Benefits EDI Production Specialist

1 month ago

Oklahoma City, United States Paycom Online Full time

The Benefits EDI (Electronic Data Interchange) Production Specialist is responsible for maintaining accurate electronic files to insurance carriers for Paycom clients. They will also assist in the EDI process for existing file modifications, troubleshooting and open enrollment. Additionally, the specialist serves as support to the customer for questions during the long-term care of file feeds.

RESPONSIBILITIES

  • Ensure accurate and timely files are sent to carriers following Paycom’s guidelines and in accordance with the client and carriers’ expectations

  • Troubleshoot internal and external inquiries, involving additional Paycom resources as needed to meet SLAs and resolve issues

  • Communicate and collaborate effectively with all internal and external stakeholders to establish professional and effective working relationships and provide the highest level of customer service

  • Use persuasion and influence to drive outcomes through a high volume of client communication, including inbound and outbound calls, emails and service tickets

  • Resolve routine questions and problems using understanding of functional area

  • Follow established procedures to accomplish requirements of job

  • Refer more complex issues to higher levels

  • Work under direct supervision

  • Apply knowledge obtained in training

  • Assist with special projects and other duties as needed

Qualifications

Education/Certification:

  • Bachelor’s degree or equivalent years of experience working with computer systems of any type, HR experience or related fields, or combination of experience and education

PREFERRED QUALIFICATIONS

Education/Certification:

  • Bachelor’s degree

Experience:

  • Experience working with employee benefit plans or insurance carriers

  • Experience working in a client-facing role

  • Experience using Microsoft Excel for imports and exports of data with ability to perform moderately complex tasks, such as working with large data sets, pivot tables and completing formulas

  • Experience troubleshooting moderately complex client inquiries using problem-solving and analytical skills

  • Stable work history

Skills/Abilities:

  • Technically savvy with the ability to navigate through computer systems easily

  • Professional communication through phone, email and in person

  • Computer skills in Windows and Microsoft Office and the ability to easily learn new applications

  • Strong listening skills and ability to walk an internal team member through tasks

  • Ability to work within a team to initiate solutions and to assist team members in meeting performance goals

  • Adapt and thrive in a fast-paced, changing environment

  • Self-motivated to complete assigned tasks and projects on time

  • Ability to maintain organization of multiple tasks and projects

  • Strong attention to detail

  • Ability to maintain professional communication during all interactions

  • Continuous learner

  • Willingness to work overtime and additional hours outside normal shift. Working some weekends may be required to meet team and department goals.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain in a stationary position and move about inside the office; move to and from the office and navigate all areas of the building(s); operate and use computer, phone and other office productivity tools and resources; reach with hands and arms; communicate and exchange information; and observe and identify including close vision and the ability to adjust focus. The employee may occasionally move up to 25 pounds.

WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Such as in a typical office, there are no hazardous or significantly unpleasant conditions. The noise level and temperature in the work environment are that of a typical office, moderate and average, respectively.

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc

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