Technical Support Specialist

2 weeks ago


Evanston, United States Collabera Full time

Description

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Technical Support Specialist

Contract to Hire: Evanston, Illinois, US

Salary: $30.00 Per Hour

Job Code: 350449

End Date: 2024-07-07
Days Left: 21 days, 3 hours left

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Strategic planning:
  • Recommends, plans, and implements workplace endpoint technology initiatives.
Administrations:
  • Manages/ coordinates projects with internal/external clients utilizing IT unit system to meet client goals. Create project plans, testing, implementation, and evaluation of systems.
Development:
  • Coordinates projects with users to deliver optimum service regarding installations and maintenance of workplace endpoint technology.
  • Tests, implements and evaluates systems and service results.
  • Coordinates application upgrades, security patching, platform software updates.
  • Leverage endpoint management technology to build shared software packages, images and policy management.
  • Creates endpoint management scripts, packages, and ad hoc reporting.
Performance:
  • Advanced level of troubleshooting that have been escalated by junior staff.
  • 3 years' experience in consulting, project management, training, technical support, or user service, in an information technology environment or similar.
  • Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or similar.
  • Experience with Linux operating system is plus.
  • Balance between Windows and Mac.
  • O365 and MECM


Job Requirement
  • Technical Support
  • Level II support
  • Level III support
  • Troubleshooting
  • O365
  • Windows
  • MAC
  • Ticketing
  • Active Directory
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Nitin Buxani
  • nitin.buxani@collabera.com


Apply Now

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