IT Helpdesk Technician

1 week ago

Glendale Heights, United States Climate Pros Full time

The IT Helpdesk Technician is a critical member of our Information Technology team, responsible for troubleshooting and resolving technical issues across a variety of devices and systems. You will primarily work on PCs, laptops, and mobile devices while occasionally supporting network and system-related projects. This role involves hands-on engagement with Office 365 and other enterprise services, positioning you as a go-to expert for IT support.

Duties and Responsibilities

  • Manage Active Directory, including user accounts and shared folder permissions.
  • Basic administration and troubleshooting of Windows Servers.
  • Support and maintain LAN/WAN, DNS, VPN, and VLAN configurations.
  • Coordinate ISP maintenance to ensure uninterrupted connectivity.
  • Administer Office 365 accounts and services.
  • Maintain and troubleshoot SharePoint configurations.
  • Manage domains and related IT infrastructure.
  • Oversee desktop and mobile device management systems (MDM, etc.).
  • Provide end-user support for laptops, desktops, and mobile devices.
  • Troubleshoot and support VOIP systems.
  • Assist with hardware and software rollouts, ensuring consistency and compliance with company standards.
  • Address general software support issues efficiently.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills, Education, and Competencies
  • Experience: 1-3 years in an IT Helpdesk or similar role.
  • IT Security Expertise: Proven experience in IT security measures, threat detection, and mitigation strategies.
  • Certifications: IT certifications such as A+, Network+, Security+, or equivalent are highly preferred.
  • Proven ability to work independently and effectively manage priorities.
  • Experience with documenting Standard Operating Procedures (SOPs).
  • Ability to travel occasionally (5%).
  • Strong Professional oral and written communication skills.
  • Ability to explain complex technical and security concepts to both technical and non-technical audiences.
  • Capable of standing/walking up to 50% of the day and lifting up to 50 pounds.
  • Comfortable managing multiple tasks and meeting tight deadlines in a fast-paced environment.
Physical Requirements and Working Conditions

The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.
  • The employee is frequently required to sit, stand, walk, hear, see and talk.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting may be required.
  • All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.


Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.

  • Helpdesk Lead, ServiceNow

    3 weeks ago

    mayfield heights, United States Murtech Staffing & Solutions Full time

    Position: Helpdesk Lead, ServiceNowLocation: Cleveland, OHDuration: 6-month W2 contractDescription:We are looking for a Helpdesk Supervisor with ServiceNow experience to oversee a team of technicians with the performance of their job duties, respond to customer inquiries, and assist with resolving issues and complaints. You will implement procedures to...

  • Helpdesk Lead, ServiceNow

    4 weeks ago

    mayfield heights, United States Murtech Staffing & Solutions Full time

    Position: Helpdesk Lead, ServiceNowLocation: Cleveland, OHDuration: 6-month W2 contractDescription:We are looking for a Helpdesk Supervisor with ServiceNow experience to oversee a team of technicians with the performance of their job duties, respond to customer inquiries, and assist with resolving issues and complaints. You will implement procedures to...

  • Helpdesk Lead, ServiceNow

    4 weeks ago

    Mayfield Heights, United States Murtech Staffing & Solutions Full time

    Position: Helpdesk Lead, ServiceNowLocation: Cleveland, OHDuration: 6-month W2 contractDescription:We are looking for a Helpdesk Supervisor with ServiceNow experience to oversee a team of technicians with the performance of their job duties, respond to customer inquiries, and assist with resolving issues and complaints. You will implement procedures to...

  • Tier 1 Helpdesk

    1 month ago

    Glendale, United States Ledgent Technology Full time

    Job Title: Tier 1 Helpdesk Support TechnicianContract for Hire, Onsite Glendale, $21-$26/hrQualifications:Strong troubleshooting skills for software and hardware issuesA+ CertificationExperience with Windows Domain ServersProficient in desktop support and end-user assistanceSome college education or technical certification preferredExperience with phone...

  • Tier 1 Helpdesk

    1 month ago

    glendale, United States Ledgent Technology Full time

    Job Title: Tier 1 Helpdesk Support TechnicianContract for Hire, Onsite Glendale, $21-$26/hrQualifications:Strong troubleshooting skills for software and hardware issuesA+ CertificationExperience with Windows Domain ServersProficient in desktop support and end-user assistanceSome college education or technical certification preferredExperience with phone...

  • Helpdesk Lead, ServiceNow IT Specialist

    6 days ago

    Mayfield Heights, Ohio, United States Murtech Staffing & Solutions Full time

    Technical Support Manager Wanted in ClevelandWe are seeking a skilled Helpdesk Lead to oversee a team of technicians in our ServiceNow environment. As a key member of the technical support team, you will be responsible for resolving customer inquiries and issues, implementing efficient procedures, and promoting high-quality services.Job Requirements:Able to...

  • Tier 1 Helpdesk

    4 weeks ago

    Glendale, CA, United States Ledgent Technology Full time

    Job Title: Tier 1 Helpdesk Support TechnicianContract for Hire, Onsite Glendale, $21-$26/hrQualifications:Strong troubleshooting skills for software and hardware issuesA+ CertificationExperience with Windows Domain ServersProficient in desktop support and end-user assistanceSome college education or technical certification preferredExperience with phone...

  • Information Technology Help Desk Technician

    4 weeks ago

    glendale, United States LHH Full time

    Our client located in Phoenix is looking for a dedicated and detail-oriented Helpdesk and IT Support Technician. The ideal candidate will have 1-2+ years of experience working in a help desk environment, and proficiency working with Windows OS, Apple OS, Apple iOS and Android OS devices. The right candidate will be a highly detail oriented and analytical...

  • It Support Specialist

    11 hours ago

    Glendale Heights, United States TEKsystems Full time

    *Description* The Helpdesk provides day-to-day remote support to the organization end user laptops, desktops, servers, mobile devices and applications. This position interfaces directly with internal customers and various departments, troubleshooting user desktop/mobile device issues to resolution. This technician will be responsible for all technical...

  • It Support Specialist

    3 days ago

    Glendale Heights, United States TEKsystems Full time

    Description The Helpdesk provides day-to-day remote support to the organization end user laptops, desktops, servers, mobile devices and applications. This position interfaces directly with internal customers and various departments, troubleshooting user desktop/mobile device issues to resolution. This technician will be responsible for all technical support...

  • IT Support Manager

    1 week ago

    Glendale Heights, United States Climate Pros Full time

    The IT Support Manager is responsible for overseeing the IT support team and ensuring the delivery of high-quality technical support services to all users. This role involves managing support operations, developing processes to improve service delivery, and ensuring alignment with organizational goals. The IT Support Manager will also collaborate with other...

  • IT Support Specialist

    1 week ago

    Glendale, Arizona, United States Maricopa Community College District Full time

    About the RoleThe Maricopa Community College District is seeking a highly skilled Technical Support Technician to join our team. This role is responsible for providing technical support to students, faculty, and staff across the district. The ideal candidate will have excellent communication skills, a strong understanding of computer systems and software,...

  • Windows Engineer

    4 weeks ago

    Colonial Heights, United States Syntricate Technologies Full time

    Position: Windows Engineer (748591) Location: Colonial Heights, VA [REMOTE] Duration: 8+ months ContractJOB DESCRIPTION: This position is a replacement role to be the subject matter expert (SME) for our Microsoft Windows Server/Desktop environment. The role will be responsible for +150 Compute servers hosted in Azure, and 200 Windows Desktops. This is not a...

  • Master Climate Specialist

    7 days ago

    Clifton Heights, Pennsylvania, United States Cool It HVAC Full time

    Job OverviewCool It Heating & Air of Media, PA is seeking a skilled HVAC Technician to join our team. The ideal candidate will provide excellent customer service and troubleshoot, diagnose, and repair air systems in clients' homes and businesses.About the PositionThis full-time HVAC Technician role offers a competitive salary of up to $80,000/year, based on...

  • CRAFT TECHNICIAN

    1 week ago

    Alamo Heights, United States Southwest Research Institute Full time

    Who We Are:Our Facilities' Security and Alarms department at Southwest Research Institute oversees campus fire safety and security systems. We maintain fire alarms, sprinkler systems, and collaborate with contractors on inspections to ensure compliance with industry standards. Additionally, we work closely with divisions and campus security to install and...

  • Deskside Technician I

    3 weeks ago

    Mayfield Heights, United States Stefanini Group Full time

    Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over...