![Cleveland Clinic](https://media.trabajo.org/img/noimg.jpg)
Patient Service Specialist
2 months ago
Equipped with the latest technologies, Cleveland Clinic's Richard E. Jacobs Health Center brings world-class care close to home for the residents in and around Avon, Ohio. In addition to advanced specialty and primary care, this facility also includes an outpatient surgery center, an infusion suite for chemotherapy, a full-scale imaging center, two pools for aquatic therapy and more. As a Patient Service Specialist, you will provide comprehensive, proactive and 'Patient First' customer service to our patients and visitors through the entirety of their visit. Patient Service Specialists manage a wide variety of patient requests including appointment scheduling, patient registration, wayfinding and other general questions. It's vital that our Patient Service Specialists make positive first impressions on patients and visitors, ensure stellar and efficient patient experiences, reduce financial loss and ensure compliance. The ideal future caregiver is someone who: Has outstanding communication and customer service skills. Can multi-task while paying attention to details and staying organized. Demonstrates a strong work ethic. Acts in a professional, caring, and helpful manner. Is reliable and flexible. By taking this opportunity, you will be valued as a caregiver and supported as you achieve your goals. If you wish to continue your education, this opportunity also offers tuition reimbursement. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare. Job Responsibilities: Professionally investigates, triages, and resolves patient issues using the established HEART Model, ensuring patient's visit is an outstanding experience. Proactively assists patients to minimize patient issues. Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon the expected service behaviors included in Cleveland Clinic's START with Heart model. Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery. Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience. Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience. Facilitates billing functions, accurately meeting compliance and organizational quality and productivity standards. Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information. Encourages patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training. Supports front-end technology utilization to promote understanding and comfort level in use by caregivers and providers. Recruits, enrolls, and educates patients on MyChart and Appointment Pass impacting utilization rates and enhancing the patient experience. Processes the workflow for the day. Supports and participates in process improvement efforts. Performs telephone triage. Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone. Generates staff provider reschedules. Relays staff messaging. Performs screening and scheduling of interpreter services. Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff. Supports and adheres to compliance policies and procedures. May participate on committees and have a role in other Institute initiatives. May participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance. Other duties as assigned. Education: High School Diploma or GED required. Certifications: None required. Complexity of Work: Ability to perform basic math sufficient to process insurance co-pays. Working knowledge of PC window applications sufficient to input and retrieve data. Ability to partner with others as needed to trouble shoot and resolve general technology issues Ability to type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills is preferred. Knowledge of medical terminology preferred A desire and commitment to provide the highest level of satisfaction in quality service, caring and compassion to patients, their families and visitors. Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce. High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations. Interest in learning new technology and troubling shooting to resolve minor technical issues. Easily adapts to changing technology, policies, procedures and processes. Demonstrated interest in process improvement or adopting new processes and or technology. Demonstrated ability to understand and interpret medical insurance information. Critical thinking, decisive judgment, and ability to work independently with minimal supervision in an often hectic environment. Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. Demonstrated ability to switch from one task to another successfully in a fast-paced, ever changing environment. Work Experience: Minimum two years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience. Demonstrated experience in providing exceptional customer services and conflict resolution. Associate's Degree may substitute for one year of experience. Bachelor's Degree may substitute for the experience requirement. Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
We have other current jobs related to this field that you can find below
-
Patient Service Specialist
3 weeks ago
Avon, United States Cleveland Clinic Full timeAt Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health...
-
Patient Service Specialist
4 weeks ago
Avon, United States Cleveland Clinic Full timeVariable schedules for this part-time position. Shift starting hours range from 7:00 am to 11:30 am Shifts can be 4 or 8 hours depending on the needs of the department every 6th weekend Sunday shifts are 7:30 am - 12:00 pm No Holidays Join Cleveland Clinic's Avon Hospital where research and surgery are advanced, technology is leading-edge, patient care...
-
Patient Service Specialist
4 weeks ago
Avon, United States Cleveland Clinic Full time**Variable schedules for this part-time position.**+ Shift starting hours range from 7:00 am to 11:30 am+ Shifts can be 4 or 8 hours depending on the needs of the department+ every 6th weekend+ Sunday shifts are 7:30 am - 12:00 pm+ No HolidaysJoin Cleveland Clinic's Avon Hospital where research and surgery are advanced, technology is leading-edge, patient...
-
Patient Access Specialist II
3 months ago
Avon, United States University Hospitals Health System Full timeDescription UH Seidman Cancer Center at UH Avon Health Center Monday through Friday between 7:30am and 5:00pm Position Summary As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and...
-
Retail Service Specialist
2 weeks ago
Avon, United States O'Reilly Auto Parts Full timeO'Reilly Automotive - 31 Memorial Drive [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role in...
-
Retail Service Specialist
3 months ago
Avon, United States Automobile Club Full timeRetail Service Specialist We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting opportunity in our branch network and ideal for candidates interested in working in a teamwork environment with AAA members. Responsibilities include, but are not limited to: Greet all members...
-
Patient Service Coordinator- Neurospeciality
2 months ago
Avon, United States Hartford Healthcare Full timeDescription Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Monday -Friday Travel required between offices as needed. Work where every moment matters. Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become...
-
Patient Service Coordinator
4 weeks ago
Avon, United States Hartford Healthcare Full timeWork where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with...
-
Medical Office Specialist Float
1 month ago
Avon, United States Goodman Campbell Brain and Spine Full timeJob DescriptionJob DescriptionAt Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality. We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a shared vision of...
-
Psychiatric Nursing Specialist
2 days ago
Avon, United States ECHN Full timePosition Summary: Join our team as a Psychiatric Nursing Specialist and provide high-quality direct and indirect patient care. Coordinate patient care by collaborating with the interdisciplinary team and maintaining a safe and structured milieu. This position offers a sign-on bonus of $10,000. Key Responsibilities: Conduct comprehensive assessments of...
-
Insurance Specialist
5 days ago
Avon, United States The Steadman Clinic Full timeJob DescriptionJob DescriptionDescription:Join our amazing team at The Steadman Clinic, and be an integral part of a cutting-edge organization that is amongst the best in the world at what they do. This is an excellent opportunity to take your health care career to the next level in a unique and highly valuable role, or kick it off with a world-class...
-
Direct Sales Representative
4 hours ago
Avon, United States Pro Painting Specialist Part time $50,000 - $100,000Job DescriptionJob DescriptionWe are seeking a Direct Sales Representative to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the...
-
Client Specialist
2 months ago
Avon, United States Levin Furniture Full timeLevin Furniture & Mattress is hiring a Client Specialist (Sales-In-Training) at our Avon, Ohio Store Location!We're hiring enthusiastic, energetic people today! We're a family-owned company with a history of caring for our employees, customers and community!Levin Furniture & Mattress Compensation and Benefits Program: Increased Pay Rates - Earn more at...
-
Customer Experience Specialist
3 months ago
Avon, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Occasional Seasonal Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous...
-
Patient Intake Coordinator
2 months ago
Avon, United States Radiology Associates of Hartford PC Full timeJob DescriptionJob DescriptionDescription:Now Hiring – Patient Intake CoordinatorLocation: Avon, CT – On-site (35 Nod Road)Radiology Associates of Hartford is Central Connecticut’s premier radiology group. Building trust with patients and physicians for nearly 50 years, our practice has expanded to five outpatient imaging centers spanning 50 miles from...
-
Accounts Payable Specialist
4 weeks ago
Avon, United States Vaco Full timeAbout the Accounts Payable Specialist position: Our client is within the financial services sector and seeking an Accounts Payable Specialist to join their team. The Accounts Payable Specialist is responsible for managing the full Accounts Payable cycle and ensuring compliance. The Accounts Payable Specialist plays a crucial role in managing the company's...
-
Specialist Rental Delivery
3 days ago
Avon, United States Beaver Creek Resort Company Full timeCreate Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents,...
-
Accounts Payable Specialist
3 weeks ago
Avon, United States Vaco Remote Work Freelance Full timeAbout the Accounts Payable Specialist position:Our client is within the financial services sector and seeking an Accounts Payable Specialist to join their team. The Accounts Payable Specialist is responsible for managing the full Accounts Payable cycle and ensuring compliance. The Accounts Payable Specialist plays a crucial role in managing the company’s...
-
Patient Access Representative
2 months ago
Avon, United States Vail Health Hospital Full timeVail Health has become the world's most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.About the...
-
Owner Services Specialist
3 months ago
Avon, United States East West Hospitality Full timeDescription "> High School Diploma/GED, along with a minimum of two years of experience in the hospitality sector; OR 3-6 months of directly related experience and/or training equaling a comprehensive understanding of hospitality industry principles, practices, and techniques. Ability to read and comprehend simple instructions, short correspondence,...