Service Desk

2 months ago

Bowie, United States Planet Fitness Full time
Job Details

Job Location
102 Bowie - Bowie, MD

Position Type
Part Time

Salary Range
$15.00 - $15.00 Hourly

Job Shift
Any

Job Category
Customer Service

Description

Company & Benefits

As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it) We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:

  • Positive and professional environment where our brand promise is "Judgement Free Zone"
  • Growth Opportunities: over 90% of our management team started as an entry level team member
  • Competitive pay
  • 401K Retirement Fund (Annual discretionary employer match up to 6%)
  • Regular involvement in community outreach events
  • Free employee Black Card Membership
Job Description Summary

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.

Essential Job Functions
  • Greet all members and guests upon arrival and say goodbye upon departure;
  • Monitor club access to both members and non-members;
  • Answer questions and handle member and guest complaints;
  • Answer phone calls and provide information to prospects;
  • Give tours to prospective members;
  • Sell memberships, write agreements, and enter new members into database;
  • Operate Point-of-Sale system and collect balances on past due accounts;
  • Organize and maintain customer service front desk;
  • Schedule appointments for fitness training sessions;
  • Complete the Club Walk-Around every 20 minutes and complete checklists;
  • Answer questions and give guidance to new employees;
  • Perform beginning of shift and end of shift procedures;
  • Perform club housekeeping including, but not limited to:
    • Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
    • Dusting where and when necessary including vents;
    • Wiping tile, walls, and doors;
    • Vacuuming and mopping floors;
    • Replenishing toilet paper and soap;
    • Emptying trash cans; and,
    • Maintaining organization of cleaning closet.
  • Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
  • Perform all other duties as assigned or required.


Education & Experience
  • High School Diploma or G.E.D. preferred;
  • Previous customer service and/or sales experience preferred;
  • Previous cleaning/maintenance experience preferred; and,
  • Basic computer literacy.
Skills and Abilities
  • Excellent phone, communication, and interpersonal skills;
  • Understand and be able to communicate the Judgment Free Zone concept;
  • Accuracy with numbers;
  • Ability to follow directions;
  • Ability to work well independently and with others;
  • Positive attitude and willingness to help others;
  • Ability to maintain composure in difficult situations; and,
  • Ability to recognize and learn from mistakes.
Physical Environment & Requirements
  • Primarily indoor environment with normal exposure to light, sound, heat, and cold;
  • Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
  • Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
  • Must be able to operate equipment such as vacuums and floor scrubbers;
  • Exposure to standard cleaning fluids and chemicals;
  • Must be able to recognize, identify, and judge behavior within environment; and,
  • Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

  • Service Desk Agent

    2 weeks ago

    Bowie, United States William C Brown Inc Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description1st Shift Agent (Fri - Tues 7:00 AM - 3:30 PM weekend shift) The...

  • Service Desk Tier I

    2 days ago

    Bowie, United States INSPYR Solutions Full time

    Title: Service Desk Technician Location: Hybrid based out of Washington DC Duration: 3 month contract to hire Compensation: $20- $25/hr and $40-50k on conversion Work Requirements: US Citizens, must have an ACTIVE public trust Shift is Saturday & Sunday both days 6am-6pm fully remote, Monday & Tuesday 830am-5pm onsite in DC. Job Description: Our client...

  • Front Desk Associate

    4 days ago

    Bowie, Maryland, United States Sun Concierge & Staffing Full time

    Job Title: Front Desk AssociateWe are seeking a courteous and professional Front Desk Associate to join our team at Sun Concierge & Staffing. As the first point of contact for our clients, the Front Desk Associate will greet guests, handle inquiries, manage reservations, and provide exceptional customer service.Key Responsibilities:Greet and welcome guests...

  • Front Desk Associate

    2 days ago

    Bowie, Maryland, United States Gold's Gym Full time

    Job DescriptionJob Title: Front Desk AssociateJob Summary:The Front Desk Associate will be responsible for providing exceptional customer service to members, guests, and staff as they enter the gym. This role will involve assisting members with inquiries about gym operations and policies, as well as performing various administrative duties.Key...

  • Front Desk Associate

    4 days ago

    Bowie, Maryland, United States Gold's Gym Full time

    Job Summary:The Front Desk Associate will be responsible for providing exceptional customer service to members, guests, and staff as they enter the gym. This role will involve greeting and directing individuals, answering inquiries about gym operations and policies, and performing various administrative duties.Key Responsibilities:Provide excellent customer...

  • Front Desk Associate

    2 days ago

    Bowie, Maryland, United States Gold's Gym Full time

    Job Summary:The Front Desk Associate will be responsible for providing exceptional customer service to members, guests, and staff as they enter the gym. This role will require a detail-oriented individual with excellent communication skills to assist with inquiries about gym operations and policies, as well as perform various administrative duties.Key...

  • Front Desk Associate

    3 months ago

    Bowie, United States Sun Concierge & Staffing Full time

    Description **Job Title: Front Desk Associate****Job Summary:** We are seeking a courteous and professional Front Desk Associate to join our team. As the first point of contact for our establishment, the Front Desk Associate will greet guests, handle inquiries, manage reservations, and provide exceptional customer service. The ideal candidate should possess...

  • Front Desk Associate OVERNIGHT

    2 months ago

    Bowie, United States Gold's Gym Full time

    Front Desk AssociateMUST BE ABLE TO WORK OVERNIGHT BETWEEN 12AM-5AM The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will...

  • Front Desk Associate

    6 days ago

    Bowie, Maryland, United States Gold's Gym Full time

    Job Summary:The Front Desk Associate will be responsible for providing exceptional customer service to members, guests, and staff as they enter the gym. This role requires a detail-oriented individual with excellent communication skills to effectively interact with various stakeholders.Key Responsibilities:Greet and direct members, guests, and staff in a...

  • Community Desk Assistant

    2 months ago

    Bowie, United States Capstone on Campus Management LLC Full time

    Job DescriptionJob DescriptionJob Title: Community Desk AssistantReports To: Assistant Director of Student ServicesLocation: Entrepreneurship Living Learning Community at Bowie State UniversityCompensation: $12.00 per hour FLSA Status: Student Non-Exempt – Position not eligible for benefits SummaryThis student position assists with 24-hour service desk...

  • Community Desk Assistant

    2 months ago

    Bowie, United States Capstone on Campus Management LLC Full time

    Job DescriptionJob DescriptionJob Title: Community Desk AssistantReports To: Assistant Director of OperationsLocation: Christa McAuliffe Residential Community and at Bowie State UniversityCompensation: $15.00 per hour FLSA Status: Student Non-Exempt – Position not eligible for benefits SummaryThis student position assists with 24-hour service desk...

  • Front Desk Associate 4pm to 9pm

    2 months ago

    Bowie, United States Gold's Gym Full time

    Front Desk AssociateMUST BE AVAILABLE MONDAY THROUGH SUNDAY BETWEEN 4PM-9PM The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual...

  • Front Desk Associate 8AM-12PM

    4 weeks ago

    Bowie, United States Gold's Gym Full time

    Front Desk Associate **MUST BE AVAILABLE 8AM-12PM MONDAY-SUNDAY** The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will...

  • Front Desk Associate 8AM-12PM

    2 months ago

    Bowie, United States Gold's Gym Full time

    Front Desk Associate **MUST BE AVAILABLE 8AM-12PM MONDAY-SUNDAY** The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will...

  • Front Desk Associate

    2 months ago

    Bowie, United States Gold's Gym Full time

    Front Desk AssociateSHIFT HOURS ARE 9PM TO 1AM The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent...

  • Customer Service Representative

    4 days ago

    Bowie, Maryland, United States Gold's Gym Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Associate to join our team at Gold's Gym. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, guests, and staff.Key Responsibilities:Greet and direct members, guests, and staff as they enter the gymProvide...

  • Customer Service Representative

    5 days ago

    Bowie, Maryland, United States Planet Fitness Full time

    Job SummaryThe Service Desk Associate is a key member of our team, responsible for providing exceptional customer service and ensuring a positive experience for our members and guests. This role requires a strong ability to communicate effectively, work independently, and maintain a clean and organized facility.Key ResponsibilitiesCustomer Service: Greet...

  • Overnight Receptionist at Gold's Gym

    2 weeks ago

    Bowie, Maryland, United States Gold's Gym Full time

    Position: Front Desk AssociateWe are looking for a dedicated Front Desk Associate to manage the overnight shift from 12AM to 5AM. In this role, you will be the first point of contact for members, guests, and staff entering the facility.Your responsibilities will include:Welcoming and assisting members with their inquiries regarding gym operations and...

  • Customer Service Representative

    3 months ago

    Bowie, United States David's Bridal Full time

    NOW HIRING Location MD - Bowie Area Store Hourly Careers Category Retail - Sales Share this role: BEST. JOB. EVER! Here are some of the perks: $500 sign on bonus* 25% store discount $400 referral bonus for every friend hired with no limit* Competitive pay rates *Additional terms and conditions apply. Be part of the magicapply today! The **Customer...

  • Receptionist for Fitness Center 8AM-12PM

    1 week ago

    Bowie, Maryland, United States Gold's Gym Full time

    Front Desk Associate AVAILABILITY REQUIRED: 8AM-12PM MONDAY-SUNDAY The Front Desk Associate is responsible for welcoming and directing members, guests, and staff as they enter the fitness facility. This role involves assisting members with inquiries regarding gym operations and policies, in addition to performing various administrative tasks. This meticulous...