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Key Holder Guest Service Representative Crafter

3 months ago

WinstonSalem, United States Nothing Bundt Cakes #132 Full time

Benefits:

Company parties

Employee discounts

Free uniforms

COMPANY AND CULTURE: At Nothing Bundt Cakes, the Key Holder assists with opening and closing duties, helps lead Guest Service and helps bridge the gap between frosting and Guest Services by crafting orders. You get to be a part of the joy that our guests experience whenever they enjoy our decorated cakes. In addition, we’ve crafted a place to work that’s fun and rewarding for the creative side of you.

JOB POSITION: The Key Holder fills in for the Manager and assists in opening and closing duties. The Key Holder creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The Key Holder does side work duties for the Crafting Department, some light cleaning and clerical duties.The Key Holder assists in maintaining the crafting departments and keep it supplied, clean and running efficiently.

RESPONSIBILITIES:

Introduce walk-in guests to the bakery and products using a Guest Tour

Suggest creative solutions to guests with walk-in orders

Suggest the purchase of add-ons and retail to make the product a complete experience

Assist phone-in guests with their orders

Operate and balance the POS with accuracy and efficiency

Collect email addresses from guests

Have current and complete knowledge of current prices, products and promotions

Keep retail area clean, swept and neatly merchandised throughout the day

Dust all retail surfaces at least twice per week, including counter tops and POS stations.

Carry out the duties the crafter & other departments assigns from time to time

Coordinate the timing of all orders between Guest Services and Frosting departments.

Wrap/box all frosted cakes for same-day/next-day orders.

Follow Crafting Manual to put designs together.

Keep a ready inventory of pre-made design pieces for walk-in and same-day orders.

Print and verify the delivery log.

Track crafting material inventory.

Make and fluff bows.

Generate personalized message cards.

Keep crafting area clean and sanitized, including crafting bins, drawers, and the BOH POS station

QUALIFICATIONS:

Possess a strong sense of teamwork

Ability to follow instructions

Has integrity

Takes initiative

Works well under pressure

Outgoing and friendly personality

Attention to detail

Multi-tasking ability

Strong sales ability

Strong sense of urgency

Genuine care for others’ needs

Good organizational skills

Well-developed fine-motor skills

Good communication skills

Strong sense of pride in work

PERKS & BENEFITS:

Annual raises and performance based raises

We have great operating hours

We observe all major holidays

Team building outings

Employee discounts

We love to celebrate and bring joy to the community

You will get trained, not only on crafting beautiful, unique cakes, but on growing your career.

Apply now. Joy is the job.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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