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Customer Success

3 months ago

Troy, United States Waltonen Full time

Junior Customer Success Specialist - Engineering & Manufacturing Software

Company Overview: Geometric Solutions is a leading provider of Siemens engineering and manufacturing software solutions, empowering organizations worldwide to optimize their operations, enhance productivity, and drive innovation in their respective industries. We are dedicated to delivering cutting-edge technology solutions that enable our clients to achieve their business objectives efficiently and effectively.

Position Overview: We are seeking a proactive and enthusiastic Junior Customer Success Specialist to join our dynamic team. As a key member of Geometric Solutions, you will play a crucial role in supporting our sales team by ensuring the successful adoption and utilization of Siemens engineering and manufacturing software among our clients. You will be responsible for building strong relationships with customers, providing exceptional support, and driving customer satisfaction and retention.
 

Responsibilities

  • Report to Geometric Solutions Managing Director
  • Customer Onboarding: Assist in the onboarding process of new customers, ensuring a smooth transition and successful implementation of Siemens engineering and manufacturing software solutions.
  • Training and Education: Provide training sessions and educational resources to customers to facilitate their understanding and proficiency in using Siemens software products effectively.
  • Customer Support: Serve as the primary point of contact for customer inquiries, troubleshooting issues, and resolving technical or operational challenges promptly and effectively.
  • Account Management: Collaborate closely with the sales team to support customer accounts, proactively identify opportunities for upselling or cross-selling, and contribute to revenue growth targets.
  • Product Feedback: Gather feedback from customers regarding their experiences, challenges, and suggestions for improvement, and communicate this information internally to relevant stakeholders, including product development teams.
  • Renewal Management: Assist in managing customer renewals by monitoring usage metrics, identifying potential renewal risks, and implementing strategies to mitigate churn.
  • Customer Advocacy: Cultivate strong relationships with customers, acting as their advocate within the company and ensuring their voices are heard in decision-making processes.
  • Documentation and Reporting: Maintain accurate records of customer interactions, feedback, and support tickets, and generate regular reports to track key performance metrics and customer success outcomes.

Qualifications

  • Bachelor's degree in Business Administration, Engineering, Computer Science, or related field.
  • 1-2 years of experience in a customer-facing role, preferably in customer success, account management, or technical support.
  • Familiarity with engineering and manufacturing software solutions, particularly Siemens products, is highly desirable.
  • Strong communication skills, both written and verbal, with the ability to articulate technical concepts clearly and effectively.
  • Excellent problem-solving skills and a proactive attitude toward addressing customer needs and challenges.
  • Ability to work collaboratively in a fast-paced environment, prioritize tasks effectively, and adapt to changing priorities.
  • Proficiency in CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite.

Benefits

  • Medical, Dental & Vision Insurance
  • Vacation and Holiday pay
  • Employer matching 401K
  • Hybrid work schedule after 90 days for eligible positions
  • Tuition Reimbursement
  • Flexible Spending Programs (FSAs)
  • Short-Term & Long-Term Disability insurance
  • Employee Referral Program
  • Additional Voluntary Benefit Programs
  • Off-site company events & Employee Luncheons

Who are we?

Geometric Solutions is a Siemens PLM Software partner providing Product Lifecycle Management (PLM) solutions. We configure, consult, implement, support, and train in technology solutions that integrate with products such as NX CAD (UG or Unigraphics), NX CAM, Teamcenter, Tecnomatix, Solid Edge, Simcenter; more. Extensive experience in the PLM discipline coupled with expertise in digital manufacturing is what makes us unique. Our goal is to provide you with a comprehensive roadmap, outlining the right tools, services and best practices to maximize your creativity, productivity and ultimately, your profitability.

Waltonen Engineering, Inc. is an equal opportunity employer and will consider qualified applicants for all positions without regard to race, color, sex, religion, national origin, age, marital status, weight, height, or the presence of a non-job-related medical condition or handicap