first and second-tier common desktop software, hardware, and communication issues efficiently and promptly. Accurately document request history and triage and route advanced second and third-tier requests to the appropriate technical personnel.
  • Collaboration: Maintain strong working relationships with IT professionals in areas such as network services, software systems engineering, and application development to ensure timely issue resolution or escalation on behalf of users.
  • System Upgrades and Deployment: Perform system upgrades and new system deployments as needed.
  • User Training: Provide basic application and system training for users to enhance their proficiency.
  • Process Development: Assist in developing standard operating procedures and customer service guidelines. May assist with hardware and software evaluation.
  • Secure Computing: Follow proper procedures related to secure computing, account maintenance, and purchasing. Maintain accurate documentation to support these efforts.
  • Additional Duties: Perform other duties as assigned to support the IT department's objectives.
Compensation and Benefits:

Salary will be commensurate with qualifications and experience and is expected to be $29.00-31.25/hour. Employment is contingent on successful completion of a background check and health and drug screen. This is a nonexempt-level position with UVa benefits. Employees' benefits package highlights include:
  • 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off
  • Parental and Community Service Leave
  • Health plan with options to meet healthcare and financial needs available immediately
  • Retirement benefits
  • Tuition and professional development benefits after six months of employment
  • Employee wellness program featuring activities to earn up to $500/year.
This position will not sponsor applications for immigration.

Qualifications:
  • Education: High School degree or equivalent required. Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline preferred.
  • Experience: At least one year of experience. Relevant experience may be considered in lieu of a degree.
  • Proven experience in a similar role with strong technical support skills.
  • Excellent problem-solving abilities and a proactive approach to issue resolution.
  • Strong interpersonal and communication skills with a focus on customer service.
  • Ability to work independently and as part of a team.
  • Familiarity with desktop, mobile computing, and client/server technology.
  • Experience with Office365 is a plus
Physical Demands:

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

About Charlottesville and UVA:

UVA is a world class institution with nationally ranked schools and programs, diverse and distinguished faculty, a major academic medical center and proud history as a renowned research university. Charlottesville is nestled in the heart of the Blue Ridge Mountains on the edge of Shenandoah National Park, while also being just 2.5 hours to Washington, DC and 3 hours to the ocean. Charlottesville is home to a seemingly endless array of attractions, schools, and businesses to keep you and your family entertained, educated, and well fed for years to come. Learn more about all CVille has to offer .

Application Instructions:

Please apply through the UVA job board , and complete an application online. Internal applicants please search "Find Jobs" in Workday. Include the following documents:
  • A CV/resume
  • A cover letter
  • Contact information for three references (name, email address, telephone number, and address).
The position is open until filled and review of applications will begin in early July. Applications that do not contain all of the required documents will not receive full consideration. References will be completed via UVA's standardized process SkillSurvey. A total of five references will be requested via SkillSurvey during the final phase of the interview process. A minimum of three is required. For questions about the application process, please contact Michele Jarman , Academic Recruiter.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.

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