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Print Support Specialist I.MS Ops Print Support Specialist I.MS Ops

2 months ago

Selma, United States LanceSoft Full time
Shift: 8:00 AM-5:00 PM
Duration: 0-3 months (Temp)
Pay Range: $21/Hour on W2

Job Description:
Job is as a First Responder for Print Support and working tickets through an IT Help Desk ticketing system.

KNOWLEDGE, SKILLS AND ABILITIES - Excellent customer service skills - Good project management skills and ability to prioritize tasks - Strong technical knowledge of network and site-specific printers, and company products

Responsible for the daily support of network and workstation printers. Responds to customer requests for toner, technical support, and training with the focus being on customer service. Documents all service calls and requests using Service Now ticketing system and escalates serious problems to a Customer Service Technician. In addition, responsibilities include the procurement and management of toner inventory for all devices.

Mileage would be compensated from the main office to any off-site clinics that put in a request for service or supplies. They would just use google maps to calculate their mileage from the main hospital to the clinic, and back.
There are about 20 offsite clinics and doctors' offices we support. All of them are between 2-20 miles away

Employee Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
  • Four options of medical Insurance
  • Dental and Vision Insurance
  • 401k Contributions
  • Critical Illness Insurance
  • Voluntary Permanent Life Insurance
  • Accident Insurance
Other Employee Perks