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Customer success Associate

2 months ago

Marietta, United States Discount Marketing Products Inc Full time

Job Title: Customer Support Specialist

Company Overview: Discount Marketing Products (DMP) is a leading provider of marketing solutions, dedicated to delivering exceptional value and quality to our customers. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.

Job Summary: We are seeking a dedicated and detail-oriented Customer Support Specialist to join our team. This role involves using DMP's ERP system to track orders, update customers, and ensure 100% accuracy in order status validation. The ideal candidate will have a passion for providing excellent customer service and a keen eye for detail to maintain high levels of customer satisfaction.

Key Responsibilities:

Utilize DMP's ERP system to monitor and track customer orders from initiation to delivery.

Provide timely and accurate updates to customers regarding their order status.

Validate and verify the accuracy of order information to ensure 100% accuracy in records.

Respond to customer inquiries via phone, email, and chat promptly and professionally.

Resolve customer issues and complaints efficiently, escalating to the Customer Service Manager when necessary.

Maintain comprehensive and accurate records of customer interactions and transactions.

Collaborate with internal teams, including sales, logistics, and production, to ensure smooth order processing.

Identify opportunities for process improvements to enhance the customer experience.

Stay up-to-date with product knowledge and company policies to provide informed assistance to customers.

Qualifications:

High school diploma or equivalent; a college degree is preferred.

Proven experience in a customer support role, preferably within a similar industry.

Proficiency in using ERP systems; experience with [specific ERP system used by DMP] is a plus.

Excellent verbal and written communication skills.

Strong attention to detail and a commitment to accuracy.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Strong problem-solving skills and a customer-centric approach.

Ability to work independently as well as part of a team.

What We Offer:

Competitive salary and benefits package.

Opportunities for professional growth and development.

A supportive and collaborative work environment.

The chance to make a meaningful impact on customer satisfaction and company success.

DMP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.