Service Desk Specialist

4 weeks ago

Detroit, United States GREENSTONE Full time

At GreenStone Farm Credit Services, we're seeking an individual interested in joining our Service Desk team and be a part of a company that values innovation, collaboration, and excellence. This position provides daily IT support to GreenStone and collaboration employees.

This position will be located in St. Paul, MN and is eligible for a hybrid schedule with a required 3 days in the St. Paul, MN office.

Get to know GreenStone

Our $14 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country.

Culture

Core Four values steer everything we do at GreenStone. Customer First, Delivery Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.

What can we offer you?

GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company.

GreenStone has an outstanding Total Rewards package, which includes, but is not limited to:

  • 15 vacation days, 12 sick days, and 12 paid holidays per year
  • 401(k) plan - up to a 9% employer contribution/match
  • Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
  • $150/year Logo Wear allowance
  • $400/year Wellness Subsidy/Reimbursement & wellness programs
  • $6,000 lifetime maximum Student Debt repayment program or tuition reimbursement
  • Yearly bonus/incentive opportunity available to all benefit eligible employees
Day in the life of a Service Desk Specialist
  • Supporting ProPartners and GreenStone staff by responding to incidents and requests coming in through e-mail, phone, and our self-service portal.
  • Create, review, and revise knowledge solutions that are published for the IS department as well as ProPartners and GreenStone staff.
  • Collaborating with team members to identify trends in issues that may be causing a wider problem.
  • Maintaining quick service delivery by following up with tickets, ensuring they are being worked on in a timely manner.
What Experience can you Bring?
  • Bachelor's degree in Information Systems, Computer Science or related field is required.
  • 3-5 years of technical or business experience is required.
  • Intermediate experience with Microsoft technologies is required.
  • Demonstrated interpersonal skills to successfully communicate both verbally and written.
  • Ability to quickly learn and effectively use new process and procedures to meet business initiatives.
  • Ability to work effectively on teams by building strong relationships, listening to others, valuing opinions, and helping team to meet goals.
  • Familiarity with the following Microsoft Products: Salesforce, SharePoint, Windows Server, Windows 10/11, and Office 365 are a plus.
  • Incumbent should have knowledge in one or more areas of computer systems, network operating systems (LAN/WAN), data and voice communications, workstation operating systems and configurations, Internet, Intranet and software applications (HTML programming).
  • This position requires the ability to provide excellent customer service in a multi-tasking environment and be able to evaluate technical problems, evaluate options and solutions, and communicate this information to staff in terms that will be understood.


GreenStone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.

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