Customer Service Rep

2 weeks ago

Madison, United States The QTI Group Full time

Summary:

Are you looking to be a critical member of a team and excel in telephone Customer Service? Then we have the perfect temporary to hire Customer Service Rep position for you Our client on the East side of Madison is looking to add a Customer Service Rep to their growing team. As a Customer Service Rep you will be working with borrowers in resolving their delinquent or default account status. Apply today to be considered

  • Full-time schedule Monday-Friday 8:00 a.m. - 4:30 p.m.
  • Pay: $18.50 per hour based on experience.
Responsibilities:
  • Act as an effective liaison between the school, servicer, and borrower.
  • Effectively and efficiently counsel borrowers for their federal student loans in a manner that results in excellent customer service by explaining their available options to resolve delinquency or get out of default.
  • Verify and obtain new demographic information, including email addresses during contacts with borrowers.
  • Respond to e-mail inquiries from internal and outside customers in a manner that results in excellent customer service.
  • Provide borrowers with accurate information regarding their loan and assist them in finding the best solution based on their situation.
  • Effectively counsel borrowers regarding payment arrangements, deferment/forbearance, repayment plans, loan forgiveness/discharge, and consolidation options available to help them manage their student loan account. Explain rights and responsibilities to delinquent student loan borrowers, including the consequences of default.
  • Ability to navigate through Excel spreadsheets.
Qualifications:
  • High School Diploma or equivalent and knowledge/experience equivalent to two years post-secondary education, preferably in a business or economics area of study.
  • Two plus years of experience in customer service positions that required proficiency in oral and written communication and entry of information into computerized files.
  • At least one-year experience in student loans, financial aid services, or other private banking loan services is a plus.
  • Have a good understanding of personal finances.
  • Ability to accurately word-process 35 WPM and/or key alpha/numeric data at a rate of 6,000 keystrokes per hour.
  • High School proficiency in math, grammar, and written communication.
  • Proficiency in office software products such as word processing, spreadsheet, database, and presentation software.

#MMAS

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