Software Asset Management

3 weeks ago

Indianapolis, United States Salesforce Full time

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.


Job Details
The Principle Analyst will drive program management of the Enterprise SAM function as well as future ancillary services that keep the lights on for Software Asset Management. Our Business Technology (Salesforce IT) organization benefits directly from the services provided in this small but dynamic team, as do the internal customers across Salesforce. The right candidate will look beyond the day-to-day tasks by thinking strategically and help drive visibility, communication, consistency and efficiency across the SAM team and program thereby improving the employee experience and value to Salesforce. We know that diversity leads to success and because of this, we realize there are people with a wide range of experiences and backgrounds that can thrive in the role. If you know you’re the right person for the job, please apply and help us see how your talents and experience make you a perfect fit.

Responsibilities:
Manages and monitors the renewal lifecycle for all renewals in the SAM portfolio
Performs resource planning to ensure appropriate resources are allocated to complete renewals.
Partners with stakeholders, Product Owner and Business Partner Group for renewal needs.  
Works with BT leadership and finance for software budget forecasting and identifies cost savings and cost avoidance renewal needs
Providing accurate and timely forecasts of renewal revenue and reporting on renewal performance metrics. 
Makes recommendations or provides guidance for renewals based on current company strategy, economic conditions and data analysis performed.
Proactively engaging with Stakeholders & Business Leaders to understand the business objectives and align software solutions accordingly.
Collaborating with cross-functional teams, including sales, marketing, finance, security, sourcing, procurement, etc., to ensure smooth renewal processes.
Ensuring compliance with contract terms and conditions, including license usage, payment terms, and renewal timelines.
Lead bi-weekly and monthly Governance Council meetings with executive leadership
Guide and make recommendations for software rationalization and consolidation efforts
Assists with continuous improvement initiatives to improve team scalability and efficiency
Maintain a clear understanding of SAM best practices and internal policies on compliance for software assets
Engage vendors as needed in partnership with Sourcing to provide a clear vendor management strategy from IT.
Recommend license management and renewal strategies to the operations side of SAM (Software License Management, or SLM).
Preform routine reviews for quarterly or annual true-ups
Identify contract changes and update Software Asset, Software Catalog, SOP’s and Snow Entitlements
Analyzing renewal trends to ensure they meet threshold to centralize/realize cost saving
Identifying and implementing automation tools and systems to optimize renewal management.


Minimum Qualifications:
Familiarity with software lifecycles in an IT environment, including software distribution, customer service, access controls, identity management, and change management
Demonstrated experience with Software Asset Management Lifecycles, including onboarding, software contract renewal events, internal and 3rd Party Audit Response, title and category normalization, and Software deprecation
Have had Experience in a SAM renewal space and have hands on experience of managing at least few multi million dollar renewals 
Experience in managing and leading Software Rationalization efforts in the current role
Procurement, buying or contracts experience
Experience interpreting licensing terms and conditions; experience negotiating terms and conditions with vendors
Ability to build summary reports and visualizations of data sets
Innovative thinker who is positive, proactive and readily embraces change
Experience communicating with or making recommendations to leadership
Experience using or maintaining cloud-based tools or accounts (software-as-a-service).
Experience with Asset Management tools (Snow Software, Zylo, Flexera, Aspera, Landesk, Ivanti, ServiceNow, BMC) a plus
Experience in conducting audits, creating risk assessments and implementing remediation
Excellent analytical and communication skills (both verbal and written). Able to be a positive evangelist of policies and best practices, even in the face of opposition and with stakeholders up to C-level.
Additional Qualifications:
Experience using G-Suite apps (Google Drive, Docs, Sheets, Slides, Keep).
Intermediate to advanced Excel skills - using formulas and macros, building reports, and compiling CSV data sets for upload to databases.
Educational / Work Experience Requirement
A Bachelor’s degree in IT, IT management, business, or communications, or equivalent experience time in a related role required
CSAM, CITAM, or equivalent regional certification a plus
Salesforce employees must have at least 1 year in their current role, not be on an active performance improvement plan, and have direct manager approval before accepting this new role

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

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