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Front Desk Lead-=Marriott

3 months ago

Gettysburg, United States Remington Full time
Job Description

What you will be doing

  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  • Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
  • Accurately check AM and PM discrepancy reports.
  • Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Location Description

115 Presidential Circle, Gettysburg, Pennsylvania 17325

Experience Historic Gettysburg in style at the modern Courtyard by Marriott Gettysburg which is located just 2.5 miles from the center of Gettysburg's popular historic sites at the convenient crossroads of US 15 US 30 in the Gateway Gettysburg Campus. The Courtyard by Marriott features 152 spacious, contemporary guest rooms, indoor pool, Bistro and walking distance to Gateway Movie Theaters.

Requirements

What we are looking for
  • Ability to calmly work with high demand and/or upset guests
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests