Customer Support Engineering

4 days ago

Troy, United States Hire Talent Full time
Job Title: Customer Support Engineering
Job Location: East Moline, IL
Job Duration: 6 Months

Job Description:
We are looking for a Customer Satisfaction Engineer/ Quality Resident. This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns. Provides information relevant to New Products & New processes.

Major Job Responsibilities:
• Voice of the customer.
• Provide suggestions / solution plan to internal functions for customer problem solving.
• Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling client products in their processes.
• Work with the team to implement cost reduction initiatives where applicable.
• Establish and maintain oral and written communications with the appropriate Customer and client contacts / organizations
• Track Customer complaints (WFCC -formal as well as Informal)
• Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
• Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
• Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback.
• Participate as part of the vehicle assembly plant "Quality Team" including fostering communication and building strong relationships with customer to improve customer satisfaction level.
• Coordinate client in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up .
• Follow EHS policies where applicable
• Coordinate sorts, reworks, and special investigation analysis as needed.
• As an client Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and client .

Major Job Qualifications/Specific Skills:
Required:
• BS Engineering Degree or equivalent STEM Major
• Proficient Microsoft Office Skills
• Excellent Organization Skills
• Excellent Communication Skills

Skills
• Prior Wiring Harness Engineering Experience / Wiring Harness manufacturing knowledge/ Previous design harness experience.
• Troubleshoot wiring harness problems.
• Knowledge of wiring schematics.
• Demonstrated ability to adapt and learn continuously, clearly establish expectations and hold others accountable for achieving results, as well as developing and executing strategic plans.
• Embrace resilience - seeing every challenge as a learning opportunity and invitation to grow.
• People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
• Multifunctional comfortable to follow up several projects at the same time.
• Supports and exemplifies client values and commitment to SAFETY, quality and cost with a great sense of ownership, teamwork, and communication among all levels of administration
• Organized and self-sufficient professional.
• Open to travel.

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