Tier 1 Helpdesk

3 weeks ago

Glendale, United States Ledgent Technology Full time

Job Title: Tier 1 Helpdesk Support Technician

Contract for Hire, Onsite Glendale, $21-$26/hr

Qualifications:

  • Strong troubleshooting skills for software and hardware issues
  • A+ Certification
  • Experience with Windows Domain Servers
  • Proficient in desktop support and end-user assistance
  • Some college education or technical certification preferred
  • Experience with phone systems (VoIP)
  • Ability to conduct routine tech support and system testing for ongoing maintenance

Job Expectations:

  • Participate in company meetings and complete required training
  • Set personal performance goals aligned with company standards and engage in performance reviews
  • Follow work rules, procedures, and supervisor instructions
  • Continuously learn business terminology and stay updated on technological advancements
  • Be adaptable and available to work various shifts, including weekends and holidays as needed
  • Adhere to the Company's Personal Appearance policy and maintain a professional appearance
  • Provide excellent customer service, ensuring satisfaction and addressing needs with priority
  • Communicate effectively and courteously with customers and colleagues
  • Collaborate with team members to achieve shared goals and objectives
  • Maintain a clean and organized workspace, practicing safe work habits

Key Responsibilities:

  • Assist the IT Manager in maintaining and supporting technological systems, ensuring proper functioning through routine testing and maintenance
  • Troubleshoot and resolve system software, hardware, and network-related issues
  • Escalate issues to the appropriate support team when necessary
  • Assist in building, repairing, and maintaining computers and other hardware as needed
  • Set up and configure workstations, printers, copiers, and antivirus software
  • Provide technical support to end-users, responding to requests and resolving issues
  • Support the relocation and installation of end-user hardware and VoIP phone systems

This position offers the opportunity to work in a fast-paced environment with a focus on continuous learning and delivering high-quality technical support. If you're ready to contribute to our team's success and grow in your IT career, we'd love to hear from you

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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