IT Support Specialist

2 months ago

Albuquerque, United States Expedite Technology Solutions LLC Full time

Based on-site in the Albuquerque, NM facility, the IT Support Specialist will work closely with the IT Support Team Lead, managing the IT Service Desk queue and carrying out the day-to-day Service Desk functions required to provide the efficient delivery of IT services. Effective communication and world-class support is vital to the success of this role.

You'll have the opportunity to provide instruction, guidance, and technical support to the different teams to deliver and support IT systems through efficient management of the IT Service Desk. This is carried out via on-site desktop support, phone, IM, and email. You'll also be responsible for ensuring that systems are compliant with applicable standards to maintain robust information security in accordance with PSR and NIST 800-171.

WHAT YOU'LL DO:

  • Provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints.
  • Utilize JIRA ticketing system to respond to user incident inquiries and requests
  • Use Active Directory to provision new hire accounts and create new hire documentation
  • Install baseline software and role-specific software for new users on laptop devices as needed
  • Onboard New Hires after orientation, work with sign-ins and test access. Set up Multi-Factor Authentication
  • Troubleshoot Windows 10 laptops and desktops, misc. hardware and basic network-related issues
  • Install approved software on Windows 10 devices depending on role and business need
  • Determine need for replacement hardware and submit purchase order requisitions for approval and ordering
  • Replace faulty hardware on Windows/PC devices and test component integrity
  • Submit requests to associated departments for read/modify access to specific systems
  • Participate in the Continuous Improvement Process; the ongoing effort to improve our service, IT Systems, and processes.
  • Assist in the development of new systems and networks.

QUALIFICATIONS:
  • High school diploma or GED and 5+ years of experience in an IT support or service role.
  • Experience / knowledge:
    • 5+ years supporting users of Windows desktop operating systems, Outlook/Active Directory and peripherals including monitors, printers, as well as projectors and other video display technologies.
    • Familiarity with virtualization technologies, public / private cloud.
    • Active Directory and Group Policy.
    • Supporting users of modern web-based applications including hosting, troubleshooting, security, etc.
    • Familiarity with security frameworks and networking technology: IPSEC, SSL VPNs, firewalls, switches, etc.
    • Worked in a Hybrid Cloud environment: Azure, AWS, O365, etc.
  • Basic understanding and experience in following a framework for service delivery such as ITIL.
  • Strong organizational skills with the ability to complete complex tasks and meet deadlines.
  • Excellent problem solving and analytical skills - able to see the big picture, make connections and appropriate decisions.
  • Outstanding attention to detail.
  • Ability to communicate and present complex and technical concepts and ideas to a general audience.

NICE TO HAVES:
  • Linux desktop and Linux server (Ubuntu/Debian) support experience.
  • Experience working in a high tech fast paced industry such as semi-conductor or manufacturing industries, supporting hardware/software engineers, labs and manufacturing.
  • Excellent verbal and written communication skills.
  • Being an exceptional multitasker, displaying excellent time management skills and ability to work under pressure.

  • IT Support Specialist

    1 month ago

    Albuquerque, United States JST Full time

    Job DescriptionJob DescriptionOverviewJST is currently seeking a IT Support Specialist to join our team. This is a full-time position at Kirtland AFB in Albuquerque, NM. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.As an IT Support Support Specialist in...

  • Client Support Specialist

    6 days ago

    Albuquerque, New Mexico, United States Savers Full time

    Client Support SpecialistRetail Operations TeamLocation: Albuquerque, NM, United StatesJob ID:Share: share to e-mail Client Support SpecialistAbout Us: At Savers / Value Village, our Client Support Specialists play a vital role in delivering an exceptional experience for our Customers, Donors, and fellow Team Members. We are currently seeking individuals for...

  • Client Support Specialist

    6 days ago

    Albuquerque, New Mexico, United States HME Specialists LLC Full time

    Join Our Team as a Client Support Specialist Are you dedicated to delivering outstanding client support and positively impacting lives? HME Specialists LLC is seeking a Full-Time Client Support Specialist to enhance our customer experience. Your Role: In this position, you will interact with clients daily, assisting them with their medical supply...

  • Administrative Support Specialist

    17 hours ago

    Albuquerque, United States JST Full time

    Job DescriptionJob DescriptionOverviewJST is currently seeking a Administrative Support Specialist to join our team. This is a full-time position at Kirtland AFB in Albuquerque, NM. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.As a Administrative Support...

  • Client Support Specialist

    6 days ago

    Albuquerque, New Mexico, United States TalentCare Full time

    Why You Will Appreciate This RoleIf you are driven by a desire to assist others and thrive in a customer-facing environment, TalentCare is seeking a Client Support Specialist that aligns perfectly with your aspirations.As the initial and final point of contact for our valued clients, your position as a Client Support Specialist is vital to our operational...

  • Healthcare Support Specialist

    6 days ago

    Albuquerque, New Mexico, United States UNM Medical Group, Inc. Full time

    Job OverviewUNM Medical Group, Inc. is seeking a Healthcare Support Specialist to become part of our Cancer Center, Infusion Suites team. This position offers a full-time day shift opportunity.Sign-On Bonus - $2,000Salary Range: Minimum $33,800 - Midpoint $41,766**Compensation is based on total relevant experience.*Salary is calculated based on a full-time...

  • Peer Support Specialist

    3 months ago

    Albuquerque, United States Front Range Clinics Full time

    Job DescriptionJob DescriptionSalary: $16-$24.00 hourlyJob SummaryThis position is an opportunity to utilize and leverage lived experience as a tool to help those suffering from substance use disorders. This is a dynamic role in which the Peer Support Specialist (PSS) will provide outreach to the community and direct contact to people both individually and...

  • Morning Support Specialist

    6 days ago

    Albuquerque, New Mexico, United States Heartwell Services, LLC Full time

    Morning Support Specialist at Heartwell Services, LLCWe are seeking a dedicated and energetic individual to fill the role of Morning Support Specialist at our supported living facility. If you thrive in the early hours and possess a cheerful demeanor, this position may be ideal for you. As a Morning Support Specialist, your primary responsibility will be to...

  • Print Support Specialist

    2 days ago

    Albuquerque, United States Rose International Full time

    This position requires a COVID – 19 vaccination and booster Must drive own vehicle 15 mile radius once a weekResponsible for fleets of business document output devices (printers, copiers and fax machines) at a customer location(s) with a focus to maximizing uptime, utilization and user satisfaction while minimizing costs. Manages inventory...

  • Ground Support Specialist

    6 days ago

    Albuquerque, New Mexico, United States G2 Secure Staff Full time

    Position OverviewG2 Secure Staff is actively looking for a Ground Support Specialist to become a vital part of our operations.Position: Ground Support Specialist (flexible schedule available)Compensation: $15.00 per hour** Travel Benefits**The Ground Support Specialist role encompasses essential services for both arriving and departing aircraft....

  • Litigation Support Specialist

    12 hours ago

    Albuquerque, New Mexico, United States Modrall Sperling Law Firm Full time

    Job OverviewLitigation Support SpecialistModrall Sperling is seeking a skilled Litigation Support Specialist to join our dynamic team. The successful candidate will play a crucial role in supporting attorneys throughout various phases of litigation. Responsibilities will include conducting thorough research, managing data entry, organizing schedules,...

  • Clinical Support Specialist

    1 day ago

    Albuquerque, New Mexico, United States Lovelace Medical Center Full time

    Position Overview:Join our dedicated team as a PRN, Day Shift Clinical Support Specialist at Lovelace Medical Center.Our Commitment to You:At Lovelace, we prioritize our people, ensuring a supportive environment with competitive compensation and opportunities for professional growth.Team Collaboration:As part of a comprehensive healthcare network, Lovelace...

  • Operations Support Specialist

    2 months ago

    Albuquerque, United States New Mexico Probation and Pretrial Services Full time

    Main content Job Details for Operations Support Specialist Court Name/Organization: New Mexico Probation and Pretrial Services

  • Administrative Support Specialist

    2 months ago

    Albuquerque, United States New Mexico Probation and Pretrial Services Full time

    Main content Job Details for Administrative Support Specialist Court Name/Organization: New Mexico Probation and Pretrial Services

  • Academic Support Specialist

    1 day ago

    Albuquerque, New Mexico, United States University of New Mexico Full time

    Academic Support SpecialistA prestigious educational institution is seeking an Academic Support Specialist dedicated to enhancing the academic performance of student-athletes who may face challenges in their studies. The successful candidate will implement research-based learning techniques, provide comprehensive study skills assistance, and offer...

  • Desktop Support Specialist

    2 months ago

    Albuquerque, United States TransCore Full time

    ** Desktop Support Specialist** **Job Category****:** Information Systems **Requisition Number****:** SYSTE011584 Showing 1 location **Job Details** **Description** **TransCore Amtech Systems, LLC (AMS), a subsidiary of Roper Technologies, Inc, (NYSE:ROP) is seeking a full-time Desktop Support Specialist to join our team in Albuquerque, New Mexico.** **Job...

  • Team Support Specialist

    6 days ago

    Albuquerque, New Mexico, United States Skidmore's Holiday Bowl Full time

    Overview: A Team Support Specialist plays a crucial role in assisting team members to deliver outstanding guest experiences in the dining and recreational areas. Team Support Specialists are essential in upholding a high standard of cleanliness and creating a welcoming environment for all guests. They are collaborative individuals who contribute...

  • Legal Support Specialist

    6 days ago

    Albuquerque, New Mexico, United States Pregenzer Baysinger Wideman & Sale Full time

    Job OverviewLegal Support Specialist:Pregenzer Baysinger Wideman & Sale, P.C. is in search of a dedicated LEGAL SUPPORT SPECIALIST to join their team in Albuquerque. Ideal candidates will possess a background in probate, estate planning, and fiduciary services.***ON-SITE POSITION ONLY – REMOTE WORK NOT AVAILABLE***Key Responsibilities:Management of...

  • Team Support Specialist

    6 days ago

    Albuquerque, New Mexico, United States Skidmore's Holiday Bowl Full time

    Overview: A Team Support Specialist plays a crucial role in assisting team members to deliver outstanding guest experiences in the dining area, bowling lanes, and bar section. This position is essential in upholding a high standard of cleanliness and organization across all designated areas. Team Support Specialists are collaborative individuals who...

  • Team Support Specialist

    6 days ago

    Albuquerque, New Mexico, United States Skidmore's Holiday Bowl Full time

    Overview: A Team Support Specialist plays a crucial role in assisting team members to deliver outstanding Guest Service in the dining area, bowling lanes, and bar sections. Team Support Specialists are essential in upholding a high standard of cleanliness across all designated areas. These individuals are exceptional collaborators and are vital in fostering...