Outreach Specialist

3 weeks ago

Tampa, United States Elevance Health Full time

Title: Outreach Specialist

Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations.

The Outreach Specialist will be responsible for serving as the initial and main point of Field contact between the Company and current and potential members.

How you will make an impact:

  • Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures.

  • Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies.

  • Supports and promotes State Sponsored Programs through participation in community events.

  • Represents State Sponsored Programs in community collaborations.

  • Supports member access to care through home visits, processing of reports, and distribution of collateral materials.

  • Performs new member orientations.

  • Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up.

  • Provides superior, professional, and courteous service to customers.

  • Comprehends the various cultural and linguistic needs of the Medicaid and SCHIP population.

  • Knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community based organizations.

  • Ability to work professionally with the company's associates, community-based organizations, providers and plan members.

Minimum Requirements

  • HS Diploma

  • Minimum of 1 year of customer service experience, or any combination of education and experience that would provide an equivalent background.

Preferred Qualifications

  • Understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid and SCHIP programs is preferred.

  • A Community Health Worker Certificate must be obtained in the first 6 months of employment in certain business units preferred.

  • Able to speak English and Korean or Vietnamese highly preferred .

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $21.78/hr to $32.66/hr.

Locations: California; Colorado; Hawaii; Nevada; New York; Washington State; Jersey City, NJ

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, nondiscriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

  • The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

  • Marketing Outreach Specialist

    4 weeks ago

    Tampa, United States NCO Ent. Full time

    NCO Enterprise is growing rapidly and looking for a Marketing Outreach Specialist to be the next great addition to our exceptional customer service, sales, and outreach specialist team. We are looking for a competitive, coachable, and incredibly tenacious Marketing Outreach Specialist who is not only a professional but who can bring unique value to our...

  • Marketing Outreach Specialist

    4 weeks ago

    Tampa, United States NCO Ent. Full time

    Job DescriptionJob DescriptionNCO Enterprise is growing rapidly and looking for a Marketing Outreach Specialist to be the next great addition to our exceptional customer service, sales, and outreach specialist team. We are looking for a competitive, coachable, and incredibly tenacious Marketing Outreach Specialist who is not only a professional but who can...

  • Community Outreach Specialist

    2 months ago

    Tampa, United States 4ward Marketing Group Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesDental insuranceFlexible scheduleHealth insuranceOpportunity for advancementTraining & developmentVision insuranceCompany Name: 4WARD Marketing GroupLocation: Tampa, FLJob Type: Full-TimeAbout Us:4WARD is a dedicated force working towards positive community impact. We are...

  • Community Outreach Specialist

    2 months ago

    Tampa, United States 4ward Marketing Group Full time

    Benefits: Bonus based on performance Company parties Dental insurance Flexible schedule Health insurance Opportunity for advancement Training & development Vision insurance Company Name: 4WARD Marketing GroupLocation: Tampa, FLJob Type: Full-TimeAbout Us:4WARD is a dedicated force working towards positive...

  • Community Outreach Specialist

    1 week ago

    Tampa, United States 4ward Marketing Group Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesDental insuranceFlexible scheduleHealth insuranceOpportunity for advancementTraining & developmentVision insuranceCompany Name: 4WARD Marketing GroupLocation: Tampa, FLJob Type: Full-TimeAbout Us:4WARD is a dedicated force working towards positive community impact. We are...

  • Community Outreach Specialist

    1 week ago

    Tampa, United States 4ward Marketing Group Full time

    Benefits: Bonus based on performance Company parties Dental insurance Flexible schedule Health insurance Opportunity for advancement Training & development Vision insurance Company Name: 4WARD Marketing GroupLocation: Tampa, FLJob Type: Full-TimeAbout Us:4WARD is a dedicated force working towards positive...

  • Community Outreach Specialist

    3 weeks ago

    Tampa, United States EXP Full time

    Job Description We are seeking a Community Outreach Specialist to join our team in the Miami, FL area. The ideal candidate is local to the South Florida area, an outgoing person experienced in communications and/or marketing. Customer-service focus required. Someone who will thrive in a fast-paced and dynamic organization. DESCRIPTION: The Community Outreach...

  • Community Outreach Specialist

    1 week ago

    Tampa, United States EXP Full time

    Job Description We are seeking a Community Outreach Specialist to join our team in the Miami, FL area. The ideal candidate is local to the South Florida area, an outgoing person experienced in communications and/or marketing. Customer-service focus required. Someone who will thrive in a fast-paced and dynamic organization. DESCRIPTION: The Community Outreach...

  • Outreach Care Specialist II

    4 weeks ago

    Tampa, United States Elevance Health Full time

    Elevance Health Outreach Care Specialist II TAMPA , Florida Apply Now Location: Candidates must live within 50 miles of one of our Elevance Health PulsePoint locations.The Outreach Care Specialist II is responsible for ensuring that appropriate member treatment plans are followed on moderately complex cases and for proactively identifying ways to improve the...

  • Outreach and Enrollment Specialist, Military

    1 week ago

    Tampa, United States National Louis University Full time

    Outreach and Enrollment Specialist, Military (Tampa Campus)National Louis University - Tampa, FLOverview:Who We Are: National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that...

  • Outreach and Enrollment Specialist, Military

    3 weeks ago

    Tampa, Florida, United States National Louis University Full time

    Outreach and Enrollment Specialist, Military (Tampa Campus)National Louis University - Tampa, FLOverview:Who We Are:National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education...

  • Outreach and Enrollment Specialist, Military

    3 weeks ago

    Tampa, United States National Louis University Full time

    Outreach and Enrollment Specialist, Military (Tampa Campus)National Louis University - Tampa, FLOverview:Who We Are: National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that...

  • Outreach and Enrollment Specialist, Military

    1 week ago

    Tampa, Florida, United States National Louis University Full time

    Outreach and Enrollment Specialist, Military (Tampa Campus)National Louis University - Tampa, FLOverview:Who We Are:National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education...

  • Outreach & Enrollment Specialist - Tampa

    2 days ago

    Tampa, United States National Louis University Full time

    Outreach & Enrollment Specialist - Tampa ID 2024-1410 Job Locations US-FL-Tampa Category Admissions/Enrollment Position Type Staff (Full-Time) Overview Who We Are: National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity...

  • Marketing Outreach Specialist

    1 week ago

    Tampa, United States Demesmin and Dover Full time

    Job DescriptionJob DescriptionDescription:About us: Demesmin and Dover PLLC. is a well-established law firm with a strong presence in Florida, known for its exceptional legal services and commitment to both clients and employees. Since our inception in 2020, we have experienced remarkable growth, expanding to over 90 employees, and establishing four offices...

  • Marketing Outreach Specialist

    3 weeks ago

    Tampa, United States Demesmin and Dover Full time

    Job DescriptionJob DescriptionDescription:About us: Demesmin and Dover PLLC. is a well-established law firm with a strong presence in Florida, known for its exceptional legal services and commitment to both clients and employees. Since our inception in 2020, we have experienced remarkable growth, expanding to over 90 employees, and establishing four offices...

  • Tobacco Treatment Specialist- Community

    1 month ago

    Tampa, United States Moffitt Cancer Center Full time

    At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been...

  • Tobacco Treatment Specialist- Community

    5 days ago

    Tampa, United States Moffitt Cancer Center Full time

    At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been...

  • Customer Service Specialist

    3 weeks ago

    Tampa, United States Aviation Strategies Full time

    Job DescriptionJob DescriptionAt Aviation, we build effective outreach using incentives and rewards to create excitement among the target audiences. Through ongoing learning and market research, we keep up with the trends and understand precisely how to connect with consumers. As a member of our Customer Service team, you will be given the responsibility of...

  • Customer Service Specialist

    3 weeks ago

    Tampa, United States Aviation Strategies Full time

    Job DescriptionJob DescriptionAt Aviation, we build effective outreach using incentives and rewards to create excitement among the target audiences. Through ongoing learning and market research, we keep up with the trends and understand precisely how to connect with consumers. As a member of our Customer Service team, you will be given the responsibility of...