Software Support Specialist

2 weeks ago

Colchester, United States VIP Full time

Vermont Information Processing is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass For over 50 years VIP's success have been driven by the relationships we've built with our beverage customers and partners. We work to solve their mission-critical problems, provide innovative solutions for their businesses and never stop reimagining ways that we can help them succeed.

VIP is looking for a Software Support Specialist to join our RAS (Route Accounting System) Customer Support Team. The successful Software Support Specialist must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus.

Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT

Primary Responsibilities:

  • Work directly with customers by email or phone
  • Respond promptly to customer inquiries in a professional manner
  • Obtain and evaluate all relevant information to handle and resolve customer complaints
  • Direct requests and unresolved issues to the designated resource
  • Serve as liaison between the customer and various internal departments
  • Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
  • Follow up on customer communications and interactions
Requirements:
  • Excellent communication skills - verbal & written
  • Strong ability to analyze and solve problems
  • Attention to detail and accuracy
  • Detail oriented and ability to maintain data confidentiality
  • Reliable & dependable
  • Ability to multitask under pressure
  • College degree and at least one year of customer service experience preferred
Benefits Include:
  • Health Insurance
  • Vision and Dental Expense Reimbursement
  • ESOP (Employee Stock Ownership Plan)
  • 401k and Profit Sharing
  • Life and Disability Insurance
  • Health Savings and Flexible Spending Accounts
  • Paid Parental Leave
  • On-site Child Care Center (VT)
  • On-site Fitness Center (VT)
  • On-site Health Clinic (VT)
  • Discounted Gym Memberships
  • Combined Time Off and Floating Holidays
  • Flex and Hybrid Schedules


All full time job offers are contingent upon passing a pre-employment drug screening and background check.

VIP offers the unique opportunity to become a valued member of both an industry-leading organization and a 100% employee-owned company. We provide a great work environment and benefits that support a healthy work/life balance, as well as growth opportunities and a generous retirement plan that support a stable future. Consistently named one of the Best Places to Work in Vermont, our goal is to offer an atmosphere that you can look forward to being a part of every day.

  • Software Support Specialist

    3 weeks ago

    Colchester, United States VIP (Vermont Information Processing) Full time

    Vermont Information Processing is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass! For over 50 years VIP's success have been driven by the relationships we've built with our beverage customers and partners. We work to...

  • Software Support Specialist

    2 weeks ago

    Colchester, United States VIP Full time

    Vermont Information Processing is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass! For over 50 years VIP's success have been driven by the relationships we've built with our beverage customers and partners. We work to...

  • IT Support Specialist

    4 weeks ago

    Colchester, United States Everstaff Full time

    Job DescriptionJob DescriptionEverStaff, a recruiting firm, seeks a candidate for our Direct Hire position with a top client, offering excellent work culture, benefits, and growth potential. We are looking for an experienced IT Support Specialist. The IT Specialist ensures smooth operation of computer systems, offering technical support to users,...

  • IT Support Specialist

    3 weeks ago

    Colchester, United States Everstaff Full time

    Job DescriptionJob DescriptionEverStaff, a recruiting firm, seeks a candidate for our Direct Hire position with a top client, offering excellent work culture, benefits, and growth potential. We are looking for an experienced IT Support Specialist. The IT Specialist ensures smooth operation of computer systems, offering technical support to users,...

  • IT Support Specialist

    1 month ago

    Colchester, United States EverStaff Full time

    Job DescriptionEverStaff, a recruiting firm, seeks a candidate for our Direct Hire position with a top client, offering excellent work culture, benefits, and growth potential. We are looking for an experienced IT Support Specialist. The IT Specialist ensures smooth operation of computer systems, offering technical support to users, installing/maintaining...

  • IT Support Specialist

    3 weeks ago

    Colchester, United States EverStaff Full time

    Job DescriptionEverStaff, a recruiting firm, seeks a candidate for our Direct Hire position with a top client, offering excellent work culture, benefits, and growth potential. We are looking for an experienced IT Support Specialist. The IT Specialist ensures smooth operation of computer systems, offering technical support to users, installing/maintaining...

  • Support Specialist

    4 weeks ago

    Colchester, United States Age Well Full time

    Are you an upbeat person that likes to help people? Do you like to solve puzzles? Do you have computer and phone skills? You could be a great fit for the Age Well Nutrition Support Specialist position. This customer service-oriented position is one of the key liaisons between clients that are on Meals on Wheels and the volunteers that deliver those meals...

  • Software Architect

    4 weeks ago

    Colchester, United States Data Innovations Full time

    Essential Functions and Responsibilities: Architect, design, and implement complex software applications Investigate and recommend advanced and bleeding edge technologies Develop coding standards consistent with product needs and quality standards Actively participate in the software release cycles, providing key architectural leadership to the group of...

  • Software Architect

    3 weeks ago

    Colchester, United States Data Innovations Full time

    Essential Functions and Responsibilities:Architect, design, and implement complex software applications Investigate and recommend advanced and bleeding edge technologies Develop coding standards consistent with product needs and quality standards Actively participate in the software release cycles, providing key architectural leadership to the group of...

  • Software Architect

    2 weeks ago

    Colchester, United States Data Innovations Full time

    Essential Functions and Responsibilities:Architect, design, and implement complex software applications Investigate and recommend advanced and bleeding edge technologies Develop coding standards consistent with product needs and quality standards Actively participate in the software release cycles, providing key architectural leadership to the group of...

  • Therapy Support Specialist

    4 weeks ago

    Colchester, United States The University of Vermont Health Network Full time

    **JOB DESCRIPTION**: Provides clerical and administrative support in a clinical setting to clinicians, mid-level providers, and staff to facilitate the smooth operation of a therapy practice. May also provide primary support to a group of clinical or administrative staff within rehabilitation therapies. **EDUCATION**: High school diploma or equivalent....

  • Therapy Support Specialist

    1 week ago

    Colchester, United States The University of Vermont Medical Center Full time

    JOB DESCRIPTION : Provides clerical and administrative support in a clinical setting to clinicians, mid-level providers, and staff to facilitate the smooth operation of a therapy practice. May also provide primary support to a group of clinical or administrative staff within rehabilitation therapies. EDUCATION: High school diploma or equivalent....

  • Principal Software Engineer and Manager

    1 week ago

    Colchester, Vermont, United States NuHarbor Security Inc Full time

    Job Summary We are looking for a principal software engineer/manager to help us with the leadership, design, development, deployment and operation of our emergent service delivery platform. Reporting directly to the VP of Software Engineering and Technology, this is a principal role in the growing software development capability within NuHarbor's teams. If...

  • Backend Software Engineer 2

    4 weeks ago

    Colchester, United States VIP (Vermont Information Processing) Full time

    Vermont Information Processing is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass! For over 50 years VIP's success have been driven by the relationships we've built with our beverage customers and partners. We work to...

  • Software Quality Engineer 1

    1 week ago

    Colchester, Vermont, United States VIP Full time

    Vermont Information Processing is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass For over 50 years VIP's success have been driven by the relationships we've built with our beverage customers and partners. We work to solve...

  • Recurring Revenue Specialist

    2 months ago

    Colchester, United States Data Innovations Full time

    Essential Functions and Responsibilities: * Manage all aspects of the renewal and subscriptions for software products developed at Data Innovations * Prepare various forms of customer correspondence, including renewal and subscription notifications, letters, quotes, and invoices * Classify renewals and subscriptions in the tracking system based on the...

  • Recurring Revenue Specialist

    3 weeks ago

    Colchester, United States Data Innovations Full time

    Essential Functions and Responsibilities: * Manage all aspects of the renewal and subscriptions for software products developed at Data Innovations * Prepare various forms of customer correspondence, including renewal and subscription notifications, letters, quotes, and invoices * Classify renewals and subscriptions in the tracking system based on the...

  • IPS Employment Specialist

    3 weeks ago

    Colchester, Vermont, United States findajob.dwp Full time

    IPS Employment Specialist, North EssexIPS Employment SpecialistLocation – Covering Colchester, Clacton & HarwichHours – 37.5 hours per weekWorking Pattern – Monday to FridaySalary / Band – £25,000 per annumClosing date – 24th May 2024INNOVATIVE PROJECT TO HELP PEOPLE WITH HEALTH NEEDS BACK INTO WORKDo you understand the importance of work and the...

  • IPS Employment Specialist

    1 month ago

    Colchester, Vermont, United States findajob.dwp Full time

    IPS Employment Specialist, North EssexIPS Employment SpecialistLocation – Covering Colchester, Clacton & HarwichHours – 37.5 hours per weekWorking Pattern – Monday to FridaySalary / Band – £25,000 per annumClosing date – 24th May 2024INNOVATIVE PROJECT TO HELP PEOPLE WITH HEALTH NEEDS BACK INTO WORKDo you understand the importance of work and the...

  • Specialist Practice Nurse

    1 month ago

    Colchester, Vermont, United States findajob.dwp Full time

    We are looking for a Locum Specialist Practice Nurse to cover a locum assignment at Colchester Medical Centre (MoD), in Colchester, Essex.This is a locum role (37.5 hours per week) and the successful candidate will deliver an exceptional standard of care to the MOD service personnel.Specialist Practice Nurse - Essential Requirements: Must be Registered Nurse...