Current jobs related to Welcome Center Representative - Stoughton - Old Colony YMCA

  • Customer Service Representative

    5 days ago

    Stoughton, Massachusetts, United States Stop & Shop Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our Store Support Team as a Customer Service Representative. As a key member of our team, you will play a vital role in maintaining the cleanliness and organization of our store, ensuring a positive shopping experience for our customers.Key Responsibilities• Greet and...

  • Inside Sales Representative Stoughton

    2 months ago

    Stoughton, United States Rugby Architectural Building Products Full time

    Job DescriptionJob DescriptionRugby Architectural Building Products is a wholesale distributor of specialty building products, operating out of 27 branches throughout the United States. We primarily sell lumber products for our customers to make beautiful things and build happiness.Position: Inside Sales RepresentativeJoin our expanding team as an Inside...

  • Customer Service Representative

    5 days ago

    Stoughton, Wisconsin, United States Valvoline Instant Oil Change Full time

    {"title": "Customer Service Advisor", "description": "Join Our Team of Automotive ExpertsAt Valvoline Instant Oil Change, we're passionate about delivering exceptional customer experiences. As a Customer Service Advisor, you'll play a vital role in ensuring our guests receive top-notch service and support.Key Responsibilities:Deliver a warm and welcoming...

  • Supper Server

    5 days ago

    Stoughton, Wisconsin, United States Skaalen Nursing & Rehab Center Full time

    This is a part-time position that offers flexible scheduling, ideal for students or individuals seeking a balanced work-life routine. The role involves serving meals to residents, maintaining a clean and sanitary kitchen environment, and providing excellent customer service.**Key Responsibilities:**Prepare and serve meals to residentsTransport food carts and...

  • Behavioral Health Technician

    2 months ago

    Stoughton, United States Healing Center of Mass Full time

    Job DescriptionJob DescriptionThe Healing Center of Mass, a substance abuse treatment facility, is seeking a Behavioral Health Technician to join our dedicated team. As a Behavioral Health Technician, you will be responsible for supervising clients, maintaining a safe environment, and providing support to our clinical team. You will be an integral part of...

  • Behavioral Health Technician

    4 months ago

    Stoughton, United States Healing Center of Mass Full time

    Job DescriptionJob DescriptionThe Healing Center of Mass, a substance abuse treatment facility, is seeking a Behavioral Health Technician to join our dedicated team. As a Behavioral Health Technician, you will be responsible for supervising clients, maintaining a safe environment, and providing support to our clinical team. You will be an integral part of...

  • Parts Counter Sales Representative

    2 months ago

    Stoughton, United States Milton CAT Full time

    Overview: Parts Counter Sales Representatives are responsible for front-line customer service in a variety of parts ordering functions. Responsibilities include assisting customers, taking parts orders, researching technical data for the correct part or parts and data entry. Pay Rate: $25.00 or more an hour based upon experience. Responsibilities: First...

  • Administrative Receptionist

    2 weeks ago

    Stoughton, Wisconsin, United States Skaalen Nursing & Rehabilitation Center Inc. Full time

    Job OverviewSkaalen Nursing and Rehabilitation Center Inc. is seeking a dedicated Full-time Administrative Receptionist to serve as the friendly face for our visitors. The working hours are set from 7:30 a.m. to 4:00 p.m., Monday through Friday. The ideal candidate will possess prior experience in a receptionist role, strong computer proficiency, and a solid...

  • Customer Service Representative

    2 days ago

    Stoughton, Massachusetts, United States Global Partners Full time

    Job Description:We are seeking a highly motivated and customer-focused Guest Service Associate to join our team at Global Partners LP. As a Guest Service Associate, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.Key Responsibilities:Provide excellent customer service and respond...

  • Director of Partial Hospitalization Program

    4 weeks ago

    Stoughton, United States Gosnold Full time $80,000 - $90,000

    Job DescriptionJob DescriptionOVERVIEW: Gosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive...

  • Dedicated Service Expert

    6 days ago

    Stoughton, Wisconsin, United States A. Duie Pyle Full time

    Job SummaryA. Duie Pyle is seeking a highly skilled and dedicated Customer Service Representative to join our team in Stoughton, MA. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesRespond to...

  • PHP Clinician

    1 month ago

    Stoughton, United States Gosnold Full time

    OVERVIEW: Gosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of...

  • PHP Clinician

    4 weeks ago

    Stoughton, United States Gosnold Full time

    OVERVIEW: Gosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of...

  • PHP Clinician

    1 month ago

    Stoughton, United States Gosnold Full time $30 - $33

    Job DescriptionJob DescriptionOVERVIEW: Gosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive...

  • Outpatient Clinician

    2 weeks ago

    Stoughton, United States Gosnold Full time

    Job DescriptionJob DescriptionOVERVIEW: Gosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive...

  • Daycare Teacher

    1 month ago

    Stoughton, United States The Learning Experience #150 Full time

    Job DescriptionJob DescriptionPay Range: $16 - $21/per hourTeachers at The Learning Experience are ambassadors of happiness, creating opportunities every day that reflect our mission to make a difference in the lives of children, their families and communities.Our teachers are industry leaders, responsible for implementing The Learning Experiences...

  • Infant Teacher

    4 months ago

    Stoughton, United States The Learning Experience #150 Full time

    Job DescriptionJob DescriptionDo you love babies? Are you patient and loving? Well this is the perfect job for you!We are seeking a qualified Infant Teachers able to work 8:30am-5:30pm. The Learning Experience are ambassadors of happiness, creating opportunities every day that reflect our mission to make a difference in the lives of children, their families...

  • Toddler Teacher

    4 months ago

    Stoughton, United States The Learning Experience #150 Full time

    Job DescriptionJob DescriptionSign-on bonus: $500Pay Range: $17 - $20/per hour Requirement: Qualified Toddler Teachers Schedule: 8:30am - 5:30pmTeachers at The Learning Experience are ambassadors of happiness, creating opportunities every day that reflect our mission to make a difference in the lives of children, their families and communities. Our...

  • Early Childhood Teacher

    4 months ago

    Stoughton, United States The Learning Experience #150 Full time

    Job DescriptionJob DescriptionPay Range: $17-$21/per hour Teachers at The Learning Experience are ambassadors of happiness, creating opportunities every day that reflect our mission to make a difference in the lives of children, their families and communities.Our teachers are industry leaders, responsible for implementing The Learning Experiences proprietary...

  • PHP Clinician

    1 month ago

    Stoughton, United States Gosnold Full time

    OVERVIEW: Gosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of...

Welcome Center Representative

4 months ago

Stoughton, United States Old Colony YMCA Full time
Job Description

JOB SUMMARY:

The Welcome Center Representative is responsible for operating, maintaining and improving Welcome Center services and systems. The position serves members and guests, maintains member service control, answers the telephone, answers members’ questions and performs various clerical duties.

The Representative ensures that the Welcome Center functions at maximum efficiency and courtesy to fully support the customer service objectives of the Old Colony Y: program participation growth, increased program participants as OCY volunteers and contributors, high staff and member satisfaction, and growth/retention of members.

The Welcome Center Representative will display the character traits of caring, honesty, respect and responsibility.The Representative will emphasize fun, and make the OCY a happy place with positive relationships.

JOB FUNCTION:

1.Program/Department Responsibilities

Service Skills:

a.Follow the staff dress code for position. (issued blue staff shirt and name tag with black pants)

b.Greet members and guests.

c.Show interest in their concerns

d.Know members’ names and use them in their presence.

e.Ask “satisfaction questions” about program and service.

f.Listen to suggestions and respond promptly.

g.Address complaints/concerns immediately.

h.Provide information on facility, services and programs.

i.Enter data into the OCY computer systems (Spirit, y-connect, Spirit Connect, Nationwide Membership, C-Cure,etc.) including membership, program, trips, events and miscellaneous sales correctly and in a timely manner.

j.Serve as a liaison between members and program supervisors.

k.Answer telephones.

l.Be alert to safety factors and potential hazards.

m.Look for ways to improve performance and increase membership.

n.Conduct “Cause Driven Tours”

o.Independently gain knowledge through a variety of means. Be confident with all information you are giving. If you are unsure of the answer, pursue the knowledge and follow up with the member.

p.Be visible, available, approachable, and identifiable for all members with questions, even when busy performing other duties.

Relationship Skills:

a.Make members feel comfortable and at ease.

b.Be open, friendly and approachable to members.

c.Initiate interaction with and between members.

d.Ask about family, job, hobbies, get to know them personally.

e.Ask about the goals: progress and satisfaction.

f.Introduce members to other members and staff.

g.Invite members to participate in programs.

Member Involvement Skills:

a.Be knowledgeable about program areas and share information with members.

b.Be knowledgeable about the OCY, its programs and policies.

c.Encourage participation in facility and program orientations.

d.Be informed and up-to-date on latest developments in your field.

e.Acquaint members with other OCY programs and benefits.

f.Recommend participation in a variety of programs.

g.Be able to articulate the OCY’s mission, value and benefits.

h.Follow up on tours, initiate “Get Started” appointments

Member Retention

a.Follow Association’s current Retention formal procedures.

b.Follow all member service protocols outlined above.

c.Actively seek ways to retain each individual member (phone calls, articles,etc.).

Be an Active Member of your branch team.

a.Communicate clearly and professionally to all members and staff. Utilize proper communication methods (logs,etc.) Seek to improve / resolve conflict.

b.Help out in other areas of the center as needed.

c.Support management decisions.

d.Attend all departmental meetings.

e.Take the initiative to “go the extra mile” when necessary.

f.Follow proper administrative procedures (time card, subbing, calling in if running late or sick,etc.).

g.Sub for other members of the staff on a regular basis whenever possible, including “last minute.”

h.Be positive toward the organization and your job at all times.

i.Actively promote team spirit among other staff members (through communication logs, positive reinforcement, notes to supervisors,etc.)

Miscellaneous Duties

a.Maintain all pertinent certifications and supply copies of certifications when renewed.

b.Complete other projects as necessary, without always being asked (copy forms, file forms, bulletin boards,etc.), and in a timely manner.

c.Keep areas stocked with appropriate forms, articles, handouts, etc.

d.Follow all opening and closing procedures as outlined during training.

2.Supervision of Personnel– None

3.Fiscal Responsibility

Receipt money transactions and program enrollments.

Responsible for notifying members of any balance on account

Ensure all members of household have scan cards and are active on account. Scan in before entry

Responsible for closing at end of shift, including reconciliation.

4.Facility/Housekeeping Responsibility

Responsible for a neat, clean and organized front desk area.

If Representative must lift and carry more than 30 pounds, they must ask for assistance from another staffmember.

5.Interdivisional/Community/Volunteer Responsibility

Ask members to contribute to Annual Campaign and participate in Spinathon.

Notify members and non-members of Special Events

Be informed about volunteer opportunities and be able to articulate the role and importance of volunteer

Requirements

Enjoy, be skilled at and understand the importance of building relationships with people: members, staff,volunteers, donors, community leaders.

  • High degree of accuracy.
  • Multi-task oriented, flexible takes initiative.
  • Effective communication and organizational skills.
  • Minimum 18 years of age.
  • High School diploma or equivalent.
  • Past customer service experience.
  • Experience with computers, including personal computer applications such as database and word processing.
  • CPR/AED certified within 90 days of employment. Must keep certification current.
  • Ability to lift and carry at least 30 pounds.
  • May be required to stand for extended periods of time while demonstrating physical stamina and agility.