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Systems Support Specialist Associate, Call Center

2 months ago

Aurora, United States UCHealth Full time

Description Systems Support Specialist Associate, Call Center Location: UCHealth UCHlth 2450 Peoria Admin Services, US:CO: Aurora Department: UCHlth IT Serv Desk EPIC SPT FTE: Full Time, 1.0, 80.00 hours per pay period (2 weeks) Shift: Days Pay: $23.07 - $34.60 / hour. Pay is dependent on applicant's relevant experience Summary: This is a full-time (40 hrs/wk), exempt/salary position on UCHealth's Epic Help Desk Call Center Team. You may be based in Metro Denver, Fort Collins or Colorado Springs. This is a 100% remote/work-from-home position, but you must reside in Colorado. Travel among UCHealth sites may be required. Provides training, support and troubleshooting to assist end users with their use of designated software systems across multiple system applications and interfaces. Responsibilities: Tests and troubleshoots existing and proposed assigned system(s). Provides analysis of the usage and return-on-investment of installed and proposed assigned system(s). Documents end user issues and recommends steps to prevent recurrences. Consults with all clinic/dept roles to train, and reinforce workflow. Assists clinics with documentation to meet program and government requirements. Collaborates on reporting requests, including creating reports or writing specifications for custom reports. Learns and forms relationships with other resources to help ensure I.T. functionality and accessibility. Requirements: High School Diploma or GED 1 year in current job family or equivalent position Preferred: + + Call Center experience highly desired Epic experience We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives. UCHealth invests in its Workforce. UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment. UCHealth offers their employees a competitive and comprehensive total rewards package: Full medical, dental and vision coverage Retirement plans to include 403(b) matching Paid time off. Start your employment at UCHealth with PTO in your bank Employer-paid life and disability insurance with additional buy-up coverage options Tuition and continuing education reimbursement Wellness benefits Full suite of voluntary benefits such as identity theft protection and pet insurance Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may also qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year. Loan Repayment: UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi. UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified. UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization. Who We Are (uchealth.org)