Recurring Revenue Specialist

Essential Functions and Responsibilities:

* Manage all aspects of the renewal and subscriptions for software products developed at Data Innovations
* Prepare various forms of customer correspondence, including renewal and subscription notifications, letters, quotes, and invoices
* Classify renewals and subscriptions in the tracking system based on the payment status and ensure the customer data is complete and accurate
* Respond to inquiries from customers, Sales and Finance Department regarding subscription status
* Investigate and resolve renewal and subscription discrepancies and inquiries
* Provide timely feedback to the department manager regarding any customer concerns
* Provide timely and accurate quotes to customers
* Process renewal and subscription cancellations
* Assist with process documentation and enhancements
* Develop and run reports, queries, and spreadsheets
* Identify inefficiencies in the sales administration and renewal process and promote the improvement of areas identified
* Train / Mentor recurring revenue specialists amongst all product lines
* Maintain and further develop current contracting process (VA's, IHS sites)

Requirements

Knowledge, Skills, and Abilities:

* Proficient with Microsoft Office Suite applications
* Proven ability to communicate clearly and professionally in verbal and written formats with both internal and external customers
* Strong attention to detail
* Excellent organizational and customer service skills
* Ability to operate under constant deadlines and productively handle and prioritize tasks
* Ability to be self-motivated and to effectively manage multiple projects
* Ability to think thoroughly and independently with minimal guidance and seek a resolution through to completion
* Ability to follow DI's policies and procedures and system usage practices
* Must comply with Company vaccination policy

Education and/or Experience

Associates Degree in Business Administration or similarly related field, or 5 years of relevant experience working in business administration or related profession.

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

* Experience with NetSuite
* Experience with Sales Force

Supervision Level

This person reports directly to the Manager of Recurring Revenue.