Service Desk Representative
3 weeks ago
Strategic Staffing Solutions is currently looking for a Service Desk Representative for a contract opportunity with one of our largest clients located in Detroit, MI
Title: Service Desk Representative
Location: Detroit, MI (Remote - must be local to Detroit area)
Duration: 12+ Months
Role Type: W2 Contract Engagement
Pay Rate: $20/hour
Job/Role Description
- Provide technical support to customers for technologies including desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, usage of said technology in and outside of client locations, technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines, and a variety of software
- Safeguard the security of the organization by following established procedures to prevent unauthorized access to System resources
- Provide in-depth troubleshooting, research, diagnoses, resolution, and escalation of semi-complex technical issues or requests
- Provide guidance and support to Service Desk Associates and new Representatives and communicate with departmental leadership as needed to ensure service excellence is achieved.
- May be requested to test new technologies and support structures to help with later integration across the rest of the team
- Assist with the identification and handling of emerging issues by noticing and responding to trends in Service Desk collaboration tools, communicating with other teams, and leveraging obtained information
- Seek information through standard channels as well as in non-traditional avenues if unavailable through standard channels
- Contribute to the growth and maintenance of our knowledgebase
- Keep knowledge of processes and procedures current and stay aware of and responsive to changes in the environment
- Take ownership when new information is presented and follow through by asking relevant questions and updating colleagues and documentation accordingly
- Identifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability.
- Multi-tasking appropriately for extended periods
- Prioritizing work logically and per departmental requirements
- Meeting all deadlines
- 2 years of recent helpdesk customer facing (not in-person) experience
- High School Diploma or equivalent required.
- Some college, or 1-2 years of vocational technical training, or an Information Technology/Support industry certification
- Certification in IT Service Management (ITSM/ITIL/HDI, etc.)
The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:
- Set the bar high for what a company should do
- Create jobs
- Offer people an opportunity to succeed and change their station in life
- Improve the communities where we live and work through volunteering and charitable giving
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Vacation Package
- Life & Disability Insurance Plans
- Flexible Spending Accounts
- Tuition Reimbursement
Job ID: JOB-235593
Publish Date: 10 Jun 2024
-
Detroit, United States Strategic Staffing Solutions Full timeSTRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a Service Desk Representative for a contract opportunity with one of our largest clients located in Detroit, MI! Title: Service Desk Representative Location: Detroit, MI (Remote – must be local to Detroit area) Duration: 12+ Months...
-
Service Desk Tech
4 weeks ago
Detroit, United States Columbia University Full timePosition Summary Reporting to the Senior Service Desk Specialist, the Service Desk Technician provides technical support via phone, email, chat or in-person consultations to University faculty, students, and staff. Incumbent must be able to comfortably operate in Windows and Apple environments, and some user knowledge of Linux/Unix shell environments....
-
Service Desk Technical Manager
5 days ago
Detroit, United States ServiceTec Full timeJob DescriptionJob DescriptionSalary: $70k-$80k annuallyTitle: Service Desk Technical Manager Location: Detroit Metropolitan Wayne County Airport (DTW) Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting...
-
Front Desk Representative
2 months ago
Detroit, United States MGM Resorts International Full timeThe SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industr Front Desk, Representative, Retail, Hotel, Skills, Experience
-
Front Desk Representative
2 weeks ago
Detroit, Michigan, United States MGM Resorts Full timeThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show stopping experiences....
-
Service Desk Technician
3 weeks ago
Detroit, United States ServiceTec Full timeTitle: Service Desk Technician Location: Detroit Metropolitan Wayne County Airport (DTW) Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting recruitment opportunity due to business expansion for a Service Desk...
-
Service Desk Technician
3 weeks ago
Detroit, United States ServiceTec Full timeJob DescriptionJob DescriptionSalary: $45-$50k annuallyTitle: Service Desk Technician Location: Detroit Metropolitan Wayne County Airport (DTW) Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting recruitment...
-
IT Service Desk Technician
11 hours ago
Detroit, United States VORTO Full timeDescription:This position will be a Tier I / Tier II IT Support role.Excellent customer service skills. Phone/chat support experience a plus because of remote work.Proficiency with Windows and MacOS. Experience with Linux a plus.Experience in a scientific or academic setting a plus. Doesn’t have to be IT.Basic scripting skills a plus (Especially...
-
Service Desk Technician
4 weeks ago
Detroit, United States Logicalis Full timeJob Description Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities * Provides support via phone, e-mail and chat to employees of corporate clients. * Assists users in troubleshooting Outlook. * Provides support for Microsoft Operating Systems (Windows7, Windows 10). *...
-
Front Desk Representative
3 weeks ago
Detroit, United States CareerBuilder Full timeWE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also...
-
Front Desk Representative
1 month ago
Detroit, United States MGM Resorts Full timeThe SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show stopping experiences....
-
Front Desk Representative
7 days ago
Detroit, United States Hollywood Casino at Greektown Full timeWE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also...
-
Customer Service Representative
4 weeks ago
Detroit, United States General Linen and Uniform Service Full timeJob DescriptionJob DescriptionThis position is located in Detroit, MI, USA. We are seeking a Customer Service Representative to join our team! You will perform administrative functions in a small office to help drive company success.Responsibilities:Administrative and office support activities for the sales departmentPlan and schedule appointments and...
-
Service Desk Specialist
3 weeks ago
Detroit, United States GREENSTONE Full timeAt GreenStone Farm Credit Services, we're seeking an individual interested in joining our Service Desk team and be a part of a company that values innovation, collaboration, and excellence. This position provides daily IT support to GreenStone and collaboration employees. This position will be located in St. Paul, MN and is eligible for a hybrid schedule...
-
Help Desk Analyst I
1 week ago
Detroit, United States Wayne State University Full timeHelp Desk Analyst I Wayne State University is searching for an experiencedHelp Desk Analyst Iat its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence,...
-
Help Desk Analyst I
6 days ago
Detroit, United States Wayne State Full timeHelp Desk Analyst I Wayne State University is searching for an experienced Help Desk Analyst I at its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence,...
-
Help Desk Analyst I
1 week ago
Detroit, Michigan, United States Wayne State University Full timeHelp Desk Analyst IWayne State University is searching for an experiencedHelp Desk Analyst Iat its Detroit campus location.Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence,...
-
Front Office Representative
3 weeks ago
Detroit, United States Fresh Form Draft Full timeFront Office RepresentativeDepartment: Messa Sync Employment Type: Full Time Location: Detroit, MI Compensation: $3,900 - $4,600 / month DescriptionJob Description: As a Front Office Representative, you will be the first point of contact for our company. Your primary responsibilities will include managing the front desk, greeting and assisting clients,...
-
Guest Service Agent Front Desk
4 weeks ago
Detroit, United States Motor City Casino Hotel Full timeJoin the best game in town! You already know that MotorCity Casino Hotel is a great place to play. Now you can join the team that makes this a great place to work, too. As Guest Service Agent Front Desk, you'll provide exceptional customer service to all our guests. You'll manage guest check-in and check-out activities according to company policies and...
-
Front Desk Supervisor
2 months ago
Detroit, United States Hilton Worldwide Full timeA Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...