Customer Experience Associate I
2 weeks ago
- Researches, articulately communicates medical information regarding a variety of services including: educating providers on claims, member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality/Protected Health Information (PHI.).
- Meets key performance indicators and service standards while showing compassion to members and providers per Magellan's values and mission.
- Identifies and responds to crisis calls with appropriate resource.
- Facilitates routine referrals and triage decisions not requiring clinical judgment.
- Comprehensively assembles and enters patient information into the appropriate delivery system.
- Demonstrates flexibility in areas such as job duties and schedule to aid in better serving members and help Magellan achieve its business and operational goals.
- Supports team members and participate in activities to help build a high-performance team.
- Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal).
- Responsible for staying abreast of operational changes, updating self to ensure accuracy.
- Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
- Leads or participates in activities as requested that help improve Care Center performance, quality, and culture.
- Navigate Magellan's systems, document customers' comments/information and forwards required information.
- Responsible for reading and retaining information disseminated through multiple resources, ensuring calls are addressed accurately and appropriately per account information.
Other Job Requirements
Responsibilities
1- 2 or more years of customer service experience.Must be able to talk and type simultaneously, with attention to detail.
Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.
Responsible for meeting monthly individual call center metrics.
Must agree to recording and evaluations for training and compliance.
Must be proficient with keyboard functions and navigation between multiple computer applications
General Job Information
Title
Customer Experience Associate IGrade
17Work Experience - Required
Customer ServiceWork Experience - Preferred
Call Center, HealthcareEducation - Required
GED, High SchoolEducation - Preferred
Associate, Bachelor'sLicense and Certifications - Required
License and Certifications - Preferred
Salary Range
Salary Minimum:
$31,175Salary Maximum:
$46,765This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
-
Customer Service Associate
1 day ago
Canandaigua, NY, United States Ollie's Bargain Outlet Full timeJoin our team and live the Ollie-tude!: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better...
-
Customer Service Associate
1 day ago
Tampa, FL, United States Ollie's Bargain Outlet Full timeThe Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases.Primary Responsibilities:Greet and...
-
Customer Service Associate
2 days ago
Washington Court House, OH, United States Ollie's Bargain Outlet Full timeJoin our team and live the Ollie-tude!: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better...
-
Customer Resolution Associate
1 day ago
Bristow, VA, United States Lowe's Full timeStarting pay:$18.70/hr. *eligible for pay increase after 6mo*Schedule:5 days, 8-hour shifts *open availability required* Job SummaryMarket Delivery Associates (MDAs) are responsible for utilizing our Home Delivery processes to solve inquiries/issues and maintain customer satisfaction. MDAs process orders and fulfill customer needs to ensure customer...
-
Customer Resolution Associate
14 hours ago
Oklahoma City, OK, United States Lowe's Full timeStarting Pay: $17.50/hr. **eligible for pay increase after 6mo.**Schedule: 4 days, 10 hours / Sunday - Wednesday, 10:00 a.m. - 9:00 p.m. Essential Functions: Responsible to support delivery operations from internal and external customers. Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem...
-
Respiratory Care Pract I
2 weeks ago
Live Oak, TX, United States Methodist Healthcare San Antonio Full timeDescription Introduction Do you have the career opportunities as a(an) Respiratory Care Pract I you want with your current employer? We have an exciting opportunity for you to join Methodist Hospital Northeast which is part of the nations leading provider of healthcare services, HCA Healthcare. Benefits Methodist Hospital Northeast, offers a total...
-
Customer Service Supervisor
1 day ago
Waynesboro, VA, United States Ollie's Bargain Outlet Full timeJoin our team and live the Ollie-tude!: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better...
-
Customer Experience Analyst
7 days ago
United, United States Dorman Products Full timeDorman was founded on the belief that people should have the freedom to fix their vehicles. For over a century, we've provided countless products and services to help people do just that. As a $1.3B*+ global supplier of aftermarket automotive parts, with 3,300+ Contributors, and 28 Sites across the globe, we remain focused on driving new solutions, to help...
-
Customer Support Associate
4 hours ago
Covington, KY, United States Fidelity Investments Full timeJob Description:Are you ready to Launch into a career at Fidelity? Fidelity is looking for Bi-lingual phone associates interested in a career opportunity to service our customers in Spanish. We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the...
-
Customer Service Associate
1 hour ago
Merrimack, NH, United States Fidelity Investments Full timeJob Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team in Merrimack, NH. This role requires a consistent balance of remote and on-site participation in our Merrimack office. Please be mindful of commute distance when considering applying. Fidelity is looking for Bi-lingual phone...
-
Customer Support Associate
2 weeks ago
Covington, KY, United States Fidelity Investments Full timeJob Description:Are you ready to Launch into a career at Fidelity? Fidelity is looking for Bi-lingual phone associates interested in a career opportunity to service our customers in Spanish. We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the...
-
Research Associate I
1 month ago
Los Angeles, CA, United States CEDARS-SINAI Full timeJob DescriptionWorking under direct supervision, the Research Associate I performs a variety of routine experimental protocols and procedures to support the objectives of one or more laboratory research projects in a specific area of research. Assists in general laboratory activities, including maintenance of reagents and stocking of supplies. Files and...
-
Assistant Store Leader
5 days ago
Bellevue, WA, United States Crate & Barrel Full timeWe inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings...
-
Customer Service Associate
2 weeks ago
Covington, KY, United States Fidelity Investments Full timeJob Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team in Covington, KY. This role requires a consistent balance of remote and on-site participation in our Covington office. Please be mindful of commute distance when considering applying. Our Career Development experience is a...
-
Customer Support Associate
2 weeks ago
Covington, KY, United States Fidelity Investments Full timeJob Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team in Covington, KY. This role requires a consistent balance of remote and on-site participation in our Covington office. Please be mindful of commute distance when considering applying. Our Career Development experience is a...
-
Customer Service Associate
7 days ago
Covington, KY, United States Fidelity Investments Full timeJob Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team in Covington, KY. This role requires a consistent balance of remote and on-site participation in our Covington office. Please be mindful of commute distance when considering applying. Our Career Development experience is a...
-
Customer Support Associate
2 weeks ago
Merrimack, NH, United States Fidelity Investments Full timeJob Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team in Merrimack, NH. This role requires a consistent balance of remote and on-site participation in our Merrimack office. Please be mindful of commute distance when considering applying. Fidelity is looking for Bi-lingual phone...
-
Customer Service Associate
2 weeks ago
Merrimack, NH, United States Fidelity Investments Full timeJob Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team in Merrimack, NH. This role requires a consistent balance of remote and on-site participation in our Merrimack office. Please be mindful of commute distance when considering applying. Our Career Development experience is a...
-
Customer Support Associate
2 weeks ago
Merrimack, NH, United States Fidelity Investments Full timeJob Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team in Merrimack, NH. This role requires a consistent balance of remote and on-site participation in our Merrimack office. Please be mindful of commute distance when considering applying. Our Career Development experience is a...
-
Supplier Quality Engineer I
4 days ago
Chaska, MN, United States Beckman Coulter Diagnostics Full timeWondering what’s within Beckman Coulter Diagnostics? Take a closer look.At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...