It Support Specialist

2 days ago

Glendale Heights, United States TEKsystems Full time

Description

The Helpdesk provides day-to-day remote support to the organization end user laptops, desktops, servers, mobile devices and applications. This position interfaces directly with internal customers and various departments, troubleshooting user desktop/mobile device issues to resolution.

This technician will be responsible for all technical support as a member of a team supporting our client's end user population.

  • Azure Active Directory

  • Windows 10/11 troubleshooting/PC set up and configuration

  • Supporting O365 applications with Admin access to build user accounts

  • Supporting and troubleshooting their internal mobile devices (iPhones & Androids), iPads and tablets and troubleshooting any issues with those devices.

Skills

Support, Technical support, Windows, Outlook, Phone support, Troubleshooting hardware, O365, Ticketing system, Printer support, deployment, hardware, imaging, active directory, office 365, troubleshooting, mobile device, windows 10, Helpdesk troubleshooting

Top Skills Details

  1. First Call Resolution with Ticketing systems experience (Fresh Service)

  2. Azure AD – password reset onboarding offboarding users

  3. M365 Admin Portal - Building out user accounts and supporting the suite of applications including Teams, outlook, SharePoint and OneDrive.

  4. MDM – iOS configuration, troubleshooting and support

  5. Basic networking and security awareness - troubleshooting PC connectivity to the network, first steps troubleshooting network outages

Additional Skills & Qualifications

  • Excellent professional oral, written, and communication skills

  • Ability to communicate highly technical information to both technical and non-technical users

  • Ability to handle multiple tasks and tight deadlines

  • Familiar with Windows 10, Windows 11 troubleshooting

Pay and Benefits

The pay range for this position is $25.00 - $32.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in GLENDALE HEIGHTS,IL.

Application Deadline

This position will be accepting applications until Dec 14, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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