Community Manager

24 hours ago

Indianapolis, United States Jones Lang LaSalle IP, Inc. Full time
JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JOB DUTIES

App Implementation and Management
  • Partner with app developer to design and implement property-wide app
  • Supervise app implementation and ensure deadlines are met
  • Provide content and feedback to app developer in a timely manner
  • Give status updates for app development to XM Corporate staff and client on a specified cadence
  • Review building app often for brand consistency
  • Create and maintain app content in-line with luxury brand standards
  • Market and promote app usage among tenants, residents, guests, etc.
Tenant Engagement
  • Create property programming with the goal of creating a property-wide sense of inclusion and community
  • Maintains property programming budget
  • Manages and schedules building amenities (ie. conference space, rooftop terrace, tenant lounge, etc.)
  • Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at times
  • Special event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scale
  • Assists property management team in creating welcome collateral and events for new tenants
  • Responds to in-person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely manner
  • Manages property social media sites
  • Designs and copywrites internal marketing messaging and collateral for property programming and events including digital and printed communications
  • Acts as a building ambassador and engage tenants to participate in building programming
  • Plan robust program within property budget
  • Negotiate contracts with area vendors for best price, product and service
  • Works with Experience Management corporate team to grow a local Preferred Vendor list
  • Stays current on knowledge of local events and cultural attractions.
  • Other concierge-related requests, as needed
  • Other reports, duties, meetings TBD
SKILLS AND APTITUDES
  • Experienced marketing and event planning
  • Creatively produce ideas to develop bespoke programs to engage various demographics and interests
  • Ability to engage tenants and visitors to participate in events and programming
  • Possesses foresight to organize event logistics up to 3000 attendees
  • Eye for clean, concise marketing collateral
  • Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
  • Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
  • Motivated self-starter who is able to work with minimal supervision
  • Proactive, approachable and solution-focused
  • Professional demeanor and appearance
  • Strong planning and organizational skills
  • Excellent interpersonal and communication skills
  • Takes initiative and anticipates needs of others
  • Commitment to company values
  • Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology
EDUCATION AND EXPERIENCE
  • Bachelor's Degree or equivalent work experience
  • At least three years' experience in marketing and event planning, including VIP guest service
  • Previous concierge or VIP retail experience highly-preferred
  • Expert-level knowledge of the local area, including current dining, retail, and entertainment trends
Location:

On-site -Indianapolis, IN

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays


JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

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