Service Desk Agent
4 months ago
Service Desk Agent EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description 1st Shift Agent (Fri - Tues 7:00 AM - 3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible for monitoring and responding to incidents, escalations, customer service, coordination of all customer related activities including troubleshooting calls and scheduling of operations & maintenance activities. As a secondary role, the EOC performs basic Linux and Windows server actions including account management, server health management, data-center walk-thru's and recovery services following pre-defined Standard Operating Procedures (SOP's). Duties & Responsibilities Manage, track, report, process and assign tickets daily. Responsible for opening, tracking and closing tickets. Review tickets daily and reprioritize as needed to ensure compliance with Service Level Agreements (SLA). Define and classify level, priority and nature of problem, request and/or issue. Evaluate and prioritize incoming telephone, voice mail, e-mail, and in-person requests. Actively manage incident tickets and provide status updates on each ticket per SLA. Work with customers to collect information about problems and lead customers through diagnostic procedures to determine the source issue. Ability to craft technical and professionally written outage notifications and updates to incident stakeholders. Conduct continuous improvement service desk support and update knowledge base as required. Perform systems administration troubleshooting and support. Position Requirements Requirements Hands on experience running Linux commands and working with Windows servers (> 2 years). ITSM products (i.e. Remedy) CRQ/WO/INC/KMS management. Hands on experience being part of an IT service desk team. Excellent written and communication skills required; excellent customer service aptitude. Ability to multi-task: manage a conference call and take notes at the same time. Must have schedule flexibility. Applicant must be a U.S. Citizen, and be able to pass a Public Trust Assessment Location Bowie, Maryland Full-Time/Part-Time Full-Time Exempt/Non-Exempt Non-Exempt Security Clearance Requirements Public Trust This position is currently accepting applications.
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Service Desk
5 months ago
Bowie, United States Planet Fitness Full timeJob DetailsJob Location 102 Bowie - Bowie, MD Position Type Part Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)!...
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Medical front desk lead
6 days ago
Bowie, United States Randstad Full timeAre you looking for the next steps in your Healthcare career? Take that first one by applying to be a Medical Front Desk Lead. If you have a positive, professional demeanor and understand the importance of making and keeping loyal patients happy, this opportunity is perfect for you! The ideal candidate has previous experience in a healthcare setting...
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Service Desk Tier I
3 months ago
Bowie, United States INSPYR Solutions Full timeTitle: Service Desk Technician Location: Hybrid based out of Washington DC Duration: 3 month contract to hire Compensation: $20- $25/hr and $40-50k on conversion Work Requirements: US Citizens, must have an ACTIVE public trust Shift is Saturday & Sunday both days 6am-6pm fully remote, Monday & Tuesday 830am-5pm onsite in DC. Job Description: Our client...
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Front Desk Associate 12-4pm Position
1 month ago
Bowie, Maryland, United States Gold's Gym Full timeFront Desk Associate Job DescriptionThe Front Desk Associate will be responsible for greeting and directing members, guests, and staff as they enter the gym. This role requires excellent customer service skills and the ability to communicate effectively with both staff and members.Key Responsibilities:Provide assistance to members with inquiries about gym...
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Front Desk Associate 4pm to 9pm
4 months ago
Bowie, United States Gold's Gym Full timeFront Desk AssociateMUST BE AVAILABLE MONDAY THROUGH SUNDAY BETWEEN 4PM-9PM The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual...
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Front Desk Associate 12-4pm
5 months ago
Bowie, United States Gold's Gym Full timeFront Desk Associate **MUST BE AVAILABLE TO WORK 12pm-4pm EVERYDAY** The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will...
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Front Desk Associate 12-4pm
3 weeks ago
Bowie, United States Gold's Gym Full timeFront Desk Associate **MUST BE AVAILABLE TO WORK 12pm-4pm EVERYDAY** The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will...
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Technical Help Desk Professional
4 weeks ago
Bowie, United States General Dynamics Information Technology Full timeType of Requisition:PipelineClearance Level Must Currently Possess:Interim Top SecretClearance Level Must Be Able to Obtain:Top SecretSuitability:Public Trust/Other Required:NoneJob Family:SCAJob Qualifications:Skills:Problem Resolution, Service Desk (Inactive), Technical HelpdeskCertifications:Experience:5 + years of related experienceUS Citizenship...
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Technical Help Desk Professional
4 weeks ago
Bowie, United States General Dynamics Information Technology Full timeType of Requisition:PipelineClearance Level Must Currently Possess:Interim Top SecretClearance Level Must Be Able to Obtain:Top SecretPublic Trust/Other Required:NoneJob Family:SCAJob Qualifications:Skills:Problem Resolution, Service Desk (Inactive), Technical HelpdeskCertifications:NoneExperience:5 + years of related experienceUS Citizenship Required:YesJob...
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Patient Services Representative
4 weeks ago
Bowie, United States RGW Parent Inc Full timePosition Description:The Patient Service Representative (PSR) is a clinical operations care team member reporting to the Office Manager and/or Front Desk Supervisor. The position is responsible for providing the full scope of a) inbound and outbound access patient interactions & functions whether by telephone, internet or face: face, b) patient scheduling &...
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Service Desk Technician
1 month ago
Bowie, United States Swoon Full timeJob DescriptionJob DescriptionBe part of a technology company, that provides cloud-based platforms empowering data-driven healthcare, and provides health plans to organizations, as well as pharmaceutical, medical device, and diagnostics companies. Its platforms include information of data pertaining to approximately 964,000 physicians; 519,000 clinical...
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Customer Service Associate
15 hours ago
Bowie, United States WesBanco Full timeThis position works an alternate schedule Schedule is 4-day work week, 9am to 8pm, on Tuesday, Wednesday, Thursday and Friday including non-traditional holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day) SUMMARY: The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to &...
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Bowie, Maryland, United States William C Brown Inc Full timeJob Title: Enterprise Operations Center Tier 1 System Support Analyst Job Summary: We are seeking a highly skilled and experienced IT Service Desk Support Specialist to join our Enterprise Operations Center (EOC) team. As a Tier 1 System Support Analyst, you will be responsible for providing exceptional customer service and technical support to our...
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Office Services Specialist
4 weeks ago
Bowie, United States Forrest Solutions Full timeWe are looking to hire a Workplace Experience & Operations team member for a Consulting Services Firm.The ideal candidate will leverage technology, workplace design, hospitality, and business services to deliver a best-in-class workplace experience environment for approximately 125 employees in a dedicated location. The Best suited candidate for this role is...
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Office Services Specialist
3 weeks ago
Bowie, United States Forrest Solutions Full timeWe are looking to hire a Workplace Experience & Operations team member for a Consulting Services Firm.The ideal candidate will leverage technology, workplace design, hospitality, and business services to deliver a best-in-class workplace experience environment for approximately 125 employees in a dedicated location. The Best suited candidate for this role is...
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Customer Service Associate
5 days ago
Bowie, United States WesBanco Bank Inc. Full timeCustomer Service Associate - Customer Service Center #80-7224 Bowie, Maryland Apply for this job now! Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Mid...
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Customer Service Associate
1 month ago
Bowie, United States WesBanco Bank Inc. Full timeCustomer Service Associate - Customer Service Center #80-7225 Bowie, Maryland Apply for this job now! Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Mid...
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Seasonal Support Driver
3 weeks ago
Bowie, United States United Parcel Service Full timeSHIFT YOUR FUTURESeasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and...
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Seasonal Support Driver
3 weeks ago
BOWIE, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...
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Library Assistant
1 month ago
Bowie, Maryland, United States College of New Caledonia Full timeJob SummaryWe are seeking a highly organized and detail-oriented Library Assistant to join our team at the College of New Caledonia. The successful candidate will be responsible for managing library collections, providing excellent customer service, and supporting the College's learning community.Key Responsibilities:Manage library materials, including...