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Cloud Support Technician

1 month ago

Sunnyvale, United States AVI-SPL Full time
Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

The Cloud Support Technician is responsible for the everyday support for programs and events hosted at the center. Technicians ensure the centers are set up, maintained, and shut down based on the center's operating schedule. They maintain a professional environment for clients and staff during events and off hours. The Techs will work closely with stakeholders and the Operations Manager to ensure proper coverage and scheduling of events and programs.

Day-To-Day Responsibilities:

    • Provide onsite support for visitors and executive level events
    • Communicate effectively with clients to identify needs and evaluate solutions
    • Ability to support and communicate with executive level clients (and higher)
    • Perform daily inspection and regular maintenance of hardware and software for internal platform
    • Execute regular preventative maintenance on all hardware
    • Diagnose network problems impacting one or many internal platform applications
    • Utilize remote access Mac, Linux, and Windows systems to control internal platform (via SSH, VNC; be able to navigate file systems on remote machines)
    • Work with Client Engineers to troubleshoot difficult internal problems
    • Adept in creating Technical Documentation
Items to Consider:
  • AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
  • This position will generally work on customer sites and may deal with a construction site type of work environment.
WHAT WE'RE LOOKING FOR

Must-Haves:
  • Ability to effectively communicate with employees, customers and colleagues
  • Ability to work and think independently and ensuring to meet deadline
  • Experience working in video conferencing, video production, or post production
  • Experience with G-Suite, Google Meet, Microsoft Teams, Zoom, and WebEx
  • Knowledgeable with computer terminals and commands
  • Experience with Google Workspace administration
  • Excellent soft skill and readiness to demonstrate technology to high profile customers
  • Experience with video displays and content management system
  • Minimum of a High School Diploma or equivalent
  • Minimum of 1 - 3 years of audiovisual integration experience preferred
  • Nice-To-Haves:
Formal education in Electronics or related field preferred
  • Preferred external training:
    • AMX Intro to Networking for AV Professionals
    • Crestron Professional Installation
    • Exton AV Associate Certification
    • AVIXA Quick Start to the Audio-Visual Industry
    • AVIXA CTS General Certification
WHY YOU'LL LIKE WORKING HERE
  • Medical benefits, including vision and dental
  • Paid holidays, sick days, and personal days
  • Enjoyable and dynamic company culture
  • Training and professional development opportunities


MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Pay Type

Min Base

Max Base

Hourly

$33.27/hr

$42.36/hr