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Director of Social Services Program Data Systems

2 months ago

Hoffman Estates, United States The Salvation Army USA Central Territory Full time

Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army Central Territory Headquarters is seeking a motivated and experienced professional to join our Social Services Department as the Director of Social Services Program Data Systems. The Salvation Army is one of the largest charities in the United States and is an international organization based on Biblical principles created to help people in need. We are mission-driven, diverse, collaborative, and focused on positive results for people. Join our team to help support our mission by Doing the Most Good

Central Territory Headquarters LI

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective:

Coordinate, manage, and develop The Salvation Army Information Management System (SIMS) to support all program client data collection and reporting functions. Work to implement and administer the Central Territory's client management system, utilizing the Territorial's SIMS server as it pertains to the integration of current and future integration of social services programs, Pathway of Hope, and Adult Rehabilitation Center Command, as identified by the Territory and Divisions, with the objective of a building and maintaining a comprehensive client database system. Supports the Territorial Social Services Department in development, revisions and vendor relationships for Contracts Management System, Program Evaluation Database, other databases, and special projects.

Territorial Data Systems Administrator

  • Oversee, set up, implement, and maintain SIMS system in support of all Salvation Army programs.
  • In consultation with the Territorial Social Services Secretary, Assistant Territorial Social Services Secretary, Territorial Headquarters IT, Territorial Headquarters Legal, and divisions, where appropriate make final decisions and recommendations regarding the structure of SIMS, negotiate changes when conflicts and inconsistencies occur, and protect the confidentiality of client data.
  • Ensure that external and internal products and processes support systems integration and effective management, so that both end users, administrator and organizational outcomes can be effectively reported.
  • Serve as the project coordinator of the THQ Social Services data systems management team by prioritizing, assigning, and monitoring all projects, and providing written input into annual employee performance evaluations.
  • Lead the team of System and Agency Administrators in SIMS or the Territory and act as the chair for the SIMS System Admin Committee.

Vendor Relations, Financial and Licensing Oversight

  • Establish and maintain vendor relationships that will support the objectives of the Territorial Social Services Department.
  • Oversee the Territorial and Divisional administrative staff billing procedures for license use as appropriate.
  • Coordinate license assignments with the Territorial and Divisional administrative staff.
  • Review vendor contract(s) that support the Client Management System and other databases for billing accuracy and completion of projects within contracted deadlines and deliverables. computer-related issues.
  • Oversee the recording process of SIMS license in use and obtain additional licenses as needed.
  • Work with divisions in data migration through bridges from our system to another database system required by contractual agreement. Any bridges or interfaces from another system to the Territorial system are to be approved through the appropriate processes.

Consultation and Training

  • Provide territorial-wide data management systems consultation and direction for SIMS to unify and support the implementation of Salvation Army programs. Provide consultation with other Territories and National Headquarters on SIMS for The Salvation Army as requested.
  • Consult with THQ Pathway of Hope, divisional system administrators, Pathway of Hope Regional Coordinators, and divisional staff responsible for implementing, training, and administering SIMS, TSSAM, and other client and program data personnel.
  • Develop SIMS administration training curriculum and provide training and ongoing end-user support for divisional social services staff using SIMS.

Report Writing

  • Complete or assist with statistical reporting of special programs and/or answering special requests for statistical information throughout the year, including seasonal programming statistics.
  • Maintain an active relationship with the Territorial Statistical Bureau.
  • Assist the Data Analyst with territorial report writing, as needed.
  • Assist territorial and divisional grant writing staff to mine specific data for new social services grant proposals.
  • Record and report weekly POH management team project assignments and due dates.
  • Assist divisional staff with program evaluation and the DHQ/THQ review processes.

Liaison with other departments and entities

  • Act as the main contact and liaison with the vendor(s) of the Salvation Army Information Management System (SIMS), the Territory's Client Management System and The Salvation Army Central Territory, and The National Headquarters as requested, and maintain an active oversight relationship with the vendors with regular phone and face-to-face meetings.
  • Maintain an active working relationship with the Territorial Headquarters, IT department on all technology-related matters.
  • Share information and implement SIMS in ways that will further the effective use of SIMS in the Salvation Army at the National, Territorial, Divisional, and Corps levels.
  • Collaborate with the Contract Administrator on any needed system contracts and assess features including logging changes/updates.

Other Duties

  • Collaborate with the Territorial Social Service Secretary in the support of special projects as assigned and requested.
  • Attend educational opportunities when appropriate.
  • Maintain a thorough knowledge of the SIMS application, upgrades, and version releases
  • Support the mission of The Salvation Army by treating every client and colleague with individual respect and dignity, and without discrimination of any kind.

Education:

Bachelor's degree in information systems or database administration/management, or a comparable degree from an accredited college or university.

Experience:

  • Four years of experience in administrating client management systems that support social services or nonprofit programs.
  • Building successful client tracking systems and producing reports.
  • Familiarity with WellSky/HMIS systems
  • Supervisory experience preferred.

OR: Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Knowledge, Skills, and Abilities

  • Ability to deal with a variety of variables.
  • Able to interpret various instructions.
  • Ability to compute profit and loss, ratio and proportion and percentage for budget management and projections.
  • Ability to compute statistical reports (fluency with SAP Business Objects is preferred).
  • Ability to speak and understand English in a manner that is sufficient for effective communication with supervisors, employees, beneficiaries, and customers.
  • Demonstrated capacity to train adults in a group setting.
  • Familiarity with Salvation Army policies and procedures.
  • Excellent oral and written communication skills.
  • Internet browser expertise, specifically Mozilla Firefox, Google Chrome, and Internet Explorer.
  • Social services experience and a solid understanding of agency and provider service objectives.
  • Must be able to work with others to anticipate, identify and solve problems relating to individual database use or system-wide issues.
  • Needs to know evaluation processes and techniques, and how to introduce evaluative research regarding services being performed.

Supervisory Responsibility:

The Director for Social Services Data Systems provides direct supervision for the following staff: Client Services Data Administrator and Training Systems Coordinator.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Physical requirements include:

  • Excellent speaking ability
  • Hearing and vision ability
  • Excellent manual dexterity
  • The ability to lift and carry up to 25 pounds occasionally

Travel:

Travel, including overnight and weekends, will be required occasionally.

Working Conditions:

Work is performed in a typical office environment.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.