Customer Experience Analyst

3 weeks ago

United, United States Dorman Products Full time

Dorman was founded on the belief that people should have the freedom to fix their vehicles. For over a century, we've provided countless products and services to help people do just that. As a $1.3B*+ global supplier of aftermarket automotive parts, with 3,300+ Contributors, and 28 Sites across the globe, we remain focused on driving new solutions, to help our partners grow their businesses, and help repair professionals and vehicle owners maintain their vehicles (*approx. earnings as of 12/31/21). Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

If you have a passion ensuring customers have a voice and want to grow your career in Supply Chain, this is the role for you The Customer Experience Analyst is a critical member of our Supply Chain team In this role the ideal candidate will drive supply chain performance improvements from Dorman through to our customer's customer.

In this role you are responsible for, but not limited to:

  • Act as primary liaison between Customer replenishment organization, Dorman Supply Chain and Sales to drive improvements in performance as measured by customer
  • Lead development and maturation of monthly CPFR process (Collaborative Forecasting, Planning and Replenishment) for assigned customers to deliver exceptional supply chain performance and deliver value
  • Drive set up process for new product in customer and Dorman systems to ensure flow of replenishment to drive incremental revenue
  • Drive performance improvements through use of data and analytics
  • Build and enhance customer relationships
  • Identify gaps in service levels to limit potential fine or penalty exposure and initiate solutions
  • Proactively identify opportunities for process improvement across all functions
Minimum Qualifications
  • 1 year of experience in Logistics and/or Customer Supply Chain or B.S. in Supply Chain/Business.
  • Passion for improving business results through collaboration and use of analytics
  • Intermediate level Microsoft Office experience required (Word, Excel, and PowerPoint).
  • Effectively work in a team environment collaborating cross functionally across the end-to-end supply chain to drive improved business results
Preferred Qualifications
  • 2+ years of experience Supply Chain, Logistics and/or Customer Experience
  • Bachelor's degree; Supply Chain, Business or General Studies.
  • Knowledge of SAP, Excel, Business Objects a plus


#LI-MM1

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V. www.DormanProducts.com

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