Senior IT Support Technician

3 months ago


Emeryville, United States Computer Courage Full time

Computer Courage is currently searching for a new senior technician to join our growing IT support team. The technician will perform business IT services and support to our customers:

Job Responsibilities

  • Provide IT services and support to Computer Courage business clients
  • Provide support, leadership, and training to help desk technicians
  • Manage, work, and track tickets in an MSP ticketing system
  • Manage, monitor, and document client IT hardware, software, and services
  • Resolve escalated tickets from Level I technicians with Services Manager
  • Participate in IT project planning and execution with Project Manager
  • Act as a primary technician and point of contact for multiple dedicated accounts
  • Work in our Emeryville office and at client sites
Qualifications and Skills
  • Strong customer service, communication skills and organizational skills
  • Strong technical knowledge of Microsoft Windows and Apple OS X
  • Demonstrated knowledge of Windows Server and OS X Server
  • Demonstrated knowledge of computer networking
  • Experience with cloud technology administration
  • Experience with ticketing systems and queues
  • Ability to consult, plan, and execute IT strategy with clients
  • 5+ years experience in the IT industry, MSP experience preferred
  • Good documentation skills, attention to detail
  • Access to a car, a valid US driver's license, and car insurance
  • Must be eager to work hard, to learn many new skills, solve problems, and work efficiently in a managed services environment
Compensation and Benefits
  • $45 per hour or higher, dependent on experience
  • Company health insurance plans
  • Retirement plan with employer contribution
  • Paid time off and sick leave
  • Personalized workspaces (stand or sit, etc.)
  • Friendly, innovative team members and work environment
  • Opportunities for education and certification
  • Snacks and drinks always available


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