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Service Writer

2 months ago

Kansas City, United States State Tractor Full time

· Have experience in ordering parts and able to maintain parts inventories.

· Educate clients about the company’s products, services and offers.

· Schedule appointments, take orders, monitor service progress, calculate charges and process payments.

· Review customer accounts and report changes to internal staff.

· Manage complaints, returns and resolve customer grievances.

· Record customer details and transactions.

· Serve as a customer relationship manager.

· Serve as a link between customers and different departments in the organization.

  • Must have some mechanical experience and be able to help customers over the phone diagnose minor issues or be able to contact manufacture service for help troubleshooting issues.
  • Proven experience in sales, customer relations or related positions
  • Excellent customer service skills
  • Problem-solving and listening skills
  • Patient disposition and ability to resolve conflicts
  • Knowledgeable in computer applications and industry-specific software
  • Basic accounting skills and knowledge of electronic payment systems.

· A Service Writer is a professional who helps customers with their equipment repair needs. They are responsible for greeting and updating clients on the types of services they offer and processing transactions upon completion.